Search found 1496 matches

by Support
Tue Dec 17, 2013 3:45 pm
Forum: Support & Troubleshooting
Topic: Cannot activate version 5 on W2K3
Replies: 3
Views: 1872

Re: Cannot activate version 5 on W2K3

Hi,

Can you give me access to your computer using TeamViewer to assist you with the activation?
Please send me info to support[at]backup4all[dot]com
by Support
Tue Dec 03, 2013 11:48 am
Forum: Support & Troubleshooting
Topic: Backup Errors
Replies: 1
Views: 1381

Re: Backup Errors

Hi,

I need to see the entire log file. Please send it to support[at]backup4all[dot]com
by Support
Fri Nov 29, 2013 1:59 pm
Forum: Support & Troubleshooting
Topic: Error: Backup aborted. Reason: Cannot add file...to.... Zip Error: Stream Read Error.
Replies: 5
Views: 3925

Re: Error: Backup aborted. Reason: Cannot add file...to.... Zip Error: Stream Read Error.

Hi,

There are cases when you want to move a backup catalog from another computer.
To load it in Backup4all, you need to open the .bkc catalog file.
by Support
Fri Nov 29, 2013 1:58 pm
Forum: Support & Troubleshooting
Topic: Does incremental merge remove excluded files?
Replies: 1
Views: 1491

Re: Does incremental merge remove excluded files?

Hi,

That file version won't be deleted. I will be merged with the other backups.
by Support
Tue Nov 26, 2013 3:57 pm
Forum: Support & Troubleshooting
Topic: Error: Backup aborted. Reason: Cannot add file...to.... Zip Error: Stream Read Error.
Replies: 5
Views: 3925

Re: Error: Backup aborted. Reason: Cannot add file...to.... Zip Error: Stream Read Error.

Hi, Let's say you have 10 large files to be backed up. When backing up them, you want to stop the backup after 4 files were processed. Pressing the Stop button will close the catalog and stop the backup. Only 4 files were marked as backed up in the backup catalog. The other 6 files will be backed up...
by Support
Tue Nov 26, 2013 3:49 pm
Forum: Feedback & Wishlist
Topic: Program windows sizes
Replies: 20
Views: 57722

Re: Program windows sizes

Hi, The backup job can be resumed only if it paused. If you restart the computer or close Backup4all, you won't be able to resume the backup. It will start from the beginning. In such a case, you should press Stop. That will process the file(s) in progress and will close the backup catalog. The rema...
by Support
Mon Nov 25, 2013 1:04 pm
Forum: Support & Troubleshooting
Topic: Error: Backup aborted. Reason: Cannot add file...to.... Zip Error: Stream Read Error.
Replies: 5
Views: 3925

Re: Error: Backup aborted. Reason: Cannot add file...to...Zip Error: Stream Read Error. Backup aborted.

Hi,

In Backup Properties->Compression, please split the backup to get smaller files in destination.
Set the split size at 4 GB and run again the backup.
Do you still have the problem?
by Support
Mon Nov 25, 2013 12:56 pm
Forum: Support & Troubleshooting
Topic: stream read error
Replies: 3
Views: 6770

Re: stream read error

Hi,

That is not a problem from Backup4all. Please give us more details about your problem.
Send us an email with the last backup log to support[at]backup4all[dot]com
by Support
Mon Nov 25, 2013 12:54 pm
Forum: Support & Troubleshooting
Topic: Zip error: Not enough room to write archive - The specified network name is no longer available
Replies: 1
Views: 3145

Re: Zip error: Not enough room to write archive - The specified network name is no longer available

Hi,

Please open Backup Properties->Compression.
Select the "Always use temporary folder to create zip files" option.
Press Save and run again the backup.
Do you still have the problem?
by Support
Mon Nov 25, 2013 12:38 pm
Forum: Support & Troubleshooting
Topic: [URGENT] Help needed - FTP Backup
Replies: 1
Views: 1531

Re: [URGENT] Help needed - FTP Backup

Hi, 1. You can disable the shadow copy for that backup job from Backup Properties->Advanced, by unselecting the "Backup open files" option. 2. You can use the Mirror backup type. This type creates in destination an exact copy of the source files without zipping them. After that only new and modified...