Search found 1496 matches

by Support
Mon Jan 21, 2013 9:16 am
Forum: Support & Troubleshooting
Topic: "Reconnect if already connected "option?
Replies: 1
Views: 1413

Re: "Reconnect if already connected "option?

Hi,

This option is useful if you are already connected with another user.
by Support
Mon Jan 21, 2013 7:14 am
Forum: Support & Troubleshooting
Topic: FTP backup Hang
Replies: 11
Views: 3687

Re: FTP backup Hang

Hi,

I cannot tell you exactly when the new release will be made.
by Support
Tue Jan 15, 2013 2:40 pm
Forum: Support & Troubleshooting
Topic: FTP backup Hang
Replies: 11
Views: 3687

Re: FTP backup Hang

Hi,

We found the problem and we will fix it.
by Support
Mon Jan 14, 2013 8:41 am
Forum: Support & Troubleshooting
Topic: FTP backup Hang
Replies: 11
Views: 3687

Re: FTP backup Hang

Hi,

Can you create me a temporary account on your FTP server and send me the details by email?
I want to see what the problem is.
by Support
Fri Jan 11, 2013 10:01 am
Forum: Support & Troubleshooting
Topic: Skippimg files after preparing shadow copy
Replies: 16
Views: 6951

Re: Skippimg files after preparing shadow copy

Hi, 1. Does this problem appears only when running scheduled overnight but not when manually running the backup? 2. Do you use the same user account to schedule the backup as the one used to run it manually? 3. Do yo have the same problem if you schedule the execution to be performed during the day ...
by Support
Fri Jan 11, 2013 9:51 am
Forum: Support & Troubleshooting
Topic: FTP backup Hang
Replies: 11
Views: 3687

Re: FTP backup Hang

Hi,

Please send me the last backup log for that job to support[at]backup4all[dot]com
by Support
Fri Jan 11, 2013 9:48 am
Forum: Support & Troubleshooting
Topic: 1rst backup
Replies: 6
Views: 2117

Re: 1rst backup

Hi,

You can do that if you use the mirror backup type and you respect the exact folder structure. Make sure the "Use local catalogs" option from Backup Properties->Advanced page is unchecked.
by Support
Fri Jan 11, 2013 8:09 am
Forum: Support & Troubleshooting
Topic: multiple profiles / 1 unique BKC
Replies: 1
Views: 1526

Re: multiple profiles / 1 unique BKC

Hi,

No, you cannot do that.
by Support
Thu Jan 10, 2013 1:45 pm
Forum: Support & Troubleshooting
Topic: rename job / bkc
Replies: 5
Views: 2170

Re: rename job / bkc

Hi,

We found the problem and we will fix it.
by Support
Thu Jan 10, 2013 10:09 am
Forum: Support & Troubleshooting
Topic: rename job / bkc
Replies: 5
Views: 2170

Re: rename job / bkc

Hi,

Please send me the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com