Search found 1495 matches

by Support
Mon Sep 24, 2012 6:19 am
Forum: Support & Troubleshooting
Topic: Update the cataloge
Replies: 3
Views: 2203

Re: Update the cataloge

Hi,

That is not possible. In order to ensure the backup consistency, we cannot consider any file in destination as being healthy (not corrupted, or invalid), so the files must be copied in destination by Backup4all.
by Support
Fri Sep 14, 2012 11:08 am
Forum: Support & Troubleshooting
Topic: Mirror backup to swapable hard disks
Replies: 1
Views: 1543

Re: Mirror backup to swapable hard disks

Hi,

In Backup Properties->Advanced, uncheck the "Use local catalogs" option.

Read this article about how the rotation scheme works: http://www.backup4all.com/kb/how-to-bac ... e-259.html
by Support
Mon Sep 10, 2012 6:28 am
Forum: Support & Troubleshooting
Topic: could not back up open/in use quickbooks files!
Replies: 3
Views: 2582

Re: could not back up open/in use quickbooks files!

Hi,

Please send me the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com
by Support
Mon Sep 03, 2012 8:16 am
Forum: Support & Troubleshooting
Topic: Catalogue Rebuild
Replies: 1
Views: 1629

Re: Catalogue Rebuild

Hi,

The backup catalog is stored in two places: in the local catalog folder and in destination, near the zip.
The catalog cannot be recreated from the zip file, but being stored in destination near zip should be fine as they will be in the same place.
by Support
Mon Sep 03, 2012 8:13 am
Forum: Support & Troubleshooting
Topic: How to merge backups?
Replies: 5
Views: 2110

Re: How to merge backups?

Hi,

We have a Wishlist on our internal system. That is where I posted it.
You can create a post in the Wishlist section of the forum, if you want.
by Support
Thu Aug 30, 2012 2:15 pm
Forum: Support & Troubleshooting
Topic: merge bkps
Replies: 1
Views: 1715

Re: merge bkps

Hi,

You cannot do the backups as you described.
The full backup cannot be merged with another incremental. There would be a complete mess.
The Incremental backups are based on the Full backup.
by Support
Thu Aug 30, 2012 12:28 pm
Forum: Support & Troubleshooting
Topic: How to merge backups?
Replies: 5
Views: 2110

Re: How to merge backups?

Hi,

That is not possible.
I will put your request on the Wishlist.
by Support
Tue Aug 28, 2012 2:15 pm
Forum: Support & Troubleshooting
Topic: Exclude empty folders
Replies: 3
Views: 1875

Re: Exclude empty folders

Hi,

I already put it in the Wishlist.
by Support
Tue Aug 28, 2012 1:30 pm
Forum: Support & Troubleshooting
Topic: Exclude empty folders
Replies: 3
Views: 1875

Re: Exclude empty folders

Hi,

You cannot avoid backing up empty folders in this case.
by Support
Tue Aug 28, 2012 1:09 pm
Forum: Support & Troubleshooting
Topic: How to merge backups?
Replies: 5
Views: 2110

Re: How to merge backups?

Hi, The full backup type will make a new backup with all backup sources existing at that moment. It does not merge with older backups. If you want to keep existing versions from the previous incremental backups, you should continue creating incrementals but limit the number of stored backups to 3 an...