Search found 1503 matches

by Support
Fri May 23, 2014 10:44 am
Forum: Support & Troubleshooting
Topic: Warning! Build 436 is broken.
Replies: 27
Views: 9366

Re: Warning! Build 436 is broken.

Hi,

We need the last backup log for that job. Please send it to support[at]backup4all[dot]com
by Support
Wed May 21, 2014 10:49 am
Forum: Support & Troubleshooting
Topic: Warning! Build 436 is broken.
Replies: 27
Views: 9366

Re: Warning! Build 436 is broken.

Hi,

We were able to find and fix the problem. Please download version 5.0.450 from our website.
Let us know if you have any problems.
by Support
Mon May 19, 2014 12:40 pm
Forum: Support & Troubleshooting
Topic: New File Backup
Replies: 1
Views: 1384

Re: New File Backup

Hi,

Please send me the last backup log and the backup catalog file (.bkc file from the backup destination) for that job.
Also tell me the location of the new created folder which was not included in backup.
Send the files to support[at]backup4all[dot]com
by Support
Fri May 16, 2014 12:15 pm
Forum: Support & Troubleshooting
Topic: backup fails at 100% when writing catalog locked error
Replies: 6
Views: 3295

Re: backup fails at 100% when writing catalog locked error

Hi,

We will make some changes in application in order to fix this problem.
by Support
Fri May 16, 2014 12:02 pm
Forum: Support & Troubleshooting
Topic: Bug: If job is canceled, the junk archive is not deleted.
Replies: 9
Views: 2893

Re: Bug: If job is canceled, the junk archive is not deleted.

Hi,

I put your request on the wishlist.
by Support
Fri May 16, 2014 12:00 pm
Forum: Support & Troubleshooting
Topic: Warning! Build 436 is broken.
Replies: 27
Views: 9366

Re: Warning! Build 436 is broken.

Hi, As long as we cannot reproduce the problem here using the backup catalogs you sent us, we asked some users to allow us to connect to their computer using TeamViewer to see exactly the problem, but none of them responded to this request. There could be a particular environment when the problem ap...
by Support
Tue May 13, 2014 12:30 pm
Forum: Support & Troubleshooting
Topic: Bug: If job is canceled, the junk archive is not deleted.
Replies: 9
Views: 2893

Re: Bug: If job is canceled, the junk archive is not deleted.

Hi,

That file is not used anymore by the following backups.
by Support
Fri May 09, 2014 11:56 am
Forum: Support & Troubleshooting
Topic: Bug: If job is canceled, the junk archive is not deleted.
Replies: 9
Views: 2893

Re: Bug: If job is canceled, the junk archive is not deleted.

Hi, I now understand what you wanted to say. If the backup job is cancelled during the backup, the part of the zip file copied in destination remains there. That is how the application works. If the user press Cancel, that means he wants to abort the backup immediately. No other actions are performe...
by Support
Thu May 08, 2014 1:01 pm
Forum: Support & Troubleshooting
Topic: Warning! Build 436 is broken.
Replies: 27
Views: 9366

Re: Warning! Build 436 is broken.

Hi, 1. If you are talking about progress view, please note there is the total progress for the files to be backed up. There is no need to indicate the total number of files scanned. See this image: http://postimg.org/image/8u4x28orz/ 2. The first time you click on a job it will select the job and on...
by Support
Thu May 08, 2014 12:56 pm
Forum: Support & Troubleshooting
Topic: Testing Amazon S3 - Winsock error
Replies: 11
Views: 4911

Re: Testing Amazon S3 - Winsock error

Hi,

Please send us an email to support[at]backup4all[dot]com, asking for an extra trial key.