Search found 1496 matches

by Support
Mon Apr 23, 2012 1:32 pm
Forum: Support & Troubleshooting
Topic: Backup4All Pro and Symbolic Links
Replies: 1
Views: 1461

Re: Backup4All Pro and Symbolic Links

Hi,

Backup4all won't follow the symbolic links. In such cases, that could create a recursive parsing of the files.
by Support
Fri Apr 20, 2012 8:35 am
Forum: Support & Troubleshooting
Topic: sending emails to multiple accounts
Replies: 1
Views: 2056

Re: sending emails to multiple accounts

Hi,

The email addresses must be separated by a comma ( , )
by Support
Tue Apr 17, 2012 3:14 pm
Forum: Support & Troubleshooting
Topic: Recommendations for Large directory backups?
Replies: 2
Views: 1644

Re: Recommendations for Large directory backups?

Hi, You should use the Mirror backup type, as the mp3 files are already compressed. How long is the internet connection interruption? In Tools->Options->FTP, you can set the wait time and the number of retries in order to pass the interruption. If it is too long, you should open Backup Properties->S...
by Support
Tue Apr 17, 2012 3:10 pm
Forum: Support & Troubleshooting
Topic: No ftp upload file
Replies: 5
Views: 1696

Re: No ftp upload file

Hi,

It seems the user had to enable the passive mode for transfers.
by Support
Tue Apr 17, 2012 3:05 pm
Forum: Support & Troubleshooting
Topic: SSH_FX_FAILURE (4) ?
Replies: 8
Views: 4092

Re: SSH_FX_FAILURE (4) ?

Hi,

We will need a temporary account on your SFTP server to find and solve the problem.
Please send us the details to support[at]backup4all[dot]com
by Support
Tue Apr 17, 2012 3:03 pm
Forum: Support & Troubleshooting
Topic: Backup Corrupt?
Replies: 3
Views: 1621

Re: Backup Corrupt?

Hi,

I would suggest you to delete the .bkc catalog file from that drive.
Next time you connect it and run the backup, a new complete backup will be triggered.
That will solve the problem.
by Support
Thu Apr 12, 2012 12:04 pm
Forum: Support & Troubleshooting
Topic: Backup Corrupt?
Replies: 3
Views: 1621

Re: Backup Corrupt?

Hi,

In Backup Properties->Advanced page, is the "Use local catalogs" option checked or unchecked?
by Support
Wed Apr 11, 2012 11:49 am
Forum: Support & Troubleshooting
Topic: No ftp upload file
Replies: 5
Views: 1696

Re: No ftp upload file

Hi,

Did you sent us the log?
I'm afraid I did not received it.
by Support
Tue Apr 10, 2012 10:17 am
Forum: Support & Troubleshooting
Topic: Rotating destinations
Replies: 5
Views: 3485

Re: Rotating destinations

Hi,

That can be done with Backup4all.
Please read this article about how to do that: http://www.backup4all.com/kb/how-to-bac ... e-259.html
by Support
Tue Apr 03, 2012 1:20 pm
Forum: Support & Troubleshooting
Topic: Backup Stopping Due To Corrupt Files
Replies: 1
Views: 1437

Re: Backup Stopping Due To Corrupt Files

Hi,

Please send us the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com