Search found 1495 matches

by Support
Wed Nov 09, 2011 8:05 am
Forum: Support & Troubleshooting
Topic: "Hanging" sending email
Replies: 14
Views: 4958

Re: "Hanging" sending email

Hi,

What version of Backup4all do you use and what Windows version?
Is the backup log attached to email?
by Support
Wed Nov 09, 2011 8:03 am
Forum: Support & Troubleshooting
Topic: Main window auto close when starting the application
Replies: 1
Views: 2008

Re: Main window auto close when starting the application

Hi, We cannot reproduce the problem here. We connected to the client computer and it seems the problem appeared only on a single computer, for a specific user. If he uses Backup4all logged on with another account, everything is fine. That seems to be related to some account problems. If using the "S...
by Support
Wed Nov 09, 2011 7:50 am
Forum: Support & Troubleshooting
Topic: Disaster Recovery option ??
Replies: 1
Views: 1578

Re: Disaster Recovery option ??

Hi,

Please note Backup4All was not designed for system backup, so you won't be able to restore the operating system.
You should use Backup4all for data files backup only.
by Support
Tue Nov 01, 2011 11:49 am
Forum: Support & Troubleshooting
Topic: Could not create Volume Shadow Copy. Locked files will not be copied.
Replies: 8
Views: 5639

Re: Could not create Volume Shadow Copy. Locked files will not be copied.

Hi,

It does that under normal conditions.
If there is a problem (another application crashes without restarting it or other situations), the service needs to be manually started.
by Support
Thu Oct 27, 2011 2:46 pm
Forum: Support & Troubleshooting
Topic: flexible drive assignments ?
Replies: 1
Views: 1580

Re: flexible drive assignments ?

Hi,

Backup4all uses a backup catalog. Changing the backup destination cannot be done without indicating that in backup properties and also moving the catalog and files to the new destination.

At this moment, Backup4all does not have the cloud backup feature included.
by Support
Thu Oct 27, 2011 8:24 am
Forum: Support & Troubleshooting
Topic: Make External Drive the Backup Location
Replies: 4
Views: 1895

Re: Make External Drive the Backup Location

Hi,

This user was confusing the source with the backup destination, that is why he selected Picasa folder from C: drive as both source and destination.
by Support
Thu Oct 27, 2011 8:19 am
Forum: Support & Troubleshooting
Topic: large # of files, extremely slow to start backup
Replies: 10
Views: 4410

Re: large # of files, extremely slow to start backup

Hi,

The problem was solved in version 4.6.260 of Backup4all
by Support
Tue Oct 25, 2011 1:14 pm
Forum: Support & Troubleshooting
Topic: backup schedule aborted
Replies: 1
Views: 2154

Re: backup schedule aborted

Hi,

Please make sure the network connection with destination was not interrupted.
by Support
Tue Oct 25, 2011 1:12 pm
Forum: Support & Troubleshooting
Topic: Could not create Volume Shadow Copy. Locked files will not be copied.
Replies: 8
Views: 5639

Re: Could not create Volume Shadow Copy. Locked files will not be copied.

Hi,

Please go to Start->Control Panel->Administrative Tools->Services
Make sure the Volume shadow copy service is started and working properly.
by Support
Tue Oct 25, 2011 1:04 pm
Forum: Support & Troubleshooting
Topic: Make External Drive the Backup Location
Replies: 4
Views: 1895

Re: Make External Drive the Backup Location

Hi,

We don't have such problems here and no other client reports such a problem.
Please contact us by email to support[at]backup4all[dot]com to discuss how we can connect to your computer to see what the problem is.