Search found 1548 matches

by Adrian (Softland)
Wed Feb 01, 2012 10:32 am
Forum: Support & Troubleshooting
Topic: Warning On Incremental - Process Running?
Replies: 5
Views: 2431

Re: Warning On Incremental - Process Running?

Hi,

Is this backup scheduled to start? (OffSite - Incremental)
Please make sure there aren't multiple schedulers for the same job to start it at the same time.
Do you have the same problem if you manually run the backup?
by Adrian (Softland)
Mon Jan 30, 2012 3:11 pm
Forum: Support & Troubleshooting
Topic: Destination Removable Drive Drop Down Empty
Replies: 9
Views: 2569

Re: Destination Removable Drive Drop Down Empty

Hi,

Do you use an administrator account?
Is the hard drive locally connected? If yes, why do you need to assign it a drive letter? It should already have a drive letter as the other drives.
by Adrian (Softland)
Mon Jan 30, 2012 2:53 pm
Forum: Support & Troubleshooting
Topic: Godaddy as email provider email notifications
Replies: 1
Views: 2257

Re: Godaddy as email provider email notifications

Hi,

The same settings should work in Backup4all.
What is the error message received when trying to send a test email?
by Adrian (Softland)
Thu Jan 26, 2012 9:27 am
Forum: Feedback & Wishlist
Topic: MFTM FTP Command
Replies: 2
Views: 3418

Re: MFTM FTP Command

Hi,

Please note we do not compare the source files with the files in destination, we compare the source files with the information stored in catalog about the files already backed up.
by Adrian (Softland)
Thu Jan 26, 2012 9:24 am
Forum: Support & Troubleshooting
Topic: Warning Dialogs Still Showing
Replies: 3
Views: 1945

Re: Warning Dialogs Still Showing

Hi,

I need to see the log file for a backup execution with the problem you described. You can find the previous backup logs if you go to View->Job Logs->Open Log Folder.
by Adrian (Softland)
Wed Jan 25, 2012 11:35 am
Forum: Support & Troubleshooting
Topic: Backup4all backup speed from external disk to NAS HD
Replies: 4
Views: 2928

Re: Backup4all backup speed from external disk to NAS HD

Hi,

Can you please send us the log files for Backup4all to support[at]backup4all[dot]com?
by Adrian (Softland)
Wed Jan 25, 2012 11:30 am
Forum: Support & Troubleshooting
Topic: Skippimg files after preparing shadow copy
Replies: 16
Views: 7618

Re: Skippimg files after preparing shadow copy

Hi, Please send us the complete backup log to support[at]backup4all[dot]com Backing up open files has the following limitations: It works - only on Windows XP, Windows 2003 Server, Windows Vista, Windows 7 or Windows 2008 - only for users with administrator access rights to copy open files - only on...
by Adrian (Softland)
Wed Jan 25, 2012 11:02 am
Forum: Support & Troubleshooting
Topic: Warning Dialogs Still Showing
Replies: 3
Views: 1945

Re: Warning Dialogs Still Showing

Hi,

Please send us the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com
by Adrian (Softland)
Mon Jan 23, 2012 10:45 am
Forum: Support & Troubleshooting
Topic: Existing Mirror
Replies: 3
Views: 1980

Re: Existing Mirror

Hi,

We put your request on our Wishlist.
by Adrian (Softland)
Mon Jan 23, 2012 10:31 am
Forum: Support & Troubleshooting
Topic: Fast mirror not working with network backup
Replies: 1
Views: 1848

Re: Fast mirror not working with network backup

Hi,

It seems the NAS drive reports a different size of date information about those files. That is why Backup4all consider the files are modified and needs to be backed up. Please configure correctly the NAS drive.