Search found 1495 matches

by Support
Thu May 08, 2014 1:01 pm
Forum: Support & Troubleshooting
Topic: Warning! Build 436 is broken.
Replies: 27
Views: 9148

Re: Warning! Build 436 is broken.

Hi, 1. If you are talking about progress view, please note there is the total progress for the files to be backed up. There is no need to indicate the total number of files scanned. See this image: http://postimg.org/image/8u4x28orz/ 2. The first time you click on a job it will select the job and on...
by Support
Thu May 08, 2014 12:56 pm
Forum: Support & Troubleshooting
Topic: Testing Amazon S3 - Winsock error
Replies: 11
Views: 4818

Re: Testing Amazon S3 - Winsock error

Hi,

Please send us an email to support[at]backup4all[dot]com, asking for an extra trial key.
by Support
Thu May 08, 2014 12:45 pm
Forum: Support & Troubleshooting
Topic: Bug: If job is canceled, the junk archive is not deleted.
Replies: 9
Views: 2793

Re: Bug: If job is canceled, the junk archive is not deleted.

Hi, I tried to reproduce the problem but the temporary files are deleted after the job was cancelled. Starting a new backup cannot use the same file (even if you say it was left there). We do not just use the files existing in a specific location to create the backup. I suggest you to start with a n...
by Support
Tue May 06, 2014 11:21 am
Forum: Support & Troubleshooting
Topic: Backup4all configuration backup plugin has issues.
Replies: 2
Views: 1503

Re: Backup4all configuration backup plugin has issues.

Hi,

We don't have such problems here.
Please send us the last backup and restore logs to support[at]backup4all[dot]com
by Support
Tue May 06, 2014 11:20 am
Forum: Support & Troubleshooting
Topic: Bug: If job is canceled, the junk archive is not deleted.
Replies: 9
Views: 2793

Re: Bug: If job is canceled, the junk archive is not deleted.

Hi,

Please send me the last backup log for that job to support[at]backup4all[dot]com
by Support
Tue May 06, 2014 11:17 am
Forum: Support & Troubleshooting
Topic: Warning! Build 436 is broken.
Replies: 27
Views: 9148

Re: Warning! Build 436 is broken.

Hi, The build 5.0.436 is not broken. 1. Where do you see the incorrect number of files listed? In Statistics view, in backup log? 2. When you click on another job, the first time it is just selected and the backup catalog for that job is loaded. The link are not clickable if the job is not active. W...
by Support
Mon May 05, 2014 1:08 pm
Forum: Support & Troubleshooting
Topic: AES encryption
Replies: 3
Views: 1620

Re: AES encryption

Hi,

You can use AES encryption with 128/196/256 bits. The encryption is made locally and the files are sent encrypted to destination. You can access the data only using the password you set for encryption.
by Support
Thu Apr 24, 2014 9:55 am
Forum: Support & Troubleshooting
Topic: AES encryption
Replies: 3
Views: 1620

Re: AES encryption

Hi,

Yes, version 5 of Backup4all is HIPPA compliant.
by Support
Thu Apr 24, 2014 9:55 am
Forum: Support & Troubleshooting
Topic: Backup to DropBox
Replies: 2
Views: 1974

Re: Backup to DropBox

Hi,

You can back up to your Dropbox local folder, using Backup4all.
The Dropbox folder will be synch with the online account, as described in this article: https://www.dropbox.com/help/137/en
by Support
Thu Apr 24, 2014 9:48 am
Forum: Support & Troubleshooting
Topic: Cannot activate version 5 on W2K3
Replies: 3
Views: 1868

Re: Cannot activate version 5 on W2K3

@joekov: please send us an email to support[at]backup4all[dot]com with the key you tried to use.