Search found 1503 matches

by Support
Thu Jul 31, 2014 11:04 am
Forum: Support & Troubleshooting
Topic: Daily scheduled backup not always run
Replies: 15
Views: 5782

Re: Daily scheduled backup not always run

Hi,

Please try the latest version of Backup4all 5.1.541.
Do you still have the problem?
by Support
Thu Jul 31, 2014 11:02 am
Forum: Support & Troubleshooting
Topic: problem with mirror and ver 5
Replies: 1
Views: 1471

Re: problem with mirror and ver 5

Hi,

1. Do you use the latest version of Backup4all 5.1.541?
If not, please download and install it from our website.

2. Is the USB drive format as NTFS?

3. Please send us the complete backup log to support[at]backup4all[dot]com
by Support
Thu Jul 31, 2014 9:49 am
Forum: Support & Troubleshooting
Topic: Daily scheduled backup not always run
Replies: 15
Views: 5782

Re: Daily scheduled backup not always run

Hi,

Is there any user logged on at the scheduled time?
Do you have the same problem if you schedule the job to run when you are in front of the computer?
What if you manually run the backup?
by Support
Thu Jul 31, 2014 9:48 am
Forum: Support & Troubleshooting
Topic: quetion
Replies: 1
Views: 1177

Re: quetion

Hi,

Please ask for registration details at sales[at]backup4all[dot]com
by Support
Thu Jul 31, 2014 9:46 am
Forum: Support & Troubleshooting
Topic: Locked files will not be copied.
Replies: 3
Views: 1770

Re: Locked files will not be copied.

Hi,

Volume Shadow Copy is used to backup open files. If your backup sources are not on a local drive, or you don't use an administrator account, that line is displayed in log.
by Support
Thu Jul 31, 2014 9:45 am
Forum: Support & Troubleshooting
Topic: Have issue with mirror copy and destination directory
Replies: 5
Views: 15177

Re: Have issue with mirror copy and destination directory

Hi,

I'm not sure if I correctly understood the situation.
Try to use this folder as backup destination: "E:\Eaglesoft" this way, there will be only one "Data" subfolder in destination.
If that is not a solution, please send me the last backup log to support[at]backup4all[dot]com.
by Support
Thu Jul 31, 2014 8:54 am
Forum: Support & Troubleshooting
Topic: Daily scheduled backup not always run
Replies: 15
Views: 5782

Re: Daily scheduled backup not always run

Hi,

What is different on your computer when the backup does not run?
by Support
Mon Jul 21, 2014 8:11 am
Forum: Support & Troubleshooting
Topic: B4A 5.0 is just backuping the folders
Replies: 3
Views: 1897

Re: B4A 5.0 is just backuping the folders

Hi, It seems you changed some exclude filters into include filters. Please open Backup Properties->Filters. Select the "Hiberfil on System Drive - use as exclude" filter and press the "Change to exclude" button. Repeat the above step for "Windows System Restore Files - use as exclude". Press Save an...
by Support
Fri Jul 18, 2014 10:46 am
Forum: Support & Troubleshooting
Topic: IPC Server
Replies: 23
Views: 12398

Re: IPC Server

Hi,

Can you give me access to your computer using TeamViewer?
by Support
Thu Jul 17, 2014 8:10 am
Forum: Support & Troubleshooting
Topic: IPC Server
Replies: 23
Views: 12398

Re: IPC Server

Hi,

The full path looks like this: "c:\Program Files (x86)\Softland\Backup4all 5\"