Search found 1502 matches

by Support
Thu Mar 06, 2014 10:07 am
Forum: Support & Troubleshooting
Topic: V5 Shutdown
Replies: 3
Views: 1897

Re: V5 Shutdown

Hi,

You need to go in Backup Properties->Advanced.
Under after action section, select "Shut down".
Press Save.

In the current build we found there is a problem when shutting down the computer after backup. We will fix it.
by Support
Thu Mar 06, 2014 10:06 am
Forum: Support & Troubleshooting
Topic: Some v4 features apparently missing in v5
Replies: 3
Views: 31960

Re: Some v4 features apparently missing in v5

Hi,

1. The backup summary can be found in the backup log, at the beginning. There is no Summary view in version 5
2. The progress bar and status is now visible on the backup job card.
by Support
Thu Mar 06, 2014 9:54 am
Forum: Tutorials & Documentation
Topic: User Manual
Replies: 3
Views: 10594

Re: User Manual

Hi,

The new link for User Manual of Backup4all 5 is:
http://www.backup4all.com/download/pdf/ ... Manual.pdf
by Support
Tue Feb 25, 2014 12:22 pm
Forum: Support & Troubleshooting
Topic: IPC Server
Replies: 23
Views: 12391

Re: IPC Server

Hi,

That problem was not fixed yet. I can tell you the backup process continues in background even if the IPC server message appears, only the interface does not reflect the backup progress anymore.
by Support
Tue Feb 25, 2014 12:20 pm
Forum: Support & Troubleshooting
Topic: Warning: Cannot open file: The system cannot find the file specified Merge failed!
Replies: 13
Views: 5128

Re: Warning: Cannot open file: The system cannot find the file specified Merge failed!

Hi, I understand that you use a different (smaller) drive to continue the backups (different than the other where the previous versions are). If all the backups are on the same drive, that is different. I gave you the suggestion in order to keep in catalog all file versions until the backups will be...
by Support
Fri Feb 21, 2014 1:15 pm
Forum: Support & Troubleshooting
Topic: Warning: Cannot open file: The system cannot find the file specified Merge failed!
Replies: 13
Views: 5128

Re: Warning: Cannot open file: The system cannot find the file specified Merge failed!

Hi,

You need to open Backup Properties->Type and disable the limitation option. Press Save.
by Support
Fri Feb 21, 2014 12:11 pm
Forum: Support & Troubleshooting
Topic: How to use Backup4All to move mail to new PC
Replies: 10
Views: 3843

Re: How to use Backup4All to move mail to new PC

Hi,

Was the same version of Outlook?
by Support
Fri Feb 21, 2014 12:09 pm
Forum: Support & Troubleshooting
Topic: Decompression Error
Replies: 1
Views: 2244

Re: Decompression Error

Hi,

You said the backup was executed successfully with errors. That is not correct: or it was successful or it was with errors. Send me the last backup log to see what the problem is.
by Support
Fri Feb 21, 2014 12:04 pm
Forum: Support & Troubleshooting
Topic: Backup4All change the folders letter case
Replies: 15
Views: 4350

Re: Backup4All change the folders letter case

Hi,

Please note Backup4all is not case sensitive. If you have two files/folders "test" and "Test", the first processed file name will be used in both cases.
by Support
Tue Feb 18, 2014 7:56 am
Forum: Support & Troubleshooting
Topic: Invalid Starburn.dll version
Replies: 1
Views: 1544

Re: Invalid Starburn.dll version

Hi,

We don't have such problems here.
Please send me the complete backup log to support[at]backup4all[dot]com.