Search found 1495 matches

by Support
Wed Sep 18, 2013 8:51 am
Forum: Support & Troubleshooting
Topic: Backup failure due to PC overheating and shutting down
Replies: 3
Views: 1541

Re: Backup failure due to PC overheating and shutting down

Hi,

You have to run again that backup. As long as it did not finish, the backup catalog was not saved and no information about that backup was saved.
by Support
Wed Sep 18, 2013 8:41 am
Forum: Support & Troubleshooting
Topic: Padlock icons after restore.
Replies: 9
Views: 2121

Re: Padlock icons after restore.

Hi,

Please compare the restored files attributes with the source files attributes. What is different?
by Support
Wed Sep 18, 2013 8:39 am
Forum: Support & Troubleshooting
Topic: Full backup shows type as Incremental in log
Replies: 8
Views: 2390

Re: Full backup shows type as Incremental in log

Hi,

In the backup log, the default backup type selected in Backup Properties->Type is listed, no matter if another backup type was forced to be executed.
by Support
Fri Sep 13, 2013 12:29 pm
Forum: Support & Troubleshooting
Topic: Scheduled Tasks
Replies: 2
Views: 1650

Re: Scheduled Tasks

Hi, In Backup4all there are 2 scheduler types: 1. The Windows Scheduler - it requires a password and will run no matter if the user is logged on or not. 2. The built-in scheduler - it does not require a password and will run only if an user is logged on. In your case, it seems the scheduled task ran...
by Support
Thu Sep 12, 2013 2:14 pm
Forum: Support & Troubleshooting
Topic: How to Exclude Registry files
Replies: 1
Views: 1475

Re: How to Exclude Registry files

Hi,

In Backup Properties->Filters, you can create a filter rule to exclude different file types.
Here is an article that can help you set up the filter: http://www.backup4all.com/kb/how-to-fil ... p-899.html

If you have any other questions, please contact us.
by Support
Thu Sep 12, 2013 2:11 pm
Forum: Support & Troubleshooting
Topic: Still Being Actively Developed?
Replies: 1
Views: 1424

Re: Still Being Actively Developed?

Hi,

There were multiple Backup4all updates in the last year.
At this moment we are working on version 5 of Backup4all. I cannot tell you when it will be ready for release.
by Support
Tue Sep 03, 2013 1:59 pm
Forum: Support & Troubleshooting
Topic: Unable to backup open file
Replies: 1
Views: 1903

Re: Unable to backup open file

Hi, Backing up open files has the following limitations: It works - only on Windows XP or newer - only for users with administrator access rights to copy open files - only on local hard drives - only on NTFS formatted partitions - only if the VSS (Volume Shadow Service) is running and it is properly...
by Support
Wed Aug 21, 2013 2:14 pm
Forum: Support & Troubleshooting
Topic: Skipping file... The operation completed successfully
Replies: 6
Views: 3558

Re: Skipping file... The operation completed successfully

Hi, Yes, normally there is a message about the skipping reason. I wanted to know if this is a different reason or the file is missing. When you have such a problem again, you can look in the morning to see if that file exists. The files located in temporary folder are usually deleted by the applicat...
by Support
Tue Aug 20, 2013 10:26 am
Forum: Support & Troubleshooting
Topic: I have error "could not copy"
Replies: 2
Views: 1530

Re: I have error "could not copy"

Hi,

Can you please send me the entire log for this job to support[at]backup4all[dot]com ?
To find the log, go to View->Job Logs->Last backup log.
by Support
Tue Aug 13, 2013 10:38 am
Forum: Support & Troubleshooting
Topic: All the files and folders have been skipped. Nothing to backup.
Replies: 1
Views: 1852

Re: All the files and folders have been skipped. Nothing to backup.

Hi,

Please send me the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com, in order to see what the problem is.