Search found 1503 matches

by Support
Wed Sep 18, 2013 8:39 am
Forum: Support & Troubleshooting
Topic: Full backup shows type as Incremental in log
Replies: 8
Views: 2466

Re: Full backup shows type as Incremental in log

Hi,

In the backup log, the default backup type selected in Backup Properties->Type is listed, no matter if another backup type was forced to be executed.
by Support
Fri Sep 13, 2013 12:29 pm
Forum: Support & Troubleshooting
Topic: Scheduled Tasks
Replies: 2
Views: 1702

Re: Scheduled Tasks

Hi, In Backup4all there are 2 scheduler types: 1. The Windows Scheduler - it requires a password and will run no matter if the user is logged on or not. 2. The built-in scheduler - it does not require a password and will run only if an user is logged on. In your case, it seems the scheduled task ran...
by Support
Thu Sep 12, 2013 2:14 pm
Forum: Support & Troubleshooting
Topic: How to Exclude Registry files
Replies: 1
Views: 1514

Re: How to Exclude Registry files

Hi,

In Backup Properties->Filters, you can create a filter rule to exclude different file types.
Here is an article that can help you set up the filter: http://www.backup4all.com/kb/how-to-fil ... p-899.html

If you have any other questions, please contact us.
by Support
Thu Sep 12, 2013 2:11 pm
Forum: Support & Troubleshooting
Topic: Still Being Actively Developed?
Replies: 1
Views: 1470

Re: Still Being Actively Developed?

Hi,

There were multiple Backup4all updates in the last year.
At this moment we are working on version 5 of Backup4all. I cannot tell you when it will be ready for release.
by Support
Tue Sep 03, 2013 1:59 pm
Forum: Support & Troubleshooting
Topic: Unable to backup open file
Replies: 1
Views: 1932

Re: Unable to backup open file

Hi, Backing up open files has the following limitations: It works - only on Windows XP or newer - only for users with administrator access rights to copy open files - only on local hard drives - only on NTFS formatted partitions - only if the VSS (Volume Shadow Service) is running and it is properly...
by Support
Wed Aug 21, 2013 2:14 pm
Forum: Support & Troubleshooting
Topic: Skipping file... The operation completed successfully
Replies: 6
Views: 3618

Re: Skipping file... The operation completed successfully

Hi, Yes, normally there is a message about the skipping reason. I wanted to know if this is a different reason or the file is missing. When you have such a problem again, you can look in the morning to see if that file exists. The files located in temporary folder are usually deleted by the applicat...
by Support
Tue Aug 20, 2013 10:26 am
Forum: Support & Troubleshooting
Topic: I have error "could not copy"
Replies: 2
Views: 1571

Re: I have error "could not copy"

Hi,

Can you please send me the entire log for this job to support[at]backup4all[dot]com ?
To find the log, go to View->Job Logs->Last backup log.
by Support
Tue Aug 13, 2013 10:38 am
Forum: Support & Troubleshooting
Topic: All the files and folders have been skipped. Nothing to backup.
Replies: 1
Views: 1900

Re: All the files and folders have been skipped. Nothing to backup.

Hi,

Please send me the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com, in order to see what the problem is.
by Support
Mon Aug 12, 2013 7:19 am
Forum: Support & Troubleshooting
Topic: Pro version forces zip file?
Replies: 1
Views: 1323

Re: Pro version forces zip file?

Hi,

Please use the Mirror backup type if you want to create non-zipped backups.
To change the backup type, open Backup Properties->Type page and select Mirror.
Press Save and run again the backup.
by Support
Tue Aug 06, 2013 8:32 am
Forum: Support & Troubleshooting
Topic: Backup4all backup speed from external disk to NAS HD
Replies: 4
Views: 2705

Re: Backup4all backup speed from external disk to NAS HD

Hi,

Please note the backup jobs are independent. The first execution of an incremental backup job will be a full, after that incremental backups will be performed. You should continue only with the Incremental job.

The log file you sent me is not complete, do you have a complete backup job?