Search found 1496 matches

by Support
Fri Jan 20, 2012 10:11 am
Forum: Support & Troubleshooting
Topic: testing stall
Replies: 1
Views: 1540

Re: testing stall

Hi,

Do you have the latest version of Backup4all 4.6.260?
Please send us to support[at]backup4all[dot]com the following files:
- the last backup log from View->Job Logs->Last backup log.
- the .bkc catalog file from View->Open Folder->Destination folder.
Put both files into a zip archive.
by Support
Fri Jan 20, 2012 10:09 am
Forum: Support & Troubleshooting
Topic: Backup4All window off screen
Replies: 1
Views: 1944

Re: Backup4All window off screen

Hi,

Please close Backup4all and rename the "Layout.ini" file from: C:\Users\<user name>\AppData\Roaming\Softland\Backup4all Professional 4\
by Support
Fri Jan 20, 2012 9:54 am
Forum: Feedback & Wishlist
Topic: SQL Backup
Replies: 2
Views: 3123

Re: SQL Backup

Hi,

We are continuously working to improve Backup4all by adding new features.
Here is an article about how to back up MS SQL server data using Backup4all: http://www.backup4all.com/kb/backup-ms- ... a-120.html
by Support
Tue Jan 17, 2012 9:50 am
Forum: Feedback & Wishlist
Topic: Full backup after a set number of incremental backups
Replies: 9
Views: 4826

Re: Full backup after a set number of incremental backups

Hi, At this moment, you can only use the options to "Automatically make full backup" if all increments exceed a given percent of the full backup size or if all increments exceed a given size. These options are located in Backup Properties->Incremental page. We are already working to implement more f...
by Support
Thu Jan 12, 2012 12:30 pm
Forum: Support & Troubleshooting
Topic: restoring backup from external harddrive
Replies: 1
Views: 1514

Re: restoring backup from external harddrive

Hi,

On the computer where you installed Backup4all, please open the .bkc catalog file from destination.
The backup job will be recreated in Backup4all. Press Restore and select a location for restore.
by Support
Thu Jan 12, 2012 12:24 pm
Forum: Support & Troubleshooting
Topic: out of memory
Replies: 4
Views: 2370

Re: out of memory

Hi,

Please open Backup Properties->Advanced.
Uncheck the "Store temporary catalog data in memory" option.
Press Save and run again the backup.
Do you still have the problem?
by Support
Mon Jan 09, 2012 3:29 pm
Forum: Support & Troubleshooting
Topic: Incremental Backup - What would happen if....
Replies: 4
Views: 2727

Re: Incremental Backup - What would happen if....

Hi,

At this moment we don't have plans to use scaling in the near future.
by Support
Thu Jan 05, 2012 2:19 pm
Forum: Support & Troubleshooting
Topic: Incremental Backup - What would happen if....
Replies: 4
Views: 2727

Re: Incremental Backup - What would happen if....

Hi,

Yes, the subsequent backups can use the modified attribute again. You just need to enable it under Backup Properties.
by Support
Wed Jan 04, 2012 11:21 am
Forum: Support & Troubleshooting
Topic: New files and folders automatically added to backup
Replies: 11
Views: 4874

Re: New files and folders automatically added to backup

Hi,

Yes, I can connect to your computer using TeamViewer.
Please send us an email to support[at]backup4all[dot]com to discuss when we can connect.
by Support
Tue Dec 20, 2011 3:50 pm
Forum: Support & Troubleshooting
Topic: "Hanging" sending email
Replies: 14
Views: 4971

Re: "Hanging" sending email

Hi,

The catalog was corrupted and a copy of the backup job had to be created. The settings were preserved and a new backup catalog was created.