Search found 1503 matches

by Support
Tue Jul 15, 2014 1:58 pm
Forum: Feedback & Wishlist
Topic: Wishlist: Mirror with versions of a file
Replies: 2
Views: 17188

Re: Wishlist: Mirror with versions of a file

Hi, Backup4all is also using the CRC in the comparison criteria. You can see that in Backup Properties->Advanced. As I can understand from your post, there is a problem with the backup. Please send us the last backup log and the backup catalog from the backup destination to support[at]backup4all[dot...
by Support
Tue Jul 15, 2014 1:54 pm
Forum: Support & Troubleshooting
Topic: IPC Server
Replies: 23
Views: 12399

Re: IPC Server

Hi,

Almost all users reporting this problem were having the antivirus or firewall blocking bservice.exe process.
Please put this file and all the Backup4all folder into the exceptions list of the antivirus. Do you still have the problem?
by Support
Fri Jul 11, 2014 12:15 pm
Forum: Support & Troubleshooting
Topic: Cannot connect to the FTP server
Replies: 1
Views: 1538

Re: Cannot connect to the FTP server

Hi,

Are you using the latest version of Backup4all 5.0.483?
If yes, please create us a temporary account on your FTP server to reproduce the problem here.
Send us the details on support[at]backup4all[dot]com
by Support
Fri Jul 11, 2014 12:11 pm
Forum: Support & Troubleshooting
Topic: Large file is being broken into several pieces
Replies: 3
Views: 1329

Re: Large file is being broken into several pieces

Hi,

The size of the Temp folder is the free size of the drive where it is stored.
by Support
Tue Jul 08, 2014 9:33 am
Forum: Support & Troubleshooting
Topic: Large file is being broken into several pieces
Replies: 3
Views: 1329

Re: Large file is being broken into several pieces

Hi,

That could be because there wasn't enough free disk space in temporary folder.
by Support
Tue Jul 08, 2014 9:31 am
Forum: Support & Troubleshooting
Topic: USB-Drive as Dest. but B4A still creates local ZIP
Replies: 4
Views: 2060

Re: USB-Drive as Dest. but B4A still creates local ZIP

Hi,

This is what I wanted to say. In the current build, that option does not work correctly. We will fix that.
by Support
Mon Jul 07, 2014 11:11 am
Forum: Support & Troubleshooting
Topic: USB-Drive as Dest. but B4A still creates local ZIP
Replies: 4
Views: 2060

Re: USB-Drive as Dest. but B4A still creates local ZIP

Hi,

We found there is a problem with the temp folder being all the time on C: drive.
You can try to change the location of the temporary folder from File->Options->Application folders to a larger drive and also select the "Always use temporary folder" in Backup Properties->Compression.
by Support
Mon Jul 07, 2014 11:10 am
Forum: Support & Troubleshooting
Topic: Local Mirror Backup and SFTP
Replies: 1
Views: 1770

Re: Local Mirror Backup and SFTP

Hi,

Yes, you can do that. Here is an article about how to configure Backup4all: http://www.backup4all.com/kb/backup-str ... p-239.html
by Support
Fri Jul 04, 2014 9:21 am
Forum: Support & Troubleshooting
Topic: issue with mirror copy
Replies: 4
Views: 2352

Re: issue with mirror copy

Hi,

No, the backup catalog is also stored on C: drive. The error appears on the catalog database.
How much free disk space you have on C: drive?
by Support
Thu Jul 03, 2014 9:31 am
Forum: Support & Troubleshooting
Topic: issue with mirror copy
Replies: 4
Views: 2352

Re: issue with mirror copy

Hi,

Please make sure you have enough free disk space in destination and also on C: drive.