Search found 1502 matches

by Support
Mon Jun 18, 2012 12:40 pm
Forum: Support & Troubleshooting
Topic: removing deleted files from mirror backup
Replies: 14
Views: 5985

Re: removing deleted files from mirror backup

Hi,

Please send the log and the .bkc to support[at]backup4all[dot]com.
Also please include the forum link of this post.
by Support
Fri Jun 15, 2012 11:15 am
Forum: Support & Troubleshooting
Topic: path name change behavior
Replies: 1
Views: 1719

Re: path name change behavior

Hi,

The changed folder name is seen as a new folder. You cannot avoid that.
by Support
Fri Jun 15, 2012 11:13 am
Forum: Support & Troubleshooting
Topic: FTP feature not transfering properly
Replies: 1
Views: 1569

Re: FTP feature not transfering properly

Hi,

Please send us the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com
by Support
Wed Jun 13, 2012 12:52 pm
Forum: Support & Troubleshooting
Topic: Scheduled Backups
Replies: 6
Views: 2665

Re: Scheduled Backups

Hi, Please note there is something you can configure incorrectly. For example, when you configure a scheduled task using Windows scheduler option, the username field is auto-completed with the current user name. If you do not use your password but another account password with your username, that wo...
by Support
Tue Jun 12, 2012 1:02 pm
Forum: Support & Troubleshooting
Topic: Scheduled Backups
Replies: 6
Views: 2665

Re: Scheduled Backups

Hi,

To make sure you configured the scheduler correctly, please try to create the scheduled task under the current account with the current account password. Do you still have the problem?
by Support
Mon Jun 11, 2012 9:48 am
Forum: Support & Troubleshooting
Topic: Scheduled Backups
Replies: 6
Views: 2665

Re: Scheduled Backups

Hi,

When you log in as user B, is the backup finished?
Have you checked the last backup log?
Did you refresh the interface?
Do you use the latest version of Backup4all 4.7.270?
by Support
Fri Jun 08, 2012 11:51 am
Forum: Support & Troubleshooting
Topic: Error: Backup aborted. Reason: Cannot create a file when that file already exists.
Replies: 4
Views: 3048

Re: Error: Backup aborted. Reason: Cannot create a file when that file already exists.

Hi,

1. Please install the latest version 4.7.270
2. Please enable the detailed log from Tools->Options->Logs and history
3. Run again the backup.
Let us know the results.
by Support
Thu Jun 07, 2012 11:25 am
Forum: Support & Troubleshooting
Topic: Error: Backup aborted. Reason: Cannot create a file when that file already exists.
Replies: 4
Views: 3048

Re: Error: Backup aborted. Reason: Cannot create a file when that file already exists.

Hi,

1. Do you use the latest version of Backup4all 4.7.270?
2. Do you use an administrator account?
3. Can you identify which is the file with problems?
by Support
Tue Jun 05, 2012 8:45 am
Forum: Support & Troubleshooting
Topic: Manual start fails
Replies: 2
Views: 2256

Re: Manual start fails

Hi,

Instead of reboot, please try to close the Backup4all.exe process in Task manager.
How ofter does this happen?
Is there any application you use related to this problem?
by Support
Wed May 30, 2012 11:27 am
Forum: Support & Troubleshooting
Topic: Backup to two HDDs - changing drive letters
Replies: 1
Views: 1775

Re: Backup to two HDDs - changing drive letters

Hi,

That is a problem you need to fix outside Backup4all. There is nothing you can do in Backup4all to solve this problem.