Search found 1503 matches

by Support
Mon Nov 12, 2012 4:14 am
Forum: Support & Troubleshooting
Topic: Problem with B4A and Windows 8
Replies: 21
Views: 7800

Re: Problem with B4A and Windows 8

Hi,

Please make sure there isn't another application blocking Backup4all. That was the problem in the previous case.
Close as many applications you can and try again to run Backup4all.
by Support
Fri Nov 09, 2012 4:53 am
Forum: Support & Troubleshooting
Topic: Translate Backup4all ?
Replies: 2
Views: 1725

Re: Translate Backup4all ?

Hi,

We responded to your email.
by Support
Fri Nov 09, 2012 3:59 am
Forum: Support & Troubleshooting
Topic: Adding license to Backup4all Professional (MC) v4
Replies: 1
Views: 1811

Re: Adding license to Backup4all Professional (MC) v4

Hi,

The new licenses will have a different key.
by Support
Wed Nov 07, 2012 9:18 am
Forum: Support & Troubleshooting
Topic: Support for detection of moved source files
Replies: 3
Views: 3169

Re: Support for detection of moved source files

Hi,

Backup4all does not detect the files you move, they are considered new files.

Backup4all is not synch application, but a backup one.
by Support
Tue Nov 06, 2012 7:46 am
Forum: Support & Troubleshooting
Topic: Search/find in backups and add sources with drag-drop feature
Replies: 8
Views: 2564

Re: Search/find in backups and add sources with drag-drop feature

Hi,

1. We will think about your suggestion.

2. Do you have UAC activated?
Can you add files from another application started using Admin permissions as Total Commander?
by Support
Mon Nov 05, 2012 9:04 am
Forum: Support & Troubleshooting
Topic: Search/find in backups and add sources with drag-drop feature
Replies: 8
Views: 2564

Re: Search/find in backups and add sources with drag-drop feature

Hi,

1. The find file works when you type the file/folder name in Explore View. Typing the name of a file will automatically select that file/folder.
2. Drag and drop works in Backup Properties->Sources page. If you still have problems, please open Backup4all as admin.
by Support
Mon Nov 05, 2012 8:01 am
Forum: Support & Troubleshooting
Topic: Blu ray in drive " " is not ready
Replies: 3
Views: 1698

Re: Blu ray in drive " " is not ready

Hi,

I'm glad you are fine and the backup problem is now solved.
by Support
Tue Oct 30, 2012 3:06 am
Forum: Support & Troubleshooting
Topic: Problem with B4A and Windows 8
Replies: 21
Views: 7800

Re: Problem with B4A and Windows 8

Hi,

Can you give me access to your computer using TeamViewer?
Please send me an email to support[at]backup4all[dot]com to discuss when I can connect.
by Support
Mon Oct 29, 2012 7:02 am
Forum: Support & Troubleshooting
Topic: Problem with B4A and Windows 8
Replies: 21
Views: 7800

Re: Problem with B4A and Windows 8

Hi,

Backup4all works fine under Windows 8 bot 32-bit and 64-bit OS.

1. Do you have the same problem if you uninstall and reinstall Backup4all?
2. What version of Windows did you upgrade to Windows 8? or it was a complete new installation?
by Support
Mon Oct 29, 2012 6:54 am
Forum: Support & Troubleshooting
Topic: Blu ray in drive " " is not ready
Replies: 3
Views: 1698

Re: Blu ray in drive " " is not ready

Hi,

Please open Backup4all, go to Tools->Options->CD, DVD or Blu-ray.
Select the SPTD burning engine, restart the computer and try again, do you have the same problem?