Search found 1496 matches

by Support
Tue Nov 25, 2014 3:18 pm
Forum: Support & Troubleshooting
Topic: Outlook plugin PST file backup problem
Replies: 2
Views: 1474

Re: Outlook plugin PST file backup problem

Hi, Please send us the .bkc catalog file from the backup destination and the last backup log for that job to support[at]backup4all[dot]com Changing the backup destination will delete the backup catalog and the job will start from the beginning. Does Backup4all keeps the same drive letter and there i...
by Support
Wed Nov 19, 2014 12:14 pm
Forum: Support & Troubleshooting
Topic: Mirror does not pick up I changed the location of a file
Replies: 1
Views: 1284

Re: Mirror does not pick up I changed the location of a file

Hi,

Please send us the last backup log to support[at]backup4all[dot]com
by Support
Tue Nov 18, 2014 1:35 pm
Forum: Support & Troubleshooting
Topic: Backup to FTP Warning
Replies: 1
Views: 1367

Re: Backup to FTP Warning

Hi,

Please run a manual test for that backup, do you have the same problem?
If yes, please send us the last backup log to support[at]backup4all[dot]com
by Support
Tue Nov 11, 2014 1:40 pm
Forum: Support & Troubleshooting
Topic: Warning: CRC test failed
Replies: 1
Views: 2318

Re: Warning: CRC test failed

Hi,

Please download the latest version of Backup4all 5.1.613.
by Support
Wed Oct 29, 2014 1:40 pm
Forum: Support & Troubleshooting
Topic: backup fails at 100% when writing catalog locked error
Replies: 6
Views: 3245

Re: backup fails at 100% when writing catalog locked error

@fullbore:
Please send us the complete backup log to support[at]backup4all[dot]com
by Support
Tue Oct 28, 2014 6:56 am
Forum: Support & Troubleshooting
Topic: Backup4all Slow
Replies: 1
Views: 1571

Re: Backup4all Slow

Hi,

Please send us the last backup log to support[at]backup4all[dot]com
by Support
Thu Oct 23, 2014 12:18 pm
Forum: Support & Troubleshooting
Topic: Backup Fails with database locked
Replies: 1
Views: 1287

Re: Backup Fails with database locked

Hi,

Please make sure you have enough permissions to write in that location.
Do you have the same problem if you create a new backup?
by Support
Thu Oct 23, 2014 12:17 pm
Forum: Support & Troubleshooting
Topic: Backup4All won't run
Replies: 1
Views: 2396

Re: Backup4All won't run

Hi,

We fixed the problem. Build 5.1.613 was released including the fix. Please download it from our website.
by Support
Mon Oct 20, 2014 11:17 am
Forum: Support & Troubleshooting
Topic: Warning message in error log
Replies: 1
Views: 1496

Re: Warning message in error log

Hi,

It seems the backup catalog in destination could be corrupted.
We recommend you to start with a new backup job.
by Support
Mon Oct 20, 2014 11:16 am
Forum: Support & Troubleshooting
Topic: Scheduled jobs fail to run
Replies: 3
Views: 1832

Re: Scheduled jobs fail to run

Hi,

Please manually create a new scheduled task in Control Panel->Task scheduler, for a different application.
See if that runs under the same conditions.
If it runs, please compare it with the Backup4all's task.