Search found 1503 matches

by Support
Wed Jan 29, 2014 3:24 pm
Forum: Support & Troubleshooting
Topic: Show warning and error messages when scheduled:
Replies: 7
Views: 2733

Re: Show warning and error messages when scheduled:

Hi,

I confirm that we were able to reproduce the problem here and we will fix it.
by Support
Wed Jan 29, 2014 2:30 pm
Forum: Support & Troubleshooting
Topic: How to use Backup4All to move mail to new PC
Replies: 10
Views: 3866

Re: How to use Backup4All to move mail to new PC

Hi,

Can you send me the restore log to support[at]backup4all[dot]com ?
by Support
Wed Jan 29, 2014 12:44 pm
Forum: Support & Troubleshooting
Topic: Was my backup successful?
Replies: 1
Views: 1678

Re: Was my backup successful?

Hi,

Please download the latest version of Backup4all 5.0.336.
Run a manual test for that backup by pressing the Test (F9) button.
If the error appears again in the test, you will have to run again the backup.
by Support
Wed Jan 29, 2014 12:40 pm
Forum: Support & Troubleshooting
Topic: Show warning and error messages when scheduled:
Replies: 7
Views: 2733

Re: Show warning and error messages when scheduled:

Hi,

Please open Backup Properties->Scheduler page and select "Show warnings and errors" option.
Press Save.
by Support
Wed Jan 29, 2014 12:34 pm
Forum: Support & Troubleshooting
Topic: No error message when destination full
Replies: 1
Views: 1598

Re: No error message when destination full

Hi,

Please send us the complete backup log to support[at]backup4all[dot]com
by Support
Wed Jan 29, 2014 12:32 pm
Forum: Support & Troubleshooting
Topic: Aborted restore: Not a valid zip file!
Replies: 3
Views: 1885

Re: Aborted restore: Not a valid zip file!

Hi,

Please send me the last backup log to support[at]backup4all[dot]com
by Support
Wed Jan 29, 2014 12:31 pm
Forum: Support & Troubleshooting
Topic: Password not required to read catalog?
Replies: 1
Views: 1448

Re: Password not required to read catalog?

Hi,

When trying to open the catalog on another computer and you will be asked for a password. Without it, you won't be able to see the files in catalog.
On your computer, there is no joy to hide the names as that will make the restore process difficult for you.
by Support
Wed Jan 29, 2014 12:24 pm
Forum: Support & Troubleshooting
Topic: Newbie muddled over catalogs
Replies: 1
Views: 1418

Re: Newbie muddled over catalogs

Hi,

That is correct, the "Use local catalogs" option has to be unchecked.
by Support
Wed Jan 29, 2014 12:21 pm
Forum: Support & Troubleshooting
Topic: How to use Backup4All to move mail to new PC
Replies: 10
Views: 3866

Re: How to use Backup4All to move mail to new PC

Hi,

Can you tell us what version of Outlook and Windows you have on each computer?

Please note the backup/restore for Outlook works:
- if there is the same Outlook version
- if there is the same user name
- if there is the Windows version is newer than XP
by Support
Tue Jan 21, 2014 1:13 pm
Forum: Support & Troubleshooting
Topic: aborted backup with files skipped response
Replies: 2
Views: 2118

Re: aborted backup with files skipped response

Hi,

I think there is an error in log which is not listed here.
Please send me the complete log to support[at]backup4all[dot]com