Search found 1496 matches

by Support
Mon Jul 21, 2014 8:11 am
Forum: Support & Troubleshooting
Topic: B4A 5.0 is just backuping the folders
Replies: 3
Views: 1858

Re: B4A 5.0 is just backuping the folders

Hi, It seems you changed some exclude filters into include filters. Please open Backup Properties->Filters. Select the "Hiberfil on System Drive - use as exclude" filter and press the "Change to exclude" button. Repeat the above step for "Windows System Restore Files - use as exclude". Press Save an...
by Support
Fri Jul 18, 2014 10:46 am
Forum: Support & Troubleshooting
Topic: IPC Server
Replies: 23
Views: 12218

Re: IPC Server

Hi,

Can you give me access to your computer using TeamViewer?
by Support
Thu Jul 17, 2014 8:10 am
Forum: Support & Troubleshooting
Topic: IPC Server
Replies: 23
Views: 12218

Re: IPC Server

Hi,

The full path looks like this: "c:\Program Files (x86)\Softland\Backup4all 5\"
by Support
Tue Jul 15, 2014 1:58 pm
Forum: Feedback & Wishlist
Topic: Wishlist: Mirror with versions of a file
Replies: 2
Views: 17130

Re: Wishlist: Mirror with versions of a file

Hi, Backup4all is also using the CRC in the comparison criteria. You can see that in Backup Properties->Advanced. As I can understand from your post, there is a problem with the backup. Please send us the last backup log and the backup catalog from the backup destination to support[at]backup4all[dot...
by Support
Tue Jul 15, 2014 1:54 pm
Forum: Support & Troubleshooting
Topic: IPC Server
Replies: 23
Views: 12218

Re: IPC Server

Hi,

Almost all users reporting this problem were having the antivirus or firewall blocking bservice.exe process.
Please put this file and all the Backup4all folder into the exceptions list of the antivirus. Do you still have the problem?
by Support
Fri Jul 11, 2014 12:15 pm
Forum: Support & Troubleshooting
Topic: Cannot connect to the FTP server
Replies: 1
Views: 1502

Re: Cannot connect to the FTP server

Hi,

Are you using the latest version of Backup4all 5.0.483?
If yes, please create us a temporary account on your FTP server to reproduce the problem here.
Send us the details on support[at]backup4all[dot]com
by Support
Fri Jul 11, 2014 12:11 pm
Forum: Support & Troubleshooting
Topic: Large file is being broken into several pieces
Replies: 3
Views: 1293

Re: Large file is being broken into several pieces

Hi,

The size of the Temp folder is the free size of the drive where it is stored.
by Support
Tue Jul 08, 2014 9:33 am
Forum: Support & Troubleshooting
Topic: Large file is being broken into several pieces
Replies: 3
Views: 1293

Re: Large file is being broken into several pieces

Hi,

That could be because there wasn't enough free disk space in temporary folder.
by Support
Tue Jul 08, 2014 9:31 am
Forum: Support & Troubleshooting
Topic: USB-Drive as Dest. but B4A still creates local ZIP
Replies: 4
Views: 2002

Re: USB-Drive as Dest. but B4A still creates local ZIP

Hi,

This is what I wanted to say. In the current build, that option does not work correctly. We will fix that.
by Support
Mon Jul 07, 2014 11:11 am
Forum: Support & Troubleshooting
Topic: USB-Drive as Dest. but B4A still creates local ZIP
Replies: 4
Views: 2002

Re: USB-Drive as Dest. but B4A still creates local ZIP

Hi,

We found there is a problem with the temp folder being all the time on C: drive.
You can try to change the location of the temporary folder from File->Options->Application folders to a larger drive and also select the "Always use temporary folder" in Backup Properties->Compression.