Search found 1496 matches

by Support
Tue Dec 20, 2011 12:55 pm
Forum: Support & Troubleshooting
Topic: "Hanging" sending email
Replies: 14
Views: 4966

Re: "Hanging" sending email

Hi,

Please send us an email to support[at]backup4all[dot]com to discuss when we can connect.
by Support
Mon Dec 19, 2011 11:10 am
Forum: Support & Troubleshooting
Topic: "Hanging" sending email
Replies: 14
Views: 4966

Re: "Hanging" sending email

Hi,

Can you give us access to your computer to see what the problem is?
by Support
Thu Dec 15, 2011 2:38 pm
Forum: Support & Troubleshooting
Topic: not backing up all files ?
Replies: 3
Views: 1587

Re: not backing up all files ?

Hi,

That option must be disabled when using the rotation scheme.
Please read this article for detailed instructions: http://www.backup4all.com/kb/how-to-bac ... e-259.html
by Support
Thu Dec 15, 2011 2:37 pm
Forum: Feedback & Wishlist
Topic: Plugin for Expression Web 4
Replies: 1
Views: 2951

Re: Plugin for Expression Web 4

Hi,

We put your request on the Wishlist.
by Support
Wed Dec 14, 2011 3:22 pm
Forum: Support & Troubleshooting
Topic: could not back up open/in use quickbooks files!
Replies: 3
Views: 2586

Re: could not back up open/in use quickbooks files!

Hi, Backing up open files has the following limitations: It works - only on Windows XP, Windows 2003 Server, Windows Vista, Windows 7 or Windows 2008 - only for users with administrator access rights to copy open files - only on local hard drives - only on NTFS formatted partitions - only if the VSS...
by Support
Wed Dec 14, 2011 3:22 pm
Forum: Support & Troubleshooting
Topic: not backing up all files ?
Replies: 3
Views: 1587

Re: not backing up all files ?

Hi,

Please open Backup Properties->Advanced.
Is the "Use local catalogs" option checked or unchecked?
by Support
Mon Dec 12, 2011 3:13 pm
Forum: Support & Troubleshooting
Topic: desktop icons disappear after backup
Replies: 1
Views: 1631

Re: desktop icons disappear after backup

Hi,

Please note Backup4all does not change the source files, so it cannot be Backup4all who caused the problem.
We never had such problems here.
by Support
Fri Dec 09, 2011 10:13 am
Forum: Feedback & Wishlist
Topic: purchasing question volume discount
Replies: 1
Views: 2608

Re: purchasing question volume discount

Hi,

We already responded you by email.
Thank you for purchasing Backup4all.
by Support
Tue Dec 06, 2011 2:35 pm
Forum: Support & Troubleshooting
Topic: SQL error "SELECT Count(FileVersionId) FROM FileVersions" - disk I/O error, disk I/O error (SQL81)
Replies: 15
Views: 6754

Re: SQL error "SELECT Count(FileVersionId) FROM FileVersions" - disk I/O error, disk I/O error (SQL81)

Hi,

Please make sure Backup4all is closed and no other application is using that drive before swapping it.
by Support
Tue Dec 06, 2011 10:44 am
Forum: Support & Troubleshooting
Topic: Could not create Volume Shadow Copy. Locked files will not be copied.
Replies: 8
Views: 5644

Re: Could not create Volume Shadow Copy. Locked files will not be copied.

Hi,

Please start the service and set it to Manual. Do you still have that problem?