Search found 1529 matches

by Adrian (Softland)
Mon Nov 14, 2011 3:34 pm
Forum: Support & Troubleshooting
Topic: SFTP 10058 error
Replies: 5
Views: 7089

Re: SFTP 10058 error

Hi,

I'm glad the problem is solved.
by Adrian (Softland)
Mon Nov 14, 2011 3:34 pm
Forum: Support & Troubleshooting
Topic: SQL error "SELECT Count(FileVersionId) FROM FileVersions" - disk I/O error, disk I/O error (SQL81)
Replies: 15
Views: 7092

Re: SQL error "SELECT Count(FileVersionId) FROM FileVersions" - disk I/O error, disk I/O error (SQL81)

Hi,

Before running the backup, please run a scandrive for errors and see if you still have the problem.
by Adrian (Softland)
Wed Nov 09, 2011 2:23 pm
Forum: Support & Troubleshooting
Topic: "Hanging" sending email
Replies: 14
Views: 5286

Re: "Hanging" sending email

Hi,

Please download the latest version of Backup4all 4.6.260.
Is the log attached to email?
by Adrian (Softland)
Wed Nov 09, 2011 8:05 am
Forum: Support & Troubleshooting
Topic: "Hanging" sending email
Replies: 14
Views: 5286

Re: "Hanging" sending email

Hi,

What version of Backup4all do you use and what Windows version?
Is the backup log attached to email?
by Adrian (Softland)
Wed Nov 09, 2011 8:03 am
Forum: Support & Troubleshooting
Topic: Main window auto close when starting the application
Replies: 1
Views: 2117

Re: Main window auto close when starting the application

Hi, We cannot reproduce the problem here. We connected to the client computer and it seems the problem appeared only on a single computer, for a specific user. If he uses Backup4all logged on with another account, everything is fine. That seems to be related to some account problems. If using the "S...
by Adrian (Softland)
Wed Nov 09, 2011 7:50 am
Forum: Support & Troubleshooting
Topic: Disaster Recovery option ??
Replies: 1
Views: 1670

Re: Disaster Recovery option ??

Hi,

Please note Backup4All was not designed for system backup, so you won't be able to restore the operating system.
You should use Backup4all for data files backup only.
by Adrian (Softland)
Tue Nov 01, 2011 11:49 am
Forum: Support & Troubleshooting
Topic: Could not create Volume Shadow Copy. Locked files will not be copied.
Replies: 8
Views: 5851

Re: Could not create Volume Shadow Copy. Locked files will not be copied.

Hi,

It does that under normal conditions.
If there is a problem (another application crashes without restarting it or other situations), the service needs to be manually started.
by Adrian (Softland)
Thu Oct 27, 2011 2:46 pm
Forum: Support & Troubleshooting
Topic: flexible drive assignments ?
Replies: 1
Views: 1683

Re: flexible drive assignments ?

Hi,

Backup4all uses a backup catalog. Changing the backup destination cannot be done without indicating that in backup properties and also moving the catalog and files to the new destination.

At this moment, Backup4all does not have the cloud backup feature included.
by Adrian (Softland)
Thu Oct 27, 2011 8:24 am
Forum: Support & Troubleshooting
Topic: Make External Drive the Backup Location
Replies: 4
Views: 2039

Re: Make External Drive the Backup Location

Hi,

This user was confusing the source with the backup destination, that is why he selected Picasa folder from C: drive as both source and destination.