Search found 1503 matches

by Support
Thu Jun 30, 2011 10:07 am
Forum: Support & Troubleshooting
Topic: Catalog File (.bkc) Size
Replies: 12
Views: 5533

Re: Catalog File (.bkc) Size

Hi,

I'm not sure I understand your last post. The Test window in Backup4all lists all backups performed for a specific backup job. The older backup executions could be performed years ago. In Test window you cannot see deleted or removed files.
by Support
Thu Jun 30, 2011 10:04 am
Forum: Support & Troubleshooting
Topic: file not found in backup warning
Replies: 3
Views: 2448

Re: file not found in backup warning

Hi,

Is the Volume Shadow Copy service working fine on your computer?
Please create a new test backup job for this folder: C:\Program Files (x86)\FileMaker\FileMaker Server
Do you have the same problem?
by Support
Tue Jun 28, 2011 11:08 am
Forum: Support & Troubleshooting
Topic: Multi DVD Erase
Replies: 1
Views: 3503

Re: Multi DVD Erase

Hi,

Please send us the last backup log to support[at]backup4all[dot]com
To find it, go to View->Job Logs->Last backup log.
by Support
Tue Jun 28, 2011 9:54 am
Forum: Support & Troubleshooting
Topic: Version 3
Replies: 1
Views: 1583

Re: Version 3

Hi,

Please go to View menu->Explorer.
Check all options to show new, unchanged, modified, deleted and excluded files.
Try again to restore the file.
by Support
Tue Jun 21, 2011 8:00 am
Forum: Support & Troubleshooting
Topic: Problems with burning on Blu-ray
Replies: 9
Views: 3932

Re: Problems with burning on Blu-ray

Hi,

Can you tell us what device you use and what firmware version you had?
by Support
Tue Jun 21, 2011 7:59 am
Forum: Support & Troubleshooting
Topic: Problems with burning on Blu-ray
Replies: 9
Views: 3932

Re: Problems with burning on Blu-ray

Hi,

Each disk is verified after burn. If at that moment a problem is found, you are asked if you want to write again that disk because problems were found during test.
If the backup is performed and no problem is determined after test, you cannot tell Backup4all to re-write a specific disk.
by Support
Tue Jun 21, 2011 7:01 am
Forum: Support & Troubleshooting
Topic: Problems with burning on Blu-ray
Replies: 9
Views: 3932

Re: Problems with burning on Blu-ray

Hi,

In such a case, you need to burn all disks again.
by Support
Mon Jun 20, 2011 3:29 pm
Forum: Feedback & Wishlist
Topic: Backup to not mounted partition
Replies: 3
Views: 2877

Re: Backup to not mounted partition

Hi,

I now understand what you mean.
At this moment we do not have plans to implement such a feature.
by Support
Mon Jun 20, 2011 3:16 pm
Forum: Support & Troubleshooting
Topic: Problems with burning on Blu-ray
Replies: 9
Views: 3932

Re: Problems with burning on Blu-ray

Hi,

Also please send us the log file for the last backup execution.
by Support
Mon Jun 20, 2011 3:14 pm
Forum: Support & Troubleshooting
Topic: Problems with burning on Blu-ray
Replies: 9
Views: 3932

Re: Problems with burning on Blu-ray

Hi,

Please send us the last backup log from View->Job Logs, to support[at]backup4all[dot]com