Search found 1563 matches

by Adrian (Softland)
Wed Dec 03, 2014 2:08 pm
Forum: Support & Troubleshooting
Topic: Not keeping modified date via FTP and SFTP
Replies: 1
Views: 1737

Re: Not keeping modified date via FTP and SFTP

Hi,

Please try to restore a file using Backup4all.
The correct date will be restored during the restore process.
by Adrian (Softland)
Wed Dec 03, 2014 1:19 pm
Forum: Support & Troubleshooting
Topic: Problem backing up Outlook profile: "Duplicates not allowed"
Replies: 3
Views: 2308

Re: Problem backing up Outlook profile: "Duplicates not allowed"

Hi,

We respond to all emails received.
Please send us the email again as we did not receive it.
by Adrian (Softland)
Wed Dec 03, 2014 12:47 pm
Forum: Support & Troubleshooting
Topic: Themida - "http://www.oreans.com" - dialog when starting Backup4All
Replies: 5
Views: 5291

Re: Themida - "http://www.oreans.com" - dialog when starting Backup4All

Hi,

Even if you close that monitoring application, the process remains active in memory and Themida detects it.
That is why you have to restart the computer.
by Adrian (Softland)
Thu Nov 27, 2014 9:11 am
Forum: Support & Troubleshooting
Topic: Backup job hangs on "before" task, can't cancel
Replies: 5
Views: 3598

Re: Backup job hangs on "before" task, can't cancel

Hi,

Backup4all is waiting for the run action before to finish before running the backup. There isn't enough information about the action you ran before the backup (SEP_AutoRun.exe). I cannot tell what that exe file does and if only Backup4all was affected.
by Adrian (Softland)
Thu Nov 27, 2014 7:52 am
Forum: Support & Troubleshooting
Topic: Forum won't let me post
Replies: 1
Views: 1824

Re: Forum won't let me post

Hi,

By default there are some restrictions in order to prevent spamming on forum.
by Adrian (Softland)
Tue Nov 25, 2014 3:49 pm
Forum: Support & Troubleshooting
Topic: Backup job hangs on "before" task, can't cancel
Replies: 5
Views: 3598

Re: Backup job hangs on "before" task, can't cancel

Hi,

You could also close the bbackup.exe process from Task Manager.
by Adrian (Softland)
Tue Nov 25, 2014 3:39 pm
Forum: Support & Troubleshooting
Topic: Backup4All change the folders letter case
Replies: 15
Views: 5086

Re: Backup4All change the folders letter case

Hi,

Yes, the problem is solved in version 5 of Backup4all.
You can download the latest build which is now 5.2.643
by Adrian (Softland)
Tue Nov 25, 2014 3:18 pm
Forum: Support & Troubleshooting
Topic: Outlook plugin PST file backup problem
Replies: 2
Views: 1743

Re: Outlook plugin PST file backup problem

Hi, Please send us the .bkc catalog file from the backup destination and the last backup log for that job to support[at]backup4all[dot]com Changing the backup destination will delete the backup catalog and the job will start from the beginning. Does Backup4all keeps the same drive letter and there i...
by Adrian (Softland)
Wed Nov 19, 2014 12:14 pm
Forum: Support & Troubleshooting
Topic: Mirror does not pick up I changed the location of a file
Replies: 1
Views: 1529

Re: Mirror does not pick up I changed the location of a file

Hi,

Please send us the last backup log to support[at]backup4all[dot]com
by Adrian (Softland)
Tue Nov 18, 2014 1:35 pm
Forum: Support & Troubleshooting
Topic: Backup to FTP Warning
Replies: 1
Views: 1590

Re: Backup to FTP Warning

Hi,

Please run a manual test for that backup, do you have the same problem?
If yes, please send us the last backup log to support[at]backup4all[dot]com