Search found 1502 matches

by Support
Wed Jan 25, 2012 11:30 am
Forum: Support & Troubleshooting
Topic: Skippimg files after preparing shadow copy
Replies: 16
Views: 7034

Re: Skippimg files after preparing shadow copy

Hi, Please send us the complete backup log to support[at]backup4all[dot]com Backing up open files has the following limitations: It works - only on Windows XP, Windows 2003 Server, Windows Vista, Windows 7 or Windows 2008 - only for users with administrator access rights to copy open files - only on...
by Support
Wed Jan 25, 2012 11:02 am
Forum: Support & Troubleshooting
Topic: Warning Dialogs Still Showing
Replies: 3
Views: 1767

Re: Warning Dialogs Still Showing

Hi,

Please send us the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com
by Support
Mon Jan 23, 2012 10:45 am
Forum: Support & Troubleshooting
Topic: Existing Mirror
Replies: 3
Views: 1783

Re: Existing Mirror

Hi,

We put your request on our Wishlist.
by Support
Mon Jan 23, 2012 10:31 am
Forum: Support & Troubleshooting
Topic: Fast mirror not working with network backup
Replies: 1
Views: 1679

Re: Fast mirror not working with network backup

Hi,

It seems the NAS drive reports a different size of date information about those files. That is why Backup4all consider the files are modified and needs to be backed up. Please configure correctly the NAS drive.
by Support
Fri Jan 20, 2012 10:16 am
Forum: Support & Troubleshooting
Topic: FTP Mirror
Replies: 1
Views: 1566

Re: FTP Mirror

Hi,

If the backup was not performed with Backup4all, the files cannot be recognized. They will be backed up again.
by Support
Fri Jan 20, 2012 10:12 am
Forum: Support & Troubleshooting
Topic: Existing Mirror
Replies: 3
Views: 1783

Re: Existing Mirror

Hi,

Backup4all cannot do that. It used its own backup catalog, storing information about the backed up files.
That catalog is used to manage the backup, re-create the job or restore the files.
by Support
Fri Jan 20, 2012 10:11 am
Forum: Support & Troubleshooting
Topic: testing stall
Replies: 1
Views: 1565

Re: testing stall

Hi,

Do you have the latest version of Backup4all 4.6.260?
Please send us to support[at]backup4all[dot]com the following files:
- the last backup log from View->Job Logs->Last backup log.
- the .bkc catalog file from View->Open Folder->Destination folder.
Put both files into a zip archive.
by Support
Fri Jan 20, 2012 10:09 am
Forum: Support & Troubleshooting
Topic: Backup4All window off screen
Replies: 1
Views: 1971

Re: Backup4All window off screen

Hi,

Please close Backup4all and rename the "Layout.ini" file from: C:\Users\<user name>\AppData\Roaming\Softland\Backup4all Professional 4\
by Support
Fri Jan 20, 2012 9:54 am
Forum: Feedback & Wishlist
Topic: SQL Backup
Replies: 2
Views: 3156

Re: SQL Backup

Hi,

We are continuously working to improve Backup4all by adding new features.
Here is an article about how to back up MS SQL server data using Backup4all: http://www.backup4all.com/kb/backup-ms- ... a-120.html
by Support
Tue Jan 17, 2012 9:50 am
Forum: Feedback & Wishlist
Topic: Full backup after a set number of incremental backups
Replies: 9
Views: 4894

Re: Full backup after a set number of incremental backups

Hi, At this moment, you can only use the options to "Automatically make full backup" if all increments exceed a given percent of the full backup size or if all increments exceed a given size. These options are located in Backup Properties->Incremental page. We are already working to implement more f...