Search found 1550 matches

by Adrian (Softland)
Mon Sep 23, 2019 12:23 pm
Forum: Support & Troubleshooting
Topic: Why am I still getting warnings?
Replies: 1
Views: 1292

Re: Why am I still getting warnings?

Hi,

As I can see from the screenshot you attached, the file paths are not yet excluded from the backup sources list.
Please make sure you uncheck the correct files from the "Microsoft" folder.
by Adrian (Softland)
Mon Sep 23, 2019 12:18 pm
Forum: Support & Troubleshooting
Topic: "warnings"
Replies: 1
Views: 1320

Re: "warnings"

Hi,

Please send us the last backup log for that job to support[at]backup4all[dot]com
by Adrian (Softland)
Thu Sep 19, 2019 10:40 am
Forum: Support & Troubleshooting
Topic: bkc unicode names were incorrectly displayed
Replies: 6
Views: 1757

Re: bkc unicode names were incorrectly displayed

Hi,

I was able to reproduce the problem here and we will fix it.
by Adrian (Softland)
Wed Sep 18, 2019 1:22 pm
Forum: Support & Troubleshooting
Topic: Date Sort Order
Replies: 5
Views: 3873

Re: Date Sort Order

Hi,

We hope to have it fixed in few days.
by Adrian (Softland)
Wed Sep 18, 2019 11:46 am
Forum: Support & Troubleshooting
Topic: bkc unicode names were incorrectly displayed
Replies: 6
Views: 1757

Re: bkc unicode names were incorrectly displayed

Hi,

In PIC5 and PIC6, the files have different icons, do you use the same way to see their names?
Please send us the exact file names (in text - to copy/paste it) for those 2 files, so we can test them here.
by Adrian (Softland)
Mon Sep 16, 2019 1:28 pm
Forum: Support & Troubleshooting
Topic: bkc unicode names were incorrectly displayed
Replies: 6
Views: 1757

Re: bkc unicode names were incorrectly displayed

Hi,

As I can see, the file names are displayed incorrectly while you are looking in Google Drive destination. What application/browser do you use? Please try to restore the files from Google Drive using Backup4all and let us know if they still have incorrect names.
by Adrian (Softland)
Mon Sep 16, 2019 12:36 pm
Forum: Support & Troubleshooting
Topic: Image Backup
Replies: 2
Views: 1384

Re: Image Backup

Hi, Backup4All was not designed for system backup, so you won't be able to restore the operating system. You should use Backup4all for data files backup only. We do not recommend to use Backup4all in order to backup system files / installed software. We encourage users to use it only for their own w...
by Adrian (Softland)
Fri Aug 30, 2019 10:50 am
Forum: Support & Troubleshooting
Topic: Incremental Backup Not Adding New Files
Replies: 4
Views: 1838

Re: Incremental Backup Not Adding New Files

Hi,

Please uncheck the "Smart file scanning mode" option from Backup Properties->Advanced page.
See if you still have the problem.
by Adrian (Softland)
Tue Aug 27, 2019 12:49 pm
Forum: Support & Troubleshooting
Topic: Creating block list for mirror backup
Replies: 2
Views: 1466

Re: Creating block list for mirror backup

Hi,

Please send us to support[at]backup4all[dot]com:
- the last backup log (right click on backup job and go to Job Logs->Last backup log)
- a screenshot with the Backup4all window (to see the "creating block list" status)
by Adrian (Softland)
Mon Aug 19, 2019 8:12 am
Forum: Support & Troubleshooting
Topic: Restore Query
Replies: 1
Views: 1366

Re: Restore Query

Hi,

No files are deleted/removed during the restore.
If the same file name already exists in the restore location, you will be asked if you want to overwrite the existing file with the restored one.