Search found 5 matches

by radardog88
Sun Jan 08, 2017 5:19 pm
Forum: Support & Troubleshooting
Topic: External USB 3.0 Seagate expansion drive recognized as internal drive
Replies: 7
Views: 5791

Re: External USB 3.0 Seagate expansion drive recognized as internal drive

Oh, sorry – I wasn’t clear on why you were asking that. Yes, both drives are shown in the Safely Remove Hardware tool and can be ejected (disconnected) using the tool. So it is strange that Windows sees them as external drives, but Backup4all does not. Any ideas on what is going on here?
by radardog88
Thu Jan 05, 2017 10:48 pm
Forum: Support & Troubleshooting
Topic: External USB 3.0 Seagate expansion drive recognized as internal drive
Replies: 7
Views: 5791

Re: External USB 3.0 Seagate expansion drive recognized as internal drive

Hello, and thanks for the reply. The drives are both installed and working properly. I can read/write files to both dives in Windows Explorer. The issue is that Backup4all sees both drives as LOCAL drives, rather than EXTERNAL drives. And, because it sees the drives as LOCAL, the option to “Lock the...
by radardog88
Wed Jan 04, 2017 9:11 pm
Forum: Support & Troubleshooting
Topic: External USB 3.0 Seagate expansion drive recognized as internal drive
Replies: 7
Views: 5791

Re: External USB 3.0 Seagate expansion drive recognized as internal drive

Surely, someone has seen this problem before? If not, can the “Lock the destination to this hard drive” feature be added to the Local Hard Drive dialog as an option?
by radardog88
Sun Jan 01, 2017 10:19 pm
Forum: Support & Troubleshooting
Topic: External USB 3.0 Seagate expansion drive recognized as internal drive
Replies: 7
Views: 5791

External USB 3.0 Seagate expansion drive recognized as internal drive

I have two external USB 3.0 Seagate expansion drives, one 4 TB and one 8 TB. They both are recognized in Backup4all 5.5 as internal drives for some reason. Therefore it is not possible to use the “Lock the destination to this external hard drive” feature, which I really need to use. I have tried eve...