Search found 1496 matches

by Support
Tue Aug 13, 2013 10:38 am
Forum: Support & Troubleshooting
Topic: All the files and folders have been skipped. Nothing to backup.
Replies: 1
Views: 1864

Re: All the files and folders have been skipped. Nothing to backup.

Hi,

Please send me the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com, in order to see what the problem is.
by Support
Mon Aug 12, 2013 7:19 am
Forum: Support & Troubleshooting
Topic: Pro version forces zip file?
Replies: 1
Views: 1292

Re: Pro version forces zip file?

Hi,

Please use the Mirror backup type if you want to create non-zipped backups.
To change the backup type, open Backup Properties->Type page and select Mirror.
Press Save and run again the backup.
by Support
Tue Aug 06, 2013 8:32 am
Forum: Support & Troubleshooting
Topic: Backup4all backup speed from external disk to NAS HD
Replies: 4
Views: 2656

Re: Backup4all backup speed from external disk to NAS HD

Hi,

Please note the backup jobs are independent. The first execution of an incremental backup job will be a full, after that incremental backups will be performed. You should continue only with the Incremental job.

The log file you sent me is not complete, do you have a complete backup job?
by Support
Tue Aug 06, 2013 8:26 am
Forum: Support & Troubleshooting
Topic: Skipping file... The operation completed successfully
Replies: 6
Views: 3566

Re: Skipping file... The operation completed successfully

Hi,

Does the above file exists on your computer?
by Support
Fri Aug 02, 2013 10:28 am
Forum: Support & Troubleshooting
Topic: Is there a way to pause backup jobs when I am using PC?
Replies: 3
Views: 2268

Re: Is there a way to pause backup jobs when I am using PC?

Hi,

In Backup4all there is the pause button and you can press it to pause the backup.
by Support
Fri Aug 02, 2013 10:27 am
Forum: Support & Troubleshooting
Topic: Skipping file... The operation completed successfully
Replies: 6
Views: 3566

Re: Skipping file... The operation completed successfully

Hi,

The operation is successful for the files backed up. The other files, which were skipped, are not in backup. You get a notification about the skipped files in case you want them backed up and you should make sure there is no problem for the backup application to access those files.
by Support
Wed Jul 31, 2013 12:57 pm
Forum: Support & Troubleshooting
Topic: Backup4all backup speed from external disk to NAS HD
Replies: 4
Views: 2656

Re: Backup4all backup speed from external disk to NAS HD

Hi,

The trial version has no limitations in functionality, only the 30 days time limitation.
Please send me the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com to see what the problem was.
by Support
Fri Jul 26, 2013 11:42 am
Forum: Support & Troubleshooting
Topic: Full backup shows type as Incremental in log
Replies: 8
Views: 2409

Re: Full backup shows type as Incremental in log

Hi,

I asked you to send me an email, not to attach the files to this thread.
Please send the files by email to support[at]backup4all[dot]com
by Support
Thu Jul 25, 2013 7:06 am
Forum: Support & Troubleshooting
Topic: Can I backup to a USB memory card?
Replies: 1
Views: 1391

Re: Can I backup to a USB memory card?

Hi,

Backup4all does not create bootable backups of the OS. Please note Backup4all was not designed for system backup, but for data files backups only.