Search found 1496 matches

by Support
Thu Oct 16, 2014 12:57 pm
Forum: Support & Troubleshooting
Topic: Strategy for backing up appdata
Replies: 1
Views: 1214

Re: Strategy for backing up appdata

Hi,

By default, in Backup4all there are some filters to exclude temporary files and other useless files.
After you select the source files, you can manually uncheck specific files/folders that you consider not necessarily to be backed up.
by Support
Thu Oct 16, 2014 12:56 pm
Forum: Support & Troubleshooting
Topic: Scheduled jobs fail to run
Replies: 3
Views: 1832

Re: Scheduled jobs fail to run

Hi,

Does the scheduled task ran at the scheduled time?
Is there any error in Event Viewer?
by Support
Thu Oct 09, 2014 11:13 am
Forum: Support & Troubleshooting
Topic: Scheduled backup with non-admin user
Replies: 1
Views: 1563

Re: Scheduled backup with non-admin user

Hi,

Please send us the service logs from: "c:\ProgramData\Softland\Backup4all 5\ServiceLogs\" to support[at]backup4all[dot]com
by Support
Mon Oct 06, 2014 8:05 am
Forum: Support & Troubleshooting
Topic: Daily scheduled backup not always run
Replies: 15
Views: 5688

Re: Daily scheduled backup not always run

Hi, Please make sure you have the latest version of Backup4all installed (5.1.596) Try to manually create a scheduled task from Control Panel->Task Scheduler to run another application (for example: calculator) Does it run? if yes, please see what is different than the task you created from Backup4a...
by Support
Mon Oct 06, 2014 7:02 am
Forum: Feedback & Wishlist
Topic: Backup to OneDrive
Replies: 3
Views: 17835

Re: Backup to OneDrive

Hi,

At this moment, you can backup to the OneDrive local folder and it will be synchronized with the online account.
See this article for more details: http://www.backup4all.com/kb/how-to-bac ... p4all.html
by Support
Fri Sep 26, 2014 12:25 pm
Forum: Support & Troubleshooting
Topic: Creating File list
Replies: 1
Views: 2093

Re: Creating File list

Hi,

Please send us the complete backup log to support[at]backup4all[dot]com
by Support
Wed Sep 03, 2014 11:01 am
Forum: Support & Troubleshooting
Topic: Errors, Errors and More Errors
Replies: 1
Views: 1677

Re: Errors, Errors and More Errors

Hi,

Please send me the backup logs for those jobs to support[at]backup4all[dot]com.
What drive type is Z:? is it a local drive?
by Support
Wed Sep 03, 2014 10:01 am
Forum: Support & Troubleshooting
Topic: Cloud Backup, slow broadband, new files only
Replies: 1
Views: 1448

Re: Cloud Backup, slow broadband, new files only

Hi, You can run the first Full backup to an USB drive, move that backup to Cloud, then continue the incremental backups from the original computer directly to Cloud as 5 MB/day will be uploaded shortly. Follow the same steps as described in this article, only use cloud instead of FTP: http://www.bac...
by Support
Wed Sep 03, 2014 9:46 am
Forum: Support & Troubleshooting
Topic: Warning: Cannot open file: The system cannot find the file specified Merge failed!
Replies: 13
Views: 5051

Re: Warning: Cannot open file: The system cannot find the file specified Merge failed!

Hi,

Have you tried to compress the log file?
If the log is too large, you can go in File->Options->Logs and history, then uncheck the "Log detailed information" option.
Press Ok.
On the next backup execution, the log will be smaller.
by Support
Mon Sep 01, 2014 11:29 am
Forum: Support & Troubleshooting
Topic: Transfer Backup Job to New Server
Replies: 3
Views: 1961

Re: Transfer Backup Job to New Server

Hi,

Changing the source path will cause the files to be backed up again.