Search found 1496 matches

by Support
Fri Jun 08, 2012 11:51 am
Forum: Support & Troubleshooting
Topic: Error: Backup aborted. Reason: Cannot create a file when that file already exists.
Replies: 4
Views: 3007

Re: Error: Backup aborted. Reason: Cannot create a file when that file already exists.

Hi,

1. Please install the latest version 4.7.270
2. Please enable the detailed log from Tools->Options->Logs and history
3. Run again the backup.
Let us know the results.
by Support
Thu Jun 07, 2012 11:25 am
Forum: Support & Troubleshooting
Topic: Error: Backup aborted. Reason: Cannot create a file when that file already exists.
Replies: 4
Views: 3007

Re: Error: Backup aborted. Reason: Cannot create a file when that file already exists.

Hi,

1. Do you use the latest version of Backup4all 4.7.270?
2. Do you use an administrator account?
3. Can you identify which is the file with problems?
by Support
Tue Jun 05, 2012 8:45 am
Forum: Support & Troubleshooting
Topic: Manual start fails
Replies: 2
Views: 2227

Re: Manual start fails

Hi,

Instead of reboot, please try to close the Backup4all.exe process in Task manager.
How ofter does this happen?
Is there any application you use related to this problem?
by Support
Wed May 30, 2012 11:27 am
Forum: Support & Troubleshooting
Topic: Backup to two HDDs - changing drive letters
Replies: 1
Views: 1750

Re: Backup to two HDDs - changing drive letters

Hi,

That is a problem you need to fix outside Backup4all. There is nothing you can do in Backup4all to solve this problem.
by Support
Mon May 28, 2012 3:07 pm
Forum: Support & Troubleshooting
Topic: can't open B4all zip
Replies: 3
Views: 1701

Re: can't open B4all zip

Hi,

Please note the .z07 file is a split part of the main zip file. You should be able to open it using WinZip 9.1 or later.
Make sure all the zip and z0x files are in the same folder when opening them.
by Support
Mon May 28, 2012 12:05 pm
Forum: Support & Troubleshooting
Topic: can't open B4all zip
Replies: 3
Views: 1701

Re: can't open B4all zip

Hi,

Have you tried WinZip 9.1 or later?
by Support
Mon May 28, 2012 12:05 pm
Forum: Support & Troubleshooting
Topic: Run Action Parameters
Replies: 1
Views: 1449

Re: Run Action Parameters

Hi,

I'm afraid that is not possible.
Can you explain us what do you want to do? maybe we can find a solution for that.
by Support
Wed May 16, 2012 2:49 pm
Forum: Support & Troubleshooting
Topic: restore: numbers+letters password not accepted to restore files from 7zip files
Replies: 2
Views: 2557

Re: restore: numbers+letters password not accepted to restore files from 7zip files

Hi,

I cannot reproduce the problem here.
Please download and install build 4.7.270 and try again.
Do you have the same problem?
by Support
Wed May 16, 2012 10:30 am
Forum: Support & Troubleshooting
Topic: version 4.5 to 4.7
Replies: 1
Views: 1664

Re: version 4.5 to 4.7

Hi,

The 4.5 version of Backup4all is not for sale anymore as the current version is 4.7.
From where do you plan to buy it? please make sure there is not a fake.
by Support
Tue May 15, 2012 1:03 pm
Forum: Support & Troubleshooting
Topic: File not getting backuped with .270 was ok with .263!
Replies: 1
Views: 1553

Re: File not getting backuped with .270 was ok with .263!

Hi,

We found the problem and we will fix it.