Search found 1495 matches

by Support
Fri Nov 08, 2013 1:41 pm
Forum: Support & Troubleshooting
Topic: B4aCmd.exe begins running without notice
Replies: 7
Views: 3973

Re: B4aCmd.exe begins running without notice

Hi,

A file does not start by itself randomly, it has to be something starting it.
by Support
Wed Nov 06, 2013 11:34 am
Forum: Support & Troubleshooting
Topic: B4aCmd.exe begins running without notice
Replies: 7
Views: 3973

Re: B4aCmd.exe begins running without notice

Hi,

Please open Control Panel->Task Scheduler and see all tasks created by Backup4all. Delete the ones you don't need.
You can also check the "C:\Windows\Tasks" to see if there are some other tasks.
by Support
Thu Oct 31, 2013 11:27 am
Forum: Support & Troubleshooting
Topic: backing up secured folders
Replies: 3
Views: 1744

Re: backing up secured folders

Hi,

Yes, that is correct.
Please make sure those folders were not configured different in order to deny permissions for the backup operator members.
by Support
Wed Oct 30, 2013 2:42 pm
Forum: Support & Troubleshooting
Topic: backing up secured folders
Replies: 3
Views: 1744

Re: backing up secured folders

Hi,

Backup4all can back up only the files/folders it can access. You should run the backup under a local user with access permissions for those folders.
by Support
Thu Oct 24, 2013 9:19 am
Forum: Support & Troubleshooting
Topic: Mirror on Blu-ray - file names corrupted
Replies: 1
Views: 1604

Re: Mirror on Blu-ray - file names corrupted

Hi,

Please send me the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com
Also please send me the .bkc backup catalog file for that job from the backup destination.
by Support
Thu Oct 24, 2013 9:16 am
Forum: Support & Troubleshooting
Topic: user account control permission problem
Replies: 1
Views: 1374

Re: user account control permission problem

Hi,

In order to avoid the UAC popup, you will have to disable the UAC on that computer.
by Support
Mon Oct 14, 2013 3:35 pm
Forum: Support & Troubleshooting
Topic: Restore one file only - no folders
Replies: 1
Views: 2366

Re: Restore one file only - no folders

Hi,

How you told Backup4all to restore a single file? That seems to be the problem.

In order to restore a single file, please open Backup4all, go to Explore View, right click the file you want to restore and select Restore.
by Support
Mon Oct 14, 2013 3:09 pm
Forum: Support & Troubleshooting
Topic: Change Destination Type to existing Mirror Location
Replies: 7
Views: 2156

Re: Change Destination Type to existing Mirror Location

Hi, Please follow these steps with Backup4all closed: 1. Open the .ini file and correct the following line to be: CACHE_BKC_NAME=Secure Logs.bkc 2. Save and close the .ini file. 3. Manually copy the "Secure Logs.bkc" file from the backup destination to the cache folder: C:\Users\<user name>\AppData\...
by Support
Thu Oct 10, 2013 12:09 pm
Forum: Support & Troubleshooting
Topic: Change Destination Type to existing Mirror Location
Replies: 7
Views: 2156

Re: Change Destination Type to existing Mirror Location

Hi, What is the exact name of the .bkc catalog file in destination? Please open Backup4all, go to View->Open Folder->Initialization folder. Close Backup4all and open the .ini file for that job. Are the following fields indicating the exact file name for .bkc as the one in destination? DEST_BKC_NAME=...
by Support
Wed Oct 09, 2013 1:13 pm
Forum: Support & Troubleshooting
Topic: Change Destination Type to existing Mirror Location
Replies: 7
Views: 2156

Re: Change Destination Type to existing Mirror Location

Hi,

The easiest way to solve the situation is to follow my instructions from the previous reply. Just delete the backup from Backup4all and open the .bkc catalog file for that job from the backup destination. The backup job will be recreated, no backup versions will be lost.