Search found 1496 matches

by Support
Tue Jan 08, 2019 12:05 pm
Forum: Feedback & Wishlist
Topic: Clone backup up job or save as a back up
Replies: 1
Views: 796

Re: Clone backup up job or save as a back up

Hi,

You can right click the backup job and select "Duplicate" in order to create a copy of the backup job. Than you can edit it as you like.
by Support
Tue Dec 18, 2018 1:34 pm
Forum: Support & Troubleshooting
Topic: Bitlocker-encrypted removable drive won't unlock
Replies: 2
Views: 1905

Re: Bitlocker-encrypted removable drive won't unlock

Hi,

Backup4all scheduler runs as a service. It does not login as you do normally.
You need to unlock the drive using a command line before the backup execution, if Bitlocker allows you to do that.
by Support
Tue Dec 11, 2018 2:09 pm
Forum: Support & Troubleshooting
Topic: Error code problem
Replies: 5
Views: 2351

Re: Error code problem

The email address is: support[at]backup4all[dot]com
Please replace [at] with "@" and [dot] with "."
by Support
Tue Dec 11, 2018 12:33 pm
Forum: Support & Troubleshooting
Topic: 50 GB/hour - configuration details
Replies: 1
Views: 1486

Re: 50 GB/hour - configuration details

Hi,

We made a new test today: a backup of 50 GB to a network location, using the Incremental backup type and zip with no compression, independent splits of 4 GB, finished in 29 minutes. The test after backup took another 11 minutes.
by Support
Mon Dec 10, 2018 12:04 pm
Forum: Support & Troubleshooting
Topic: Error code problem
Replies: 5
Views: 2351

Re: Error code problem

Hi,

Please send us the log file by email. It should accept any file extension.
If the file is too large, please put it into a zip archive.
by Support
Mon Dec 10, 2018 11:21 am
Forum: Support & Troubleshooting
Topic: CRC Test failed
Replies: 1
Views: 1510

Re: CRC Test failed

Hi,

If the test after backup returns CRC warnings, please try to run a manual test for those files (without manually replacing them with the sources), by pressing the Test (F9) button.
Let us know the results.
by Support
Fri Dec 07, 2018 1:34 pm
Forum: Support & Troubleshooting
Topic: Error code problem
Replies: 5
Views: 2351

Re: Error code problem

Hi,

We do not have a table with the error codes as they could be forwarded from different sources / drives / clouds etc.
In this case, please make sure the destination is reachable.
You can send us the complete backup log to support[at]backup4all[dot]com
by Support
Wed Dec 05, 2018 1:18 pm
Forum: Support & Troubleshooting
Topic: Restore issue - Stuck at 'Prepare files list' stage
Replies: 1
Views: 1493

Re: Restore issue - Stuck at 'Prepare files list' stage

Hi, Please right click the backup job and select Job Logs->Last restore log, does the log file exists? If yes, please send it to support[at]backup4all[dot]com. If the file does not exist, please make sure the bRestore.exe process is not blocked by the antivirus/firewall. Put it in the exceptions list.
by Support
Mon Dec 03, 2018 11:06 am
Forum: Support & Troubleshooting
Topic: combine/merge catalogs
Replies: 1
Views: 1498

Re: combine/merge catalogs

Hi,

No, you cannot do that.
by Support
Thu Nov 29, 2018 12:49 pm
Forum: Support & Troubleshooting
Topic: Support for detection of moved source files
Replies: 3
Views: 3123

Re: Support for detection of moved source files

Hi,

We added your request to our Wishlist.