Search found 1563 matches

by Adrian (Softland)
Tue Jan 17, 2012 9:50 am
Forum: Feedback & Wishlist
Topic: Full backup after a set number of incremental backups
Replies: 9
Views: 5387

Re: Full backup after a set number of incremental backups

Hi, At this moment, you can only use the options to "Automatically make full backup" if all increments exceed a given percent of the full backup size or if all increments exceed a given size. These options are located in Backup Properties->Incremental page. We are already working to implement more f...
by Adrian (Softland)
Thu Jan 12, 2012 12:30 pm
Forum: Support & Troubleshooting
Topic: restoring backup from external harddrive
Replies: 1
Views: 1714

Re: restoring backup from external harddrive

Hi,

On the computer where you installed Backup4all, please open the .bkc catalog file from destination.
The backup job will be recreated in Backup4all. Press Restore and select a location for restore.
by Adrian (Softland)
Thu Jan 12, 2012 12:24 pm
Forum: Support & Troubleshooting
Topic: out of memory
Replies: 4
Views: 2641

Re: out of memory

Hi,

Please open Backup Properties->Advanced.
Uncheck the "Store temporary catalog data in memory" option.
Press Save and run again the backup.
Do you still have the problem?
by Adrian (Softland)
Mon Jan 09, 2012 3:29 pm
Forum: Support & Troubleshooting
Topic: Incremental Backup - What would happen if....
Replies: 4
Views: 3019

Re: Incremental Backup - What would happen if....

Hi,

At this moment we don't have plans to use scaling in the near future.
by Adrian (Softland)
Thu Jan 05, 2012 2:19 pm
Forum: Support & Troubleshooting
Topic: Incremental Backup - What would happen if....
Replies: 4
Views: 3019

Re: Incremental Backup - What would happen if....

Hi,

Yes, the subsequent backups can use the modified attribute again. You just need to enable it under Backup Properties.
by Adrian (Softland)
Wed Jan 04, 2012 11:21 am
Forum: Support & Troubleshooting
Topic: New files and folders automatically added to backup
Replies: 11
Views: 5571

Re: New files and folders automatically added to backup

Hi,

Yes, I can connect to your computer using TeamViewer.
Please send us an email to support[at]backup4all[dot]com to discuss when we can connect.
by Adrian (Softland)
Tue Dec 20, 2011 3:50 pm
Forum: Support & Troubleshooting
Topic: "Hanging" sending email
Replies: 14
Views: 5741

Re: "Hanging" sending email

Hi,

The catalog was corrupted and a copy of the backup job had to be created. The settings were preserved and a new backup catalog was created.
by Adrian (Softland)
Tue Dec 20, 2011 12:55 pm
Forum: Support & Troubleshooting
Topic: "Hanging" sending email
Replies: 14
Views: 5741

Re: "Hanging" sending email

Hi,

Please send us an email to support[at]backup4all[dot]com to discuss when we can connect.
by Adrian (Softland)
Mon Dec 19, 2011 11:10 am
Forum: Support & Troubleshooting
Topic: "Hanging" sending email
Replies: 14
Views: 5741

Re: "Hanging" sending email

Hi,

Can you give us access to your computer to see what the problem is?
by Adrian (Softland)
Thu Dec 15, 2011 2:38 pm
Forum: Support & Troubleshooting
Topic: not backing up all files ?
Replies: 3
Views: 1834

Re: not backing up all files ?

Hi,

That option must be disabled when using the rotation scheme.
Please read this article for detailed instructions: http://www.backup4all.com/kb/how-to-bac ... e-259.html