Search found 1548 matches

by Adrian (Softland)
Thu Dec 20, 2012 11:03 am
Forum: Support & Troubleshooting
Topic: Skippimg files after preparing shadow copy
Replies: 16
Views: 7617

Re: Skippimg files after preparing shadow copy

Hi,

Please open the Event Viewer from Windows. Do you see any errors/warnings regarding VSS during the backup time?
It seems there is a problem with the Volume Shadow Copy on your computer.
by Adrian (Softland)
Tue Dec 18, 2012 11:42 am
Forum: Support & Troubleshooting
Topic: Backup4All Pro stuck
Replies: 3
Views: 1880

Re: Backup4All Pro stuck

Hi,

Please send me the screenshot and the backup log file to support[at]backup4all[dot]com
by Adrian (Softland)
Thu Dec 13, 2012 12:23 pm
Forum: Support & Troubleshooting
Topic: Skippimg files after preparing shadow copy
Replies: 16
Views: 7617

Re: Skippimg files after preparing shadow copy

Hi,

Is that the only file with problems lately?
If the VSS is working fine and all conditions to back up open files are met, it is interesting to know what application uses that file and if there is any special restriction regarding that file type.
by Adrian (Softland)
Thu Dec 13, 2012 10:36 am
Forum: Support & Troubleshooting
Topic: Skippimg files after preparing shadow copy
Replies: 16
Views: 7617

Re: Skippimg files after preparing shadow copy

Hi,

Yes, it is if that is working properly.
by Adrian (Softland)
Tue Dec 11, 2012 8:59 am
Forum: Support & Troubleshooting
Topic: Skippimg files after preparing shadow copy
Replies: 16
Views: 7617

Re: Skippimg files after preparing shadow copy

Hi,

Is there any application using that file over the night?
by Adrian (Softland)
Mon Dec 10, 2012 11:48 am
Forum: Support & Troubleshooting
Topic: Skippimg files after preparing shadow copy
Replies: 16
Views: 7617

Re: Skippimg files after preparing shadow copy

Hi,

Can you manually copy this file? C:\Ameol2\Data\3w1005.TXT
by Adrian (Softland)
Mon Dec 03, 2012 9:17 am
Forum: Support & Troubleshooting
Topic: Deleting files in mirror backup
Replies: 1
Views: 1840

Re: Deleting files in mirror backup

Hi,

Please send me the last backup log to support[at]backup4all[dot]com.
To find it, go to View->Job Logs->Last backup log.
by Adrian (Softland)
Mon Dec 03, 2012 9:07 am
Forum: Support & Troubleshooting
Topic: Backing Up ProgramData
Replies: 1
Views: 1679

Re: Backing Up ProgramData

Hi,

Is this a new backup job or an existing one?
Please note you cannot add files/folders to a backup job created using plugins.
Also please note you press "Add folder" button when you want to add folders, not the "Add files" one.

Do you still have the problem?
by Adrian (Softland)
Mon Dec 03, 2012 9:04 am
Forum: Support & Troubleshooting
Topic: Clean job not working
Replies: 1
Views: 1611

Re: Clean job not working

Hi,

In Backup Properties, how is the destination device recognized?
by Adrian (Softland)
Thu Nov 29, 2012 5:53 am
Forum: Support & Troubleshooting
Topic: Backup aborted
Replies: 1
Views: 1826

Re: Backup aborted

Hi,

Please download the latest version of Backup4all 4.8.286 from our website. It includes many bug fixes since the version you have now.
Let us know if you still have the problem after using the new version.