Search found 1578 matches

by Adrian (Softland)
Thu Jan 24, 2013 12:08 pm
Forum: Support & Troubleshooting
Topic: Backup4All pro 4.8 hangs at startup
Replies: 1
Views: 1825

Re: Backup4All pro 4.8 hangs at startup

Hi,

Please close Backup4all from Task Manager and rename this folder:
C:\Users\<user name>\AppData\Roaming\Softland\Backup4all Professional 4\
by Adrian (Softland)
Thu Jan 24, 2013 9:04 am
Forum: Feedback & Wishlist
Topic: Next version
Replies: 1
Views: 3014

Re: Next version

We have a plan to release version 5 this year, though I cannot give you a specific timeframe.
by Adrian (Softland)
Mon Jan 21, 2013 9:16 am
Forum: Support & Troubleshooting
Topic: "Reconnect if already connected "option?
Replies: 1
Views: 1603

Re: "Reconnect if already connected "option?

Hi,

This option is useful if you are already connected with another user.
by Adrian (Softland)
Mon Jan 21, 2013 7:14 am
Forum: Support & Troubleshooting
Topic: FTP backup Hang
Replies: 11
Views: 4379

Re: FTP backup Hang

Hi,

I cannot tell you exactly when the new release will be made.
by Adrian (Softland)
Tue Jan 15, 2013 2:40 pm
Forum: Support & Troubleshooting
Topic: FTP backup Hang
Replies: 11
Views: 4379

Re: FTP backup Hang

Hi,

We found the problem and we will fix it.
by Adrian (Softland)
Mon Jan 14, 2013 8:41 am
Forum: Support & Troubleshooting
Topic: FTP backup Hang
Replies: 11
Views: 4379

Re: FTP backup Hang

Hi,

Can you create me a temporary account on your FTP server and send me the details by email?
I want to see what the problem is.
by Adrian (Softland)
Fri Jan 11, 2013 10:01 am
Forum: Support & Troubleshooting
Topic: Skippimg files after preparing shadow copy
Replies: 16
Views: 7770

Re: Skippimg files after preparing shadow copy

Hi, 1. Does this problem appears only when running scheduled overnight but not when manually running the backup? 2. Do you use the same user account to schedule the backup as the one used to run it manually? 3. Do yo have the same problem if you schedule the execution to be performed during the day ...
by Adrian (Softland)
Fri Jan 11, 2013 9:51 am
Forum: Support & Troubleshooting
Topic: FTP backup Hang
Replies: 11
Views: 4379

Re: FTP backup Hang

Hi,

Please send me the last backup log for that job to support[at]backup4all[dot]com
by Adrian (Softland)
Fri Jan 11, 2013 9:48 am
Forum: Support & Troubleshooting
Topic: 1rst backup
Replies: 6
Views: 2436

Re: 1rst backup

Hi,

You can do that if you use the mirror backup type and you respect the exact folder structure. Make sure the "Use local catalogs" option from Backup Properties->Advanced page is unchecked.
by Adrian (Softland)
Fri Jan 11, 2013 8:09 am
Forum: Support & Troubleshooting
Topic: multiple profiles / 1 unique BKC
Replies: 1
Views: 1767

Re: multiple profiles / 1 unique BKC

Hi,

No, you cannot do that.