Search found 1502 matches

by Support
Wed Oct 10, 2018 10:33 am
Forum: Support & Troubleshooting
Topic: OneDrive link broken?
Replies: 5
Views: 5697

Re: OneDrive link broken?

Hi,

Can you please send us the last backup log for Google Drive backup? send it to support[at]backup4all[dot]com
by Support
Wed Oct 10, 2018 10:06 am
Forum: Support & Troubleshooting
Topic: Delete Files from Backup
Replies: 3
Views: 6427

Re: Delete Files from Backup

Hi,

You can try to limit the number of file versions in Backup Properties->Type->Storage page.
This way, the old file versions will be deleted from the zip files containing them.
by Support
Wed Oct 10, 2018 9:17 am
Forum: Support & Troubleshooting
Topic: Google Drive - MAx Path Length etc ?
Replies: 3
Views: 2765

Re: Google Drive - MAx Path Length etc ?

Hi,

What is the error message received?
Please send us the complete backup log to support[at]backup4all[dot]com
by Support
Tue Oct 02, 2018 2:33 pm
Forum: Support & Troubleshooting
Topic: OneDrive Error 401
Replies: 3
Views: 37703

Re: OneDrive Error 401

Hi,

Please open Backup Properties->Compression.
Set the split size at 1 GB and also select the "Create independent splits" option.
Press Save and run again the backup.
Do you still have the problem?
by Support
Tue Oct 02, 2018 2:31 pm
Forum: Support & Troubleshooting
Topic: Could not start Backup for job "Full- Copy"
Replies: 2
Views: 6021

Re: Could not start Backup for job "Full- Copy"

Hi,

Please make sure the antivirus does not block Backup4all application.
Try to uninstall and reinstall Backup4all.
by Support
Tue Oct 02, 2018 2:26 pm
Forum: Support & Troubleshooting
Topic: execution number and job number
Replies: 1
Views: 5654

Re: execution number and job number

Hi,

Please send us a screenshot with the page you are looking at, to make sure we are talking about the same page.
Send the email to support[at]backup4all[dot]com
by Support
Tue Oct 02, 2018 2:24 pm
Forum: Support & Troubleshooting
Topic: Delete Files from Backup
Replies: 3
Views: 6427

Re: Delete Files from Backup

Hi, You cannot delete the files from zip archives. In this case, you should use the cleanup option to delete the backup versions you want to remove, or you can set a limit for the number of backup versions to keep in destination, with the "merge backups" option selected (in Backup Properties->Type->...
by Support
Tue Oct 02, 2018 2:05 pm
Forum: Feedback & Wishlist
Topic: How to post questions
Replies: 1
Views: 5629

Re: How to post questions

Hi,

Yes, you can ask the questions here or if you want to send us an email: support[at]backup4all[dot]com
by Support
Tue Oct 02, 2018 1:58 pm
Forum: Support & Troubleshooting
Topic: Upgrade from v.6.6 to v.7.4
Replies: 2
Views: 4652

Re: Upgrade from v.6.6 to v.7.4

Hi,

Version 6 and version 7 of Backup4all are considered 2 different applications. They can be installed/uninstalled independently. If you moved the backup jobs to version 7 of Backup4all, you can simply uninstall version 6.
by Support
Tue Oct 02, 2018 1:55 pm
Forum: Support & Troubleshooting
Topic: OneDrive link broken?
Replies: 5
Views: 5697

Re: OneDrive link broken?

Hi, Sorry for the late response. If you have this problem every time and it wasn't just one time issue, please send us the log files for the jobs with problems to support[at]backup4all[dot]com There should be no additional requests, the re-authorization should be made automatically during the backup...