Search found 1496 matches

by Support
Thu Mar 06, 2014 10:27 am
Forum: Support & Troubleshooting
Topic: no ftp option
Replies: 1
Views: 1219

Re: no ftp option

Hi,

The FTP destination is not available in the Standard edition of Backup4all. You need to upgrade to Professional.
by Support
Thu Mar 06, 2014 10:22 am
Forum: Support & Troubleshooting
Topic: IPC Server
Replies: 23
Views: 12254

Re: IPC Server

Hi,

Yes, that is correct. The backup will continue and will be visible in the backup list.
At this moment we are still working to fix this problem, I cannot tell you exactly when it will be fixed.
by Support
Thu Mar 06, 2014 10:20 am
Forum: Support & Troubleshooting
Topic: Backup4All change the folders letter case
Replies: 15
Views: 4274

Re: Backup4All change the folders letter case

Hi,

In version 5 of Backup4all, this problem is fixed.
by Support
Thu Mar 06, 2014 10:16 am
Forum: Support & Troubleshooting
Topic: Warning: Cannot open file: The system cannot find the file specified Merge failed!
Replies: 13
Views: 5051

Re: Warning: Cannot open file: The system cannot find the file specified Merge failed!

Hi,

Please send us the .bkc catalog file from the backup destination to support[at]backup4all[dot]com
by Support
Thu Mar 06, 2014 10:07 am
Forum: Support & Troubleshooting
Topic: V5 Shutdown
Replies: 3
Views: 1861

Re: V5 Shutdown

Hi,

You need to go in Backup Properties->Advanced.
Under after action section, select "Shut down".
Press Save.

In the current build we found there is a problem when shutting down the computer after backup. We will fix it.
by Support
Thu Mar 06, 2014 10:06 am
Forum: Support & Troubleshooting
Topic: Some v4 features apparently missing in v5
Replies: 3
Views: 31920

Re: Some v4 features apparently missing in v5

Hi,

1. The backup summary can be found in the backup log, at the beginning. There is no Summary view in version 5
2. The progress bar and status is now visible on the backup job card.
by Support
Thu Mar 06, 2014 9:54 am
Forum: Tutorials & Documentation
Topic: User Manual
Replies: 3
Views: 10551

Re: User Manual

Hi,

The new link for User Manual of Backup4all 5 is:
http://www.backup4all.com/download/pdf/ ... Manual.pdf
by Support
Tue Feb 25, 2014 12:22 pm
Forum: Support & Troubleshooting
Topic: IPC Server
Replies: 23
Views: 12254

Re: IPC Server

Hi,

That problem was not fixed yet. I can tell you the backup process continues in background even if the IPC server message appears, only the interface does not reflect the backup progress anymore.
by Support
Tue Feb 25, 2014 12:20 pm
Forum: Support & Troubleshooting
Topic: Warning: Cannot open file: The system cannot find the file specified Merge failed!
Replies: 13
Views: 5051

Re: Warning: Cannot open file: The system cannot find the file specified Merge failed!

Hi, I understand that you use a different (smaller) drive to continue the backups (different than the other where the previous versions are). If all the backups are on the same drive, that is different. I gave you the suggestion in order to keep in catalog all file versions until the backups will be...
by Support
Fri Feb 21, 2014 1:15 pm
Forum: Support & Troubleshooting
Topic: Warning: Cannot open file: The system cannot find the file specified Merge failed!
Replies: 13
Views: 5051

Re: Warning: Cannot open file: The system cannot find the file specified Merge failed!

Hi,

You need to open Backup Properties->Type and disable the limitation option. Press Save.