Search found 1503 matches

by Support
Tue Feb 18, 2014 7:56 am
Forum: Support & Troubleshooting
Topic: Invalid Starburn.dll version
Replies: 1
Views: 1553

Re: Invalid Starburn.dll version

Hi,

We don't have such problems here.
Please send me the complete backup log to support[at]backup4all[dot]com.
by Support
Thu Feb 13, 2014 2:53 pm
Forum: Support & Troubleshooting
Topic: v5 "losing" configuration information
Replies: 1
Views: 1242

Re: v5 "losing" configuration information

Hi,

What version of Backup4all do you use?
We fixed that problem in one of the latest releases.
by Support
Thu Feb 13, 2014 2:21 pm
Forum: Support & Troubleshooting
Topic: How to use Backup4All to move mail to new PC
Replies: 10
Views: 3862

Re: How to use Backup4All to move mail to new PC

Hi,

The plugin also includes the registry keys needed for Microsoft Outlook.
For restore, you just need to install Outlook without configuring the profiles. Run the restore using Backup4all. The profiles will be recreated.
by Support
Thu Feb 13, 2014 1:53 pm
Forum: Support & Troubleshooting
Topic: Mirror to different target folder structure
Replies: 5
Views: 2711

Re: Mirror to different target folder structure

Hi,

If you want only the content of that folder to be backed up, you need to select in backup sources only that content, without the parent folder.
by Support
Thu Feb 13, 2014 8:11 am
Forum: Support & Troubleshooting
Topic: Upgrade to 5.0
Replies: 1
Views: 1649

Re: Upgrade to 5.0

Hi, Backup4all ver. 5 is a major upgrade and is a PAID upgrade. You can see the upgrade price for your version here: http://upgrade.backup4all.com Just copy-paste the registration key from Help->About Backup4all and follow the steps. You will receive a new key and you will have to uninstall version ...
by Support
Wed Feb 12, 2014 3:22 pm
Forum: Support & Troubleshooting
Topic: EXCESSIVE CPU BEING USED BY B4A Tray Notifier
Replies: 2
Views: 1798

Re: EXCESSIVE CPU BEING USED BY B4A Tray Notifier

Hi,

The tray is used for fast access.
We fixed some problems related to tray in the latest version 5.0.359.
If you want to disable tray, please go to File->Options->Startup, then uncheck the "Show tray icon".
by Support
Wed Feb 12, 2014 2:56 pm
Forum: Support & Troubleshooting
Topic: How to use Backup4All to move mail to new PC
Replies: 10
Views: 3862

Re: How to use Backup4All to move mail to new PC

Hi,

In this article you can find which files are backed up for Outlook:
http://www.backup4all.com/kb/backup-out ... 25.html#02
by Support
Tue Feb 04, 2014 2:04 pm
Forum: Support & Troubleshooting
Topic: Day Missed
Replies: 1
Views: 1183

Re: Day Missed

Hi,

Is there any user logged on when the scheduler should start?
What is different in those days?
Is there any event logged in Windows Event Viewer at the scheduled time?
by Support
Fri Jan 31, 2014 12:43 pm
Forum: Support & Troubleshooting
Topic: Limit by file version conflict
Replies: 4
Views: 2578

Re: Limit by file version conflict

Hi,

Limiting the number of file versions will automatically select the Create independent splits option.
by Support
Thu Jan 30, 2014 9:45 am
Forum: Support & Troubleshooting
Topic: Limit by file version conflict
Replies: 4
Views: 2578

Re: Limit by file version conflict

Hi,

Do you have a backup log from Backup4all 4 for that job?
If yes, please send it to us at support[at]backup4all[dot]com

To solve the problem in Backup4all 5, please open Backup Properties->Compression and change the encryption type.