Search found 1563 matches

by Adrian (Softland)
Wed Nov 09, 2011 7:50 am
Forum: Support & Troubleshooting
Topic: Disaster Recovery option ??
Replies: 1
Views: 1792

Re: Disaster Recovery option ??

Hi,

Please note Backup4All was not designed for system backup, so you won't be able to restore the operating system.
You should use Backup4all for data files backup only.
by Adrian (Softland)
Tue Nov 01, 2011 11:49 am
Forum: Support & Troubleshooting
Topic: Could not create Volume Shadow Copy. Locked files will not be copied.
Replies: 8
Views: 6149

Re: Could not create Volume Shadow Copy. Locked files will not be copied.

Hi,

It does that under normal conditions.
If there is a problem (another application crashes without restarting it or other situations), the service needs to be manually started.
by Adrian (Softland)
Thu Oct 27, 2011 2:46 pm
Forum: Support & Troubleshooting
Topic: flexible drive assignments ?
Replies: 1
Views: 1804

Re: flexible drive assignments ?

Hi,

Backup4all uses a backup catalog. Changing the backup destination cannot be done without indicating that in backup properties and also moving the catalog and files to the new destination.

At this moment, Backup4all does not have the cloud backup feature included.
by Adrian (Softland)
Thu Oct 27, 2011 8:24 am
Forum: Support & Troubleshooting
Topic: Make External Drive the Backup Location
Replies: 4
Views: 2227

Re: Make External Drive the Backup Location

Hi,

This user was confusing the source with the backup destination, that is why he selected Picasa folder from C: drive as both source and destination.
by Adrian (Softland)
Thu Oct 27, 2011 8:19 am
Forum: Support & Troubleshooting
Topic: large # of files, extremely slow to start backup
Replies: 10
Views: 5040

Re: large # of files, extremely slow to start backup

Hi,

The problem was solved in version 4.6.260 of Backup4all
by Adrian (Softland)
Tue Oct 25, 2011 1:14 pm
Forum: Support & Troubleshooting
Topic: backup schedule aborted
Replies: 1
Views: 2372

Re: backup schedule aborted

Hi,

Please make sure the network connection with destination was not interrupted.
by Adrian (Softland)
Tue Oct 25, 2011 1:12 pm
Forum: Support & Troubleshooting
Topic: Could not create Volume Shadow Copy. Locked files will not be copied.
Replies: 8
Views: 6149

Re: Could not create Volume Shadow Copy. Locked files will not be copied.

Hi,

Please go to Start->Control Panel->Administrative Tools->Services
Make sure the Volume shadow copy service is started and working properly.
by Adrian (Softland)
Tue Oct 25, 2011 1:04 pm
Forum: Support & Troubleshooting
Topic: Make External Drive the Backup Location
Replies: 4
Views: 2227

Re: Make External Drive the Backup Location

Hi,

We don't have such problems here and no other client reports such a problem.
Please contact us by email to support[at]backup4all[dot]com to discuss how we can connect to your computer to see what the problem is.
by Adrian (Softland)
Mon Oct 24, 2011 2:51 pm
Forum: Support & Troubleshooting
Topic: Replacing older backups
Replies: 3
Views: 1856

Re: Replacing older backups

Hi,

You can set Backup4all to automatically delete the old backups, keeping only a specified number of backups.
To do that, please open Backup Properties->Types.
Select the "Yes, limit number of backups" and type a number.
For full backups, you should uncheck the "Merge backups" option.
Press Save.
by Adrian (Softland)
Mon Oct 24, 2011 2:11 pm
Forum: Support & Troubleshooting
Topic: Make External Drive the Backup Location
Replies: 4
Views: 2227

Re: Make External Drive the Backup Location

Hi,

What version of Backup4all you have?