Search found 1496 matches

by Support
Tue Mar 25, 2014 12:44 pm
Forum: Support & Troubleshooting
Topic: Testing Amazon S3 - Winsock error
Replies: 11
Views: 4827

Re: Testing Amazon S3 - Winsock error

Hi,

Do you have the latest version of Backup4all 5.0.396?
If not, please download it from our website and try again.
by Support
Mon Mar 24, 2014 1:44 pm
Forum: Support & Troubleshooting
Topic: Warning: Cannot read blocks for file ...
Replies: 6
Views: 2428

Re: Warning: Cannot read blocks for file ...

Hi, Backing up open files has the following limitations: It works - only on Windows XP or newer - only for users with administrator access rights to copy open files - only on local hard drives - only on NTFS formatted partitions - only if the VSS (Volume Shadow Service) is running and it is properly...
by Support
Fri Mar 21, 2014 10:25 am
Forum: Support & Troubleshooting
Topic: Event log warning #263
Replies: 1
Views: 1934

Re: Event log warning #263

Hi,

Backup4all will automatically reactivate from time to time. If you are connected to internet, the re-activation will be made automatically.
by Support
Mon Mar 17, 2014 12:18 pm
Forum: Support & Troubleshooting
Topic: V5 scheduled Job view next run time
Replies: 1
Views: 1385

Re: V5 scheduled Job view next run time

Hi,

In the bottom left corner, there is a Scheduler button.
It will list all scheduled tasks with information for all. You can sort them by start time, you can filter them by jobs, tags etc.
by Support
Fri Mar 14, 2014 11:38 am
Forum: Support & Troubleshooting
Topic: Backup4All change the folders letter case
Replies: 15
Views: 4276

Re: Backup4All change the folders letter case

Hi,

I was able to reproduce the problem using your catalog. The problem will be fixed.
by Support
Fri Mar 14, 2014 11:23 am
Forum: Support & Troubleshooting
Topic: BSOD Errors
Replies: 1
Views: 1332

Re: BSOD Errors

Hi,

We do not have such problems here and no other client reported such a problem.
Please let us know the build number of Backup4all you use. Make sure you have the latest one: 5.0.396.
by Support
Mon Mar 10, 2014 11:42 am
Forum: Support & Troubleshooting
Topic: Warning: Cannot open file: The system cannot find the file specified Merge failed!
Replies: 13
Views: 5053

Re: Warning: Cannot open file: The system cannot find the file specified Merge failed!

Hi,

If the backup started again with 1_C, then it means the backup started from zero.
by Support
Mon Mar 10, 2014 11:39 am
Forum: Support & Troubleshooting
Topic: Backup4All change the folders letter case
Replies: 15
Views: 4276

Re: Backup4All change the folders letter case

Hi,

Can you send me the backup catalog and the last backup log to support[at]backup4all[dot]com ?
by Support
Mon Mar 10, 2014 11:36 am
Forum: Support & Troubleshooting
Topic: Replace External hard drive with a different drive
Replies: 1
Views: 1549

Re: Replace External hard drive with a different drive

Hi, If you can move all data from the old drive to the new drive, then assign the same drive letter to the new drive, in this case, the backup will work with no other necessarily changes in Backup4all. If you cannot manually assign another drive letter, just move the backup files and the catalog fro...
by Support
Thu Mar 06, 2014 1:50 pm
Forum: Support & Troubleshooting
Topic: Backup4All change the folders letter case
Replies: 15
Views: 4276

Re: Backup4All change the folders letter case

Hi,

Please start a new job in version 5.