Search found 1548 matches

by Adrian (Softland)
Wed Jul 03, 2013 5:55 am
Forum: Support & Troubleshooting
Topic: Backup to FTP failing
Replies: 3
Views: 1879

Re: Backup to FTP failing

Hi,

Depending on the FTP server you have, you can check the permissions in the server console, or in the same place where you created the FTP account.
by Adrian (Softland)
Tue Jul 02, 2013 5:17 am
Forum: Support & Troubleshooting
Topic: Backup to FTP failing
Replies: 3
Views: 1879

Re: Backup to FTP failing

Hi, 1. The file you are talking about is the backup catalog. It is uploaded with a temporary name in order not to overwrite the old catalog from FTP in case the upload fails. If the upload is successful, the file will be renamed to the correct name and will replace the old catalog. 2. Please make su...
by Adrian (Softland)
Tue Jun 25, 2013 12:33 pm
Forum: Support & Troubleshooting
Topic: Comparison Criteria - MD5 or SHA
Replies: 3
Views: 2314

Re: Comparison Criteria - MD5 or SHA

Hi, You cannot export a list of the modified files, but you can see them in Backup4all. Please follow these steps: 1. Open Backup4all 2. Go to Explore View (F2) 3. Above the Explore window you have 5 buttons to show/hide different files (new, unchanged, modified etc) Press Ctrl+3 to show/hide modifi...
by Adrian (Softland)
Mon Jun 17, 2013 9:28 am
Forum: Support & Troubleshooting
Topic: Location of temporary files in restore
Replies: 1
Views: 1770

Re: Location of temporary files in restore

Hi,
Changing the temporary folder location in Tools->Options should solve the problem.
In this case, please try to move some files from the C drive to G drive, restore the backup to C, move it to G and put the files backup to C.
by Adrian (Softland)
Mon Jun 10, 2013 12:35 pm
Forum: Support & Troubleshooting
Topic: backup aborted
Replies: 2
Views: 1903

Re: backup aborted

Hi,

Please make sure no other user/application is using this file Modest to NAS.bkc.
Also make sure you don't have Backup4all interface open and the "Modest to NAS" job selected while the scheduler tries to update that job.
by Adrian (Softland)
Mon Jun 10, 2013 12:33 pm
Forum: Support & Troubleshooting
Topic: Problem with B4A and Windows 8
Replies: 21
Views: 8638

Re: Problem with B4A and Windows 8

Hi, We have Backup4all here working fine with no problems under Windows 8 both 32 and 64 OS. This OS is fully supported by Backup4all and it is also listed on our website in the supported OS list. Can you tell me where you saw it missing? Some uses reported a problem with Backup4all running on Windo...
by Adrian (Softland)
Tue Jun 04, 2013 8:22 am
Forum: Support & Troubleshooting
Topic: Re-Install
Replies: 2
Views: 1810

Re: Re-Install

Hi,

Yes, you can make a backup of the Backup4all configurations. Here is an article about how to do that and how to restore the backup jobs: http://www.backup4all.com/kb/how-to-bac ... s-235.html
by Adrian (Softland)
Tue Jun 04, 2013 8:20 am
Forum: Support & Troubleshooting
Topic: "Action > Clean > Older than" date Filtering Bug
Replies: 1
Views: 1639

Re: "Action > Clean > Older than" date Filtering Bug

Hi, There is no bug in this behavior, let me explain you how it works. You have a full backup (from 05/18/2013 - which is older than 1 week). All subsequent incremental or differential backups are based on that full backup. Selecting the full backup to be deleted, will automatically select the subse...
by Adrian (Softland)
Thu May 30, 2013 8:28 am
Forum: Support & Troubleshooting
Topic: Newbie's queries on Advanced Options
Replies: 3
Views: 1949

Re: Newbie's queries on Advanced Options

Hi,

Yes, you can disable it, which means that criteria won't be considered when detecting the files to be backed up.
by Adrian (Softland)
Wed May 29, 2013 6:37 am
Forum: Support & Troubleshooting
Topic: Problem with B4A and Windows 8
Replies: 21
Views: 8638

Re: Problem with B4A and Windows 8

Hi,

In DebugView, under Capture menu, select the first 3 options and go to File->Log to file.
That should generate a bug report in the log file location you indicated above, even if the computer will restart.