Search found 1503 matches

by Support
Wed Oct 02, 2013 2:15 pm
Forum: Support & Troubleshooting
Topic: Padlock icons after restore.
Replies: 9
Views: 2190

Re: Padlock icons after restore.

Hi,

That is correct. It seems there is something else causing the problem.
by Support
Mon Sep 30, 2013 12:38 pm
Forum: Support & Troubleshooting
Topic: Backing up mapped drives to a USB drive failing
Replies: 1
Views: 1527

Re: Backing up mapped drives to a USB drive failing

Hi,

It could be that the mapped network drives were unmapped during the night. Please try using the UNC paths for the network drives.
by Support
Mon Sep 30, 2013 12:37 pm
Forum: Support & Troubleshooting
Topic: Padlock icons after restore.
Replies: 9
Views: 2190

Re: Padlock icons after restore.

Hi,

No, it doesn't make such changes. If the same file name exists, it will be overwritten (if possible, after asking the user), otherwise that file will be skipped.
by Support
Thu Sep 26, 2013 9:35 am
Forum: Support & Troubleshooting
Topic: Get thousands of "not found in backup, skipped." in daily log.
Replies: 1
Views: 1896

Re: Get thousands of "not found in backup, skipped." in daily log.

Hi,

The backup process was finished with no errors, but the test after backup found some problems.
I will ask you to run an independent test for that job in order to see if the problem really exists.
Press the Test (F9) button and run a test for that job.

Let us know the results.
by Support
Thu Sep 26, 2013 9:29 am
Forum: Support & Troubleshooting
Topic: Padlock icons after restore.
Replies: 9
Views: 2190

Re: Padlock icons after restore.

Hi,

I cannot reproduce the problem here.
by Support
Mon Sep 23, 2013 9:21 am
Forum: Support & Troubleshooting
Topic: Warning: Premature end of file reached
Replies: 3
Views: 3354

Re: Warning: Premature end of file reached

Hi,

That problem appears on large backups, on large archive files created in temp.
Usually, the problem is the RAM memory.

When such a problem appears, please run a manual test by pressing the Test button to see it the problem really exists.
by Support
Fri Sep 20, 2013 8:30 am
Forum: Support & Troubleshooting
Topic: Padlock icons after restore.
Replies: 9
Views: 2190

Re: Padlock icons after restore.

Hi,

Do you have the same problem if you restore the files to another location?
by Support
Fri Sep 20, 2013 6:43 am
Forum: Feedback & Wishlist
Topic: Default backup type shows up in log
Replies: 1
Views: 16744

Re: Default backup type shows up in log

Hi,

Yes, we will change that.
by Support
Wed Sep 18, 2013 8:51 am
Forum: Support & Troubleshooting
Topic: Backup failure due to PC overheating and shutting down
Replies: 3
Views: 1588

Re: Backup failure due to PC overheating and shutting down

Hi,

You have to run again that backup. As long as it did not finish, the backup catalog was not saved and no information about that backup was saved.
by Support
Wed Sep 18, 2013 8:41 am
Forum: Support & Troubleshooting
Topic: Padlock icons after restore.
Replies: 9
Views: 2190

Re: Padlock icons after restore.

Hi,

Please compare the restored files attributes with the source files attributes. What is different?