Search found 1439 matches

by Support
Wed Dec 05, 2018 1:18 pm
Forum: Support & Troubleshooting
Topic: Restore issue - Stuck at 'Prepare files list' stage
Replies: 1
Views: 905

Re: Restore issue - Stuck at 'Prepare files list' stage

Hi, Please right click the backup job and select Job Logs->Last restore log, does the log file exists? If yes, please send it to support[at]backup4all[dot]com. If the file does not exist, please make sure the bRestore.exe process is not blocked by the antivirus/firewall. Put it in the exceptions list.
by Support
Mon Dec 03, 2018 11:06 am
Forum: Support & Troubleshooting
Topic: combine/merge catalogs
Replies: 1
Views: 958

Re: combine/merge catalogs

Hi,

No, you cannot do that.
by Support
Thu Nov 29, 2018 12:49 pm
Forum: Support & Troubleshooting
Topic: Support for detection of moved source files
Replies: 3
Views: 2498

Re: Support for detection of moved source files

Hi,

We added your request to our Wishlist.
by Support
Thu Nov 29, 2018 12:48 pm
Forum: Support & Troubleshooting
Topic: BackBlaze B2
Replies: 4
Views: 71671

Re: BackBlaze B2

Hi,

I cannot give you an exact date when BackBlaze will be implemented in Backup4all. There are other priority tasks to work on, but we consider each user request for BackBlaze.
by Support
Wed Nov 28, 2018 12:23 pm
Forum: Support & Troubleshooting
Topic: Use of wildcard paths as Sources/in plugins?
Replies: 1
Views: 863

Re: Use of wildcard paths as Sources/in plugins?

Hi,

At this moment wildcards cannot be used in plugins, for folders.
I put your request on the Wishlist.
by Support
Thu Nov 22, 2018 2:41 pm
Forum: Support & Troubleshooting
Topic: Backup4All can't write to Cryptomator virtual drive
Replies: 8
Views: 1222

Re: Backup4All can't write to Cryptomator virtual drive

Hi,

I installed Cryptomator here, but it seems to be very slow in accessing and handling files.
The problem seems to be it does not respond in a decent time to Backup4all's request.
by Support
Wed Nov 21, 2018 11:59 am
Forum: Support & Troubleshooting
Topic: Backup4All can't write to Cryptomator virtual drive
Replies: 8
Views: 1222

Re: Backup4All can't write to Cryptomator virtual drive

Hi,

Do you have the same problem if you set the Cryptomator virtual drive outside the OneDrive folder?
by Support
Tue Nov 20, 2018 2:00 pm
Forum: Support & Troubleshooting
Topic: Cannot activate Backup4all 7 Lite
Replies: 1
Views: 790

Re: Cannot activate Backup4all 7 Lite

Hi,

Please make sure the firewall is not blocking Backup4all to connect to internet.
Try to restart the computer and see if you still have the problem.
by Support
Tue Nov 20, 2018 7:11 am
Forum: Support & Troubleshooting
Topic: Backup4All can't write to Cryptomator virtual drive
Replies: 8
Views: 1222

Re: Backup4All can't write to Cryptomator virtual drive

Hi,

Is L: drive the correct one?
Can you give me access to your computer using TeamViewer?
Please send us an email to support[at]backup4all[dot]com
by Support
Mon Nov 19, 2018 10:06 am
Forum: Support & Troubleshooting
Topic: Backup4All can't write to Cryptomator virtual drive
Replies: 8
Views: 1222

Re: Backup4All can't write to Cryptomator virtual drive

Hi,

Do you run the backup manually or scheduled?
Do you have the same problem if you run Backup4all as administrator?