Search found 1578 matches

by Adrian (Softland)
Mon Dec 15, 2014 2:21 pm
Forum: Support & Troubleshooting
Topic: Backup without compression?
Replies: 2
Views: 1748

Re: Backup without compression?

Hi,

Please use the Mirror backup type to create in destination an exact copy of the source files without zipping them.
To change the backup type to Mirror, please open Backup Properties->Types and select Mirror, then press Save.
by Adrian (Softland)
Fri Dec 12, 2014 2:00 pm
Forum: Support & Troubleshooting
Topic: Odd behaviour after Windows reinstall
Replies: 5
Views: 2563

Re: Odd behaviour after Windows reinstall

Hi,

Do you have the same problem if you start Backup4all using the "Run as administrator" option?
by Adrian (Softland)
Fri Dec 12, 2014 10:51 am
Forum: Support & Troubleshooting
Topic: seek error
Replies: 1
Views: 1992

Re: seek error

Hi,

Please open Backup Properties->Compression.
Select the "Always use temporary folder to create zip files" option.
Press Save and run again the backup.
Do you still have the problem?
by Adrian (Softland)
Wed Dec 10, 2014 1:28 pm
Forum: Support & Troubleshooting
Topic: Mirror Backup not deleting excluded files
Replies: 3
Views: 2562

Re: Mirror Backup not deleting excluded files

Hi,

We need the last backup log and the backup catalog (.bkc file) from the backup destination in order to analyze this situation.
Please send them to support[at]backup4all[dot]com
by Adrian (Softland)
Wed Dec 10, 2014 1:27 pm
Forum: Support & Troubleshooting
Topic: Odd behaviour after Windows reinstall
Replies: 5
Views: 2563

Re: Odd behaviour after Windows reinstall

Hi,

Can you manually create this folder: X:\LydgateDesign\Projects\Projects ?
by Adrian (Softland)
Wed Dec 03, 2014 2:08 pm
Forum: Support & Troubleshooting
Topic: Not keeping modified date via FTP and SFTP
Replies: 1
Views: 1790

Re: Not keeping modified date via FTP and SFTP

Hi,

Please try to restore a file using Backup4all.
The correct date will be restored during the restore process.
by Adrian (Softland)
Wed Dec 03, 2014 1:19 pm
Forum: Support & Troubleshooting
Topic: Problem backing up Outlook profile: "Duplicates not allowed"
Replies: 3
Views: 2360

Re: Problem backing up Outlook profile: "Duplicates not allowed"

Hi,

We respond to all emails received.
Please send us the email again as we did not receive it.
by Adrian (Softland)
Wed Dec 03, 2014 12:47 pm
Forum: Support & Troubleshooting
Topic: Themida - "http://www.oreans.com" - dialog when starting Backup4All
Replies: 5
Views: 5471

Re: Themida - "http://www.oreans.com" - dialog when starting Backup4All

Hi,

Even if you close that monitoring application, the process remains active in memory and Themida detects it.
That is why you have to restart the computer.
by Adrian (Softland)
Thu Nov 27, 2014 9:11 am
Forum: Support & Troubleshooting
Topic: Backup job hangs on "before" task, can't cancel
Replies: 5
Views: 3665

Re: Backup job hangs on "before" task, can't cancel

Hi,

Backup4all is waiting for the run action before to finish before running the backup. There isn't enough information about the action you ran before the backup (SEP_AutoRun.exe). I cannot tell what that exe file does and if only Backup4all was affected.
by Adrian (Softland)
Thu Nov 27, 2014 7:52 am
Forum: Support & Troubleshooting
Topic: Forum won't let me post
Replies: 1
Views: 1857

Re: Forum won't let me post

Hi,

By default there are some restrictions in order to prevent spamming on forum.