Search found 1496 matches

by Support
Wed Jun 27, 2012 8:38 am
Forum: Support & Troubleshooting
Topic: External drive out of space
Replies: 10
Views: 4508

Re: External drive out of space

Depending of the backup type used and the configured settings, the versions will be preserved or not. In Backup Properties->Type, there is the option to "Merge backups". That will merge the old deleted backup with the new created backup. If you used the Incremental backup type, each increment depend...
by Support
Mon Jun 25, 2012 6:14 am
Forum: Support & Troubleshooting
Topic: Moving source to another drive
Replies: 1
Views: 2659

Re: Moving source to another drive

Hi,

You cannot do that for backup sources. If you change the sources path, all files moved will be backed up again.
by Support
Thu Jun 21, 2012 8:29 am
Forum: Support & Troubleshooting
Topic: removing deleted files from mirror backup
Replies: 14
Views: 5897

Re: removing deleted files from mirror backup

Hi,

Please send me a new email with the new log and .bkc catalog.
by Support
Tue Jun 19, 2012 12:17 pm
Forum: Support & Troubleshooting
Topic: removing deleted files from mirror backup
Replies: 14
Views: 5897

Re: removing deleted files from mirror backup

Hi,

It seems you use an older version of Backup4all.
Please download and install the latest version 4.7.270.
by Support
Mon Jun 18, 2012 12:40 pm
Forum: Support & Troubleshooting
Topic: removing deleted files from mirror backup
Replies: 14
Views: 5897

Re: removing deleted files from mirror backup

Hi,

Please send the log and the .bkc to support[at]backup4all[dot]com.
Also please include the forum link of this post.
by Support
Fri Jun 15, 2012 11:15 am
Forum: Support & Troubleshooting
Topic: path name change behavior
Replies: 1
Views: 1691

Re: path name change behavior

Hi,

The changed folder name is seen as a new folder. You cannot avoid that.
by Support
Fri Jun 15, 2012 11:13 am
Forum: Support & Troubleshooting
Topic: FTP feature not transfering properly
Replies: 1
Views: 1551

Re: FTP feature not transfering properly

Hi,

Please send us the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com
by Support
Wed Jun 13, 2012 12:52 pm
Forum: Support & Troubleshooting
Topic: Scheduled Backups
Replies: 6
Views: 2631

Re: Scheduled Backups

Hi, Please note there is something you can configure incorrectly. For example, when you configure a scheduled task using Windows scheduler option, the username field is auto-completed with the current user name. If you do not use your password but another account password with your username, that wo...
by Support
Tue Jun 12, 2012 1:02 pm
Forum: Support & Troubleshooting
Topic: Scheduled Backups
Replies: 6
Views: 2631

Re: Scheduled Backups

Hi,

To make sure you configured the scheduler correctly, please try to create the scheduled task under the current account with the current account password. Do you still have the problem?
by Support
Mon Jun 11, 2012 9:48 am
Forum: Support & Troubleshooting
Topic: Scheduled Backups
Replies: 6
Views: 2631

Re: Scheduled Backups

Hi,

When you log in as user B, is the backup finished?
Have you checked the last backup log?
Did you refresh the interface?
Do you use the latest version of Backup4all 4.7.270?