Search found 1590 matches

by Adrian (Softland)
Tue Nov 29, 2011 1:50 pm
Forum: Support & Troubleshooting
Topic: How Long for Abort to Finish?
Replies: 2
Views: 2868

Re: How Long for Abort to Finish?

Hi,

When you press Cancel, the backup should stop in few moments, no longer than 1 minute.
Do you have the same problem if you cancel a backup to a local hard drive destination?
by Adrian (Softland)
Tue Nov 29, 2011 11:32 am
Forum: Support & Troubleshooting
Topic: How to backup
Replies: 1
Views: 1733

Re: How to backup

Hi,

Please create a new backup job, select D drive as backup source.
Create a scheduled task from Backup Properties->Scheduler->Add
In the Scheduler page, where you set the start time, also chose to repeat the task every 10 minutes for 23 hours and 50 minutes.
by Adrian (Softland)
Tue Nov 29, 2011 11:07 am
Forum: Support & Troubleshooting
Topic: How to change order of backup jobs in group
Replies: 2
Views: 2290

Re: How to change order of backup jobs in group

Hi,

Please go to "View->View jobs as" and select "Tree". Drag and drop the jobs to get the desired order.
by Adrian (Softland)
Mon Nov 28, 2011 12:49 pm
Forum: Support & Troubleshooting
Topic: "Hanging" sending email
Replies: 14
Views: 5891

Re: "Hanging" sending email

Hi,

Can you give us access to your computer to see what the problem is?
Please send an email to support[at]backup4all[dot]com to see when we can connect.
by Adrian (Softland)
Fri Nov 25, 2011 4:44 pm
Forum: Support & Troubleshooting
Topic: New files and folders automatically added to backup
Replies: 11
Views: 5724

Re: New files and folders automatically added to backup

Hi,

You can select all folders in Windows Explorer and use drag and drop to Backup Properties->Source page.
by Adrian (Softland)
Wed Nov 23, 2011 3:17 pm
Forum: Support & Troubleshooting
Topic: "Hanging" sending email
Replies: 14
Views: 5891

Re: "Hanging" sending email

Hi,

Do you have the same problem if you don't attach the log?
by Adrian (Softland)
Wed Nov 23, 2011 3:00 pm
Forum: Support & Troubleshooting
Topic: New files and folders automatically added to backup
Replies: 11
Views: 5724

Re: New files and folders automatically added to backup

Hi, I will try again to explain you that is normal according to the way you configured the backup. When you go to Backup Properties->Source page and press Add folder, which folder you select before pressing OK ? You have to make a difference between "select" and "check" words. I an now talking about...
by Adrian (Softland)
Wed Nov 16, 2011 4:33 pm
Forum: Support & Troubleshooting
Topic: Scheduled backups won't work
Replies: 2
Views: 2423

Re: Scheduled backups won't work

Hi,

Please open Backup Properties->Scheduler->Edit->Properties.
Select the "With built in scheduler" option and press OK.

Do you still have the problem?
by Adrian (Softland)
Wed Nov 16, 2011 9:27 am
Forum: Support & Troubleshooting
Topic: Cannot edit backup source
Replies: 2
Views: 2437

Re: Cannot edit backup source

Hi,

We fixed that problem.
Please download the latest version (4.6.260) from our website.
by Adrian (Softland)
Wed Nov 16, 2011 9:26 am
Forum: Feedback & Wishlist
Topic: Searching backups
Replies: 3
Views: 3507

Re: Searching backups

Hi,

No, that feature was not implemented yet.