Search found 1503 matches

by Support
Wed Aug 22, 2012 9:06 am
Forum: Support & Troubleshooting
Topic: Warning: Cannot copy NTFS security permissions and alternate streams for
Replies: 1
Views: 1548

Re: Warning: Cannot copy NTFS security permissions and alternate streams for

Hi,

Please send me the complete backup log to support[at]backup4all[dot]com to see exactly what the problem is.
by Support
Wed Aug 22, 2012 9:05 am
Forum: Support & Troubleshooting
Topic: differential Backup
Replies: 1
Views: 1472

Re: differential Backup

Hi,

The differential backup is related to the last full backup.
by Support
Tue Aug 07, 2012 8:34 am
Forum: Support & Troubleshooting
Topic: Pro Version 4.8 Build 278 "Broken scheduler"?????
Replies: 1
Views: 1620

Re: Pro Version 4.8 Build 278 "Broken scheduler"?????

Hi,

Do you have the same problem if you create a new scheduled task for that job?
by Support
Mon Aug 06, 2012 6:59 am
Forum: Support & Troubleshooting
Topic: Files too large for SFTP upload ??
Replies: 1
Views: 2720

Re: Files too large for SFTP upload ??

Hi, If your SFTP server supports uploading files larger than 2 GB, please follow these steps: 1. Open Backup Properties->SFTP server->Edit configuration 2. In the "Advanced" section, increase the maximum file size. 3. Press OK then press Save. 4. Run again the backup. If you have any other questions...
by Support
Fri Jul 20, 2012 10:05 am
Forum: Support & Troubleshooting
Topic: SFTP very slow upload speed
Replies: 1
Views: 2872

Re: SFTP very slow upload speed

Hi,

There aren't such SFTP configuration options in Backup4all.
Is the Backup4all upload slower than the other SFTP clients using the same SFTP account?
by Support
Tue Jul 17, 2012 12:47 pm
Forum: Support & Troubleshooting
Topic: Destination Removable Drive Drop Down Empty
Replies: 9
Views: 2255

Re: Destination Removable Drive Drop Down Empty

Hi,

I suggest you to create a new user or give this user all the necessarily permissions.
by Support
Tue Jul 17, 2012 11:57 am
Forum: Support & Troubleshooting
Topic: Duplicate posts of daily backups
Replies: 2
Views: 1892

Re: Duplicate posts of daily backups

Hi,

Does this situation happens no matter if you use the Windows scheduler or the Standalone scheduler?
by Support
Mon Jul 16, 2012 10:42 am
Forum: Support & Troubleshooting
Topic: Using Plugins
Replies: 1
Views: 1723

Re: Using Plugins

Hi,

That plugin was not made to backup the music, just the Windows Media Player settings and configurations.
For music, you can use this plugin: http://www.backup4all.com/kb/backup-mus ... l-395.html
by Support
Thu Jul 05, 2012 8:13 am
Forum: Support & Troubleshooting
Topic: Restoring outlook 2007 files
Replies: 5
Views: 2330

Re: Restoring outlook 2007 files

Hi,

I need the restore log, not the restored files.
To find it, go to View->Job Logs->Last restore log and send it to support[at]backup4all[dot]com
by Support
Mon Jul 02, 2012 2:19 pm
Forum: Support & Troubleshooting
Topic: Restoring outlook 2007 files
Replies: 5
Views: 2330

Re: Restoring outlook 2007 files

Hi,

No, you don't need to tell the restore location. Backup4all will detect that.

If you try to restore the files (just for test) to another location, does it work?

Can you send me the restore log after you try to restore to the original location?