Search found 1592 matches

by Adrian (Softland)
Wed Oct 07, 2020 6:43 am
Forum: Support & Troubleshooting
Topic: Evaluation Questions
Replies: 3
Views: 351

Re: Evaluation Questions

Hi, Because you have multiple questions, I will put the answers bellow as Q-A: Q1: How to disable the independent splits function? The option to uncheck it is always grayed out. A1: The independent splits option can be enabled automatically if you use encryption. Q2: I read on the manual about the "...
by Adrian (Softland)
Tue Oct 06, 2020 6:48 am
Forum: Support & Troubleshooting
Topic: Expired password notification
Replies: 1
Views: 363

Re: Expired password notification

Hi,

There isn't such an option in Backup4all.
by Adrian (Softland)
Tue Oct 06, 2020 5:58 am
Forum: Support & Troubleshooting
Topic: large # of files, extremely slow to start backup
Replies: 15
Views: 6312

Re: large # of files, extremely slow to start backup

Hi, Testing the existing backups before running the current one, is not a default option. Did you enabled it? Please send us the last backup log file to support[at]backup4all[dot]com Pressing the "Stop" button will finish processing the file in progress and then the backup will stop. It depends on w...
by Adrian (Softland)
Mon Oct 05, 2020 6:33 am
Forum: Support & Troubleshooting
Topic: IPC service does not start
Replies: 1
Views: 314

Re: IPC service does not start

Hi,

Please make sure the antivirus/firewall is not blocking the bservice.exe process of Backup4all.
Put it in the exceptions list.
by Adrian (Softland)
Wed Sep 30, 2020 12:18 pm
Forum: Support & Troubleshooting
Topic: Network speed limit to 200 Mbits/s for backup ?
Replies: 4
Views: 3688

Re: Network speed limit to 200 Mbits/s for backup ?

Hi,

We will investigate the situation.
by Adrian (Softland)
Wed Sep 30, 2020 11:44 am
Forum: Support & Troubleshooting
Topic: Use local catalogs option
Replies: 3
Views: 1503

Re: Use local catalogs option

Hi,

Yes, you need to uncheck the "Use local catalogs" option.
If you want to also store the entire Backup4all settings folder to another drive, please change the paths in File->Options->Application folders.
by Adrian (Softland)
Wed Sep 30, 2020 11:40 am
Forum: Support & Troubleshooting
Topic: large # of files, extremely slow to start backup
Replies: 15
Views: 6312

Re: large # of files, extremely slow to start backup

Hi,

How long does it take for File Explorer to copy 1 GB of data from the same source drive to the same destination drive as in Backup4all?
by Adrian (Softland)
Wed Sep 30, 2020 11:18 am
Forum: Support & Troubleshooting
Topic: Runtime Error 216
Replies: 6
Views: 2623

Re: Runtime Error 216

Dear trioloku,

Please download and install the latest version of Backup4all 8.8.335.
If you still have the problem after that, send us the last backup log to support[at]backup4all[dot]com.
by Adrian (Softland)
Mon Sep 21, 2020 8:30 am
Forum: Support & Troubleshooting
Topic: Warning: Size of file <file> in destination (1067452650) is different than the size stored in catalog (773047413)
Replies: 1
Views: 187

Re: Warning: Size of file <file> in destination (1067452650) is different than the size stored in catalog (773047413)

Hi, It is possible that the file was in use at the backup time and it was modified during the backup. The size stored in catalog at the beginning of the backup (when the source files are identified) could be different than the size of the file when it is actually backed up (few seconds of minutes la...
by Adrian (Softland)
Thu Sep 17, 2020 8:28 am
Forum: Support & Troubleshooting
Topic: Broken backup repair.
Replies: 10
Views: 1378

Re: Broken backup repair.

Xyzzy wrote: > So, maybe a word how I got to this state. > > I set up a new backup target server (same name, shares etc.) and recreated > all mirror backups (like the problematic one) simply by running Repair. > > In case of this one, I needed to terminate running backup. I did it by > using Stop op...