Search found 1503 matches

by Support
Tue Nov 11, 2014 1:40 pm
Forum: Support & Troubleshooting
Topic: Warning: CRC test failed
Replies: 1
Views: 2353

Re: Warning: CRC test failed

Hi,

Please download the latest version of Backup4all 5.1.613.
by Support
Wed Oct 29, 2014 1:40 pm
Forum: Support & Troubleshooting
Topic: backup fails at 100% when writing catalog locked error
Replies: 6
Views: 3296

Re: backup fails at 100% when writing catalog locked error

@fullbore:
Please send us the complete backup log to support[at]backup4all[dot]com
by Support
Tue Oct 28, 2014 6:56 am
Forum: Support & Troubleshooting
Topic: Backup4all Slow
Replies: 1
Views: 1605

Re: Backup4all Slow

Hi,

Please send us the last backup log to support[at]backup4all[dot]com
by Support
Thu Oct 23, 2014 12:18 pm
Forum: Support & Troubleshooting
Topic: Backup Fails with database locked
Replies: 1
Views: 1319

Re: Backup Fails with database locked

Hi,

Please make sure you have enough permissions to write in that location.
Do you have the same problem if you create a new backup?
by Support
Thu Oct 23, 2014 12:17 pm
Forum: Support & Troubleshooting
Topic: Backup4All won't run
Replies: 1
Views: 2441

Re: Backup4All won't run

Hi,

We fixed the problem. Build 5.1.613 was released including the fix. Please download it from our website.
by Support
Mon Oct 20, 2014 11:17 am
Forum: Support & Troubleshooting
Topic: Warning message in error log
Replies: 1
Views: 1526

Re: Warning message in error log

Hi,

It seems the backup catalog in destination could be corrupted.
We recommend you to start with a new backup job.
by Support
Mon Oct 20, 2014 11:16 am
Forum: Support & Troubleshooting
Topic: Scheduled jobs fail to run
Replies: 3
Views: 1876

Re: Scheduled jobs fail to run

Hi,

Please manually create a new scheduled task in Control Panel->Task scheduler, for a different application.
See if that runs under the same conditions.
If it runs, please compare it with the Backup4all's task.
by Support
Thu Oct 16, 2014 12:57 pm
Forum: Support & Troubleshooting
Topic: Strategy for backing up appdata
Replies: 1
Views: 1249

Re: Strategy for backing up appdata

Hi,

By default, in Backup4all there are some filters to exclude temporary files and other useless files.
After you select the source files, you can manually uncheck specific files/folders that you consider not necessarily to be backed up.
by Support
Thu Oct 16, 2014 12:56 pm
Forum: Support & Troubleshooting
Topic: Scheduled jobs fail to run
Replies: 3
Views: 1876

Re: Scheduled jobs fail to run

Hi,

Does the scheduled task ran at the scheduled time?
Is there any error in Event Viewer?
by Support
Thu Oct 09, 2014 11:13 am
Forum: Support & Troubleshooting
Topic: Scheduled backup with non-admin user
Replies: 1
Views: 1596

Re: Scheduled backup with non-admin user

Hi,

Please send us the service logs from: "c:\ProgramData\Softland\Backup4all 5\ServiceLogs\" to support[at]backup4all[dot]com