Search found 1495 matches

by Support
Tue Mar 06, 2012 2:40 pm
Forum: Support & Troubleshooting
Topic: out of memory
Replies: 4
Views: 2366

Re: out of memory

Hi,

Do you have the latest version of Backup4all 4.6.263?
If yes, please send us the last backup log from View->Job Logs->Last backup log, to support[at]backup4all[dot]com
by Support
Fri Mar 02, 2012 8:27 am
Forum: Support & Troubleshooting
Topic: "Stop backup" does not work
Replies: 1
Views: 1935

Re: "Stop backup" does not work

Hi,

Please send us the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com
by Support
Fri Mar 02, 2012 8:17 am
Forum: Support & Troubleshooting
Topic: SQL error "SELECT Count(FileVersionId) FROM FileVersions" - disk I/O error, disk I/O error (SQL81)
Replies: 15
Views: 6739

Re: SQL error "SELECT Count(FileVersionId) FROM FileVersions" - disk I/O error, disk I/O error (SQL81)

Hi,

We don't have such problems here. Can you give us access to your computer using TeamViewer? Please send us an email to support[at]backup4all[dot]com to discuss when we can connect.
by Support
Wed Feb 29, 2012 8:16 am
Forum: Support & Troubleshooting
Topic: SQL error "SELECT Count(FileVersionId) FROM FileVersions" - disk I/O error, disk I/O error (SQL81)
Replies: 15
Views: 6739

Re: SQL error "SELECT Count(FileVersionId) FROM FileVersions" - disk I/O error, disk I/O error (SQL81)

Hi, As the previous replies on this post, I am asking you if you use the safely remove hardware tool before unplugging the USB drive? That is because almost all users having this problem, were not using the safely remove hardware tool. After they used it, the problem was solved. After the scan drive...
by Support
Tue Feb 28, 2012 12:23 pm
Forum: Support & Troubleshooting
Topic: Filter | Customize
Replies: 1
Views: 1940

Re: Filter | Customize

Hi, You made a mistake when configuring the filter. You must NOT put the file extensions one after another: "*.bin,*.cab,*.iso,*.msi,*.rar,*.tar,*.zip,*7z" You should press Add, type a file extension, press OK. Then repeat the steps: press Add, type another file extension and press OK. The descripti...
by Support
Mon Feb 27, 2012 1:48 pm
Forum: Support & Troubleshooting
Topic: stream read error
Replies: 3
Views: 6754

Re: stream read error

Hi,

Please download and install the latest version of Backup4all 4.6.263.
Also enable the detailed logs from Tools->Options->Logs and history.
Run again the backup and if the problem appears again, send us the complete log file to support[at]backup4all[dot]com
by Support
Mon Feb 27, 2012 9:41 am
Forum: Feedback & Wishlist
Topic: Properties | Filters
Replies: 1
Views: 2786

Re: Properties | Filters

Hi,

We put your suggestion on our WishList.
by Support
Mon Feb 27, 2012 9:38 am
Forum: Support & Troubleshooting
Topic: Catalog File (.bkc) Size
Replies: 12
Views: 5419

Re: Catalog File (.bkc) Size

Hi,

The backup catalog size is determined by the number of entries stored in it. with other words, in order to reduce the catalog size, you need to reduce the number of backup versions and file versions stored in catalog.
by Support
Thu Feb 23, 2012 4:45 pm
Forum: Feedback & Wishlist
Topic: Full backup after a set number of incremental backups
Replies: 9
Views: 4812

Re: Full backup after a set number of incremental backups

Hi,

You cannot apply the limit only for a specific backup type. If you can tell us what backup scenario do you want to implement, we will be happy to assist you.
by Support
Thu Feb 23, 2012 4:43 pm
Forum: Support & Troubleshooting
Topic: Full Backup every x incremental backups
Replies: 6
Views: 3077

Re: Full Backup every x incremental backups

Hi,

In this case, that option should be disabled in order for Backup4all to delete the older backups, not to merge them with the new ones. That will speed up the process.