Search found 1548 matches

by Adrian (Softland)
Tue Jul 17, 2012 12:47 pm
Forum: Support & Troubleshooting
Topic: Destination Removable Drive Drop Down Empty
Replies: 9
Views: 2563

Re: Destination Removable Drive Drop Down Empty

Hi,

I suggest you to create a new user or give this user all the necessarily permissions.
by Adrian (Softland)
Tue Jul 17, 2012 11:57 am
Forum: Support & Troubleshooting
Topic: Duplicate posts of daily backups
Replies: 2
Views: 2070

Re: Duplicate posts of daily backups

Hi,

Does this situation happens no matter if you use the Windows scheduler or the Standalone scheduler?
by Adrian (Softland)
Mon Jul 16, 2012 10:42 am
Forum: Support & Troubleshooting
Topic: Using Plugins
Replies: 1
Views: 1856

Re: Using Plugins

Hi,

That plugin was not made to backup the music, just the Windows Media Player settings and configurations.
For music, you can use this plugin: http://www.backup4all.com/kb/backup-mus ... l-395.html
by Adrian (Softland)
Thu Jul 05, 2012 8:13 am
Forum: Support & Troubleshooting
Topic: Restoring outlook 2007 files
Replies: 5
Views: 2558

Re: Restoring outlook 2007 files

Hi,

I need the restore log, not the restored files.
To find it, go to View->Job Logs->Last restore log and send it to support[at]backup4all[dot]com
by Adrian (Softland)
Mon Jul 02, 2012 2:19 pm
Forum: Support & Troubleshooting
Topic: Restoring outlook 2007 files
Replies: 5
Views: 2558

Re: Restoring outlook 2007 files

Hi,

No, you don't need to tell the restore location. Backup4all will detect that.

If you try to restore the files (just for test) to another location, does it work?

Can you send me the restore log after you try to restore to the original location?
by Adrian (Softland)
Mon Jul 02, 2012 7:32 am
Forum: Support & Troubleshooting
Topic: Destination Removable Drive Drop Down Empty
Replies: 9
Views: 2563

Re: Destination Removable Drive Drop Down Empty

Hi,

Have you tried to start Backup4all using "run as administrator" option?
by Adrian (Softland)
Fri Jun 29, 2012 9:11 am
Forum: Support & Troubleshooting
Topic: Restoring outlook 2007 files
Replies: 5
Views: 2558

Re: Restoring outlook 2007 files

Hi,

Can you explain what did not work?
1. Were the files restored ?
2. Did you receive any error message?
3. Was the backup made from the same Outlook account?
by Adrian (Softland)
Fri Jun 29, 2012 9:08 am
Forum: Support & Troubleshooting
Topic: Destination Removable Drive Drop Down Empty
Replies: 9
Views: 2563

Re: Destination Removable Drive Drop Down Empty

Hi,

No, that should work in both cases. The problem is caused by the restrictive permissions you set to the normal user for handling the external drive.
by Adrian (Softland)
Thu Jun 28, 2012 8:59 am
Forum: Support & Troubleshooting
Topic: Destination Removable Drive Drop Down Empty
Replies: 9
Views: 2563

Re: Destination Removable Drive Drop Down Empty

Hi,

If you log in as administrator, can you back up to E: drive?
by Adrian (Softland)
Thu Jun 28, 2012 8:48 am
Forum: Support & Troubleshooting
Topic: Help, Check For Updates On v4.7 Does Not Pick Up v4.8
Replies: 1
Views: 2236

Re: Help, Check For Updates On v4.7 Does Not Pick Up v4.8

Hi,

We will fix that. At this moment, you can manually download version 4.8. It is fully compatible with your version (4.7).