Search found 1496 matches

by Support
Fri Nov 25, 2011 4:44 pm
Forum: Support & Troubleshooting
Topic: New files and folders automatically added to backup
Replies: 11
Views: 4875

Re: New files and folders automatically added to backup

Hi,

You can select all folders in Windows Explorer and use drag and drop to Backup Properties->Source page.
by Support
Wed Nov 23, 2011 3:17 pm
Forum: Support & Troubleshooting
Topic: "Hanging" sending email
Replies: 14
Views: 4971

Re: "Hanging" sending email

Hi,

Do you have the same problem if you don't attach the log?
by Support
Wed Nov 23, 2011 3:00 pm
Forum: Support & Troubleshooting
Topic: New files and folders automatically added to backup
Replies: 11
Views: 4875

Re: New files and folders automatically added to backup

Hi, I will try again to explain you that is normal according to the way you configured the backup. When you go to Backup Properties->Source page and press Add folder, which folder you select before pressing OK ? You have to make a difference between "select" and "check" words. I an now talking about...
by Support
Wed Nov 16, 2011 4:33 pm
Forum: Support & Troubleshooting
Topic: Scheduled backups won't work
Replies: 2
Views: 2093

Re: Scheduled backups won't work

Hi,

Please open Backup Properties->Scheduler->Edit->Properties.
Select the "With built in scheduler" option and press OK.

Do you still have the problem?
by Support
Wed Nov 16, 2011 9:27 am
Forum: Support & Troubleshooting
Topic: Cannot edit backup source
Replies: 2
Views: 2129

Re: Cannot edit backup source

Hi,

We fixed that problem.
Please download the latest version (4.6.260) from our website.
by Support
Wed Nov 16, 2011 9:26 am
Forum: Feedback & Wishlist
Topic: Searching backups
Replies: 3
Views: 3166

Re: Searching backups

Hi,

No, that feature was not implemented yet.
by Support
Tue Nov 15, 2011 11:08 am
Forum: Support & Troubleshooting
Topic: Network name is no longer available ( ? )
Replies: 1
Views: 2560

Re: Network name is no longer available ( ? )

Hi,

Please open Backup Properties->Compression.
Select the “Always use temporary folder to create zip files” option and press Save.
Run again the backup.
by Support
Mon Nov 14, 2011 3:34 pm
Forum: Support & Troubleshooting
Topic: SFTP 10058 error
Replies: 5
Views: 6845

Re: SFTP 10058 error

Hi,

I'm glad the problem is solved.
by Support
Mon Nov 14, 2011 3:34 pm
Forum: Support & Troubleshooting
Topic: SQL error "SELECT Count(FileVersionId) FROM FileVersions" - disk I/O error, disk I/O error (SQL81)
Replies: 15
Views: 6761

Re: SQL error "SELECT Count(FileVersionId) FROM FileVersions" - disk I/O error, disk I/O error (SQL81)

Hi,

Before running the backup, please run a scandrive for errors and see if you still have the problem.