Search found 1563 matches

by Adrian (Softland)
Wed Apr 16, 2014 9:14 am
Forum: Support & Troubleshooting
Topic: B4A 5.0 is just backuping the folders
Replies: 3
Views: 2127

Re: B4A 5.0 is just backuping the folders

Hi,

I see no logs attached, please send it by email to support[at]backup4all[dot]com
by Adrian (Softland)
Wed Apr 16, 2014 9:08 am
Forum: Support & Troubleshooting
Topic: Which Backup Option Do I Use To Do This...
Replies: 1
Views: 1471

Re: Which Backup Option Do I Use To Do This...

Hi,

As we responded you by email, please send us the log files and the catalog for that job.
by Adrian (Softland)
Tue Apr 15, 2014 12:05 pm
Forum: Support & Troubleshooting
Topic: FTP backups max 2GB
Replies: 1
Views: 1749

Re: FTP backups max 2GB

Hi,

Yes, you can do that if your FTP server supports that.
Please open Backup Properties->FTP server->Edit configuration
Set the maximum file size to a large value, for example: 999 GB.
Press Save and run the backup.
by Adrian (Softland)
Tue Apr 15, 2014 12:04 pm
Forum: Support & Troubleshooting
Topic: Conflicted copy catalog?
Replies: 1
Views: 1719

Re: Conflicted copy catalog?

Hi,

It seems for some reason, the .bkc catalog file from the backup destination could not be loaded and a new catalog was created. The older catalog is the one without (1), you can see the modification date of the files. Only the new catalog will be used from now on. You can remove the old catalog.
by Adrian (Softland)
Tue Apr 15, 2014 11:57 am
Forum: Support & Troubleshooting
Topic: Testing Amazon S3 - Winsock error
Replies: 11
Views: 5398

Re: Testing Amazon S3 - Winsock error

Hi,

Did you tried with build 414?
by Adrian (Softland)
Wed Apr 09, 2014 12:38 pm
Forum: Support & Troubleshooting
Topic: Show warning and error messages when scheduled:
Replies: 7
Views: 3038

Re: Show warning and error messages when scheduled:

Hi,

Can you give me access to your computer using TeamViewer? if yes, please send us an email to support[at]backup4all[dot]com to discuss when I can connect to see what the problem is.
by Adrian (Softland)
Fri Apr 04, 2014 1:52 pm
Forum: Support & Troubleshooting
Topic: Warning: Cannot read blocks for file ...
Replies: 6
Views: 2740

Re: Warning: Cannot read blocks for file ...

Hi,

Do you have the same problem if you disable the block backup option?
Is there any error listed in Event Viewer?

In the meantime, you should be able to successfully backup those files while Outlook is closed.
by Adrian (Softland)
Fri Apr 04, 2014 12:40 pm
Forum: Support & Troubleshooting
Topic: Backup Failing-The process cannot access the file
Replies: 4
Views: 2726

Re: Backup Failing-The process cannot access the file

Hi,

Is this the folder you put in exceptions list?
C:\Users\Admin\AppData\Roaming\Softland
by Adrian (Softland)
Fri Apr 04, 2014 12:35 pm
Forum: Support & Troubleshooting
Topic: Upload to Azure is very slow
Replies: 1
Views: 2338

Re: Upload to Azure is very slow

Hi,

We made some major improvements to Amazon and Azure backups. The fix will be included in the next release, which will be available next week.