Search found 1590 matches

by Adrian (Softland)
Mon Dec 12, 2011 3:13 pm
Forum: Support & Troubleshooting
Topic: desktop icons disappear after backup
Replies: 1
Views: 1906

Re: desktop icons disappear after backup

Hi,

Please note Backup4all does not change the source files, so it cannot be Backup4all who caused the problem.
We never had such problems here.
by Adrian (Softland)
Fri Dec 09, 2011 10:13 am
Forum: Feedback & Wishlist
Topic: purchasing question volume discount
Replies: 1
Views: 2912

Re: purchasing question volume discount

Hi,

We already responded you by email.
Thank you for purchasing Backup4all.
by Adrian (Softland)
Tue Dec 06, 2011 2:35 pm
Forum: Support & Troubleshooting
Topic: SQL error "SELECT Count(FileVersionId) FROM FileVersions" - disk I/O error, disk I/O error (SQL81)
Replies: 15
Views: 7724

Re: SQL error "SELECT Count(FileVersionId) FROM FileVersions" - disk I/O error, disk I/O error (SQL81)

Hi,

Please make sure Backup4all is closed and no other application is using that drive before swapping it.
by Adrian (Softland)
Tue Dec 06, 2011 10:44 am
Forum: Support & Troubleshooting
Topic: Could not create Volume Shadow Copy. Locked files will not be copied.
Replies: 8
Views: 6262

Re: Could not create Volume Shadow Copy. Locked files will not be copied.

Hi,

Please start the service and set it to Manual. Do you still have that problem?
by Adrian (Softland)
Mon Dec 05, 2011 3:53 pm
Forum: Feedback & Wishlist
Topic: Reflect Scheduled Action Backup Type in Log File
Replies: 1
Views: 3420

Re: Reflect Scheduled Action Backup Type in Log File

Hi,

That is correct. The default backup type is used.
I will create a ticket to add the feature you need.
by Adrian (Softland)
Fri Dec 02, 2011 2:35 pm
Forum: Support & Troubleshooting
Topic: Initial Differential always full? even after initial full?
Replies: 4
Views: 2975

Re: Initial Differential always full? even after initial full?

Hi, 1. Please note the backup jobs are independent. The first execution of a differential or incremental backup type is always a full backup. That is the starting point and after that differential/incremental backups will be performed. If you want to run daily differentials and weekly full backups, ...
by Adrian (Softland)
Wed Nov 30, 2011 1:34 pm
Forum: Feedback & Wishlist
Topic: Disk Testing Stall Message
Replies: 3
Views: 4204

Re: Disk Testing Stall Message

Hi,

Do you have this problem with any other backup job?
Please send us the last backup log to support[at]backup4all[dot]com
by Adrian (Softland)
Wed Nov 30, 2011 8:40 am
Forum: Feedback & Wishlist
Topic: Disk Testing Stall Message
Replies: 3
Views: 4204

Re: Disk Testing Stall Message

Hi,

If Backup4all froze, after 10 minutes, a bug report will be generated asking you if you want to send it to us.
by Adrian (Softland)
Tue Nov 29, 2011 2:12 pm
Forum: Support & Troubleshooting
Topic: New files and folders automatically added to backup
Replies: 11
Views: 5743

Re: New files and folders automatically added to backup

Hi,

It works just fine, what version of Backup4all do you have?
Can you give me access to your computer to show you that it works?