Search found 1496 matches

by Support
Fri Dec 12, 2014 10:51 am
Forum: Support & Troubleshooting
Topic: seek error
Replies: 1
Views: 1724

Re: seek error

Hi,

Please open Backup Properties->Compression.
Select the "Always use temporary folder to create zip files" option.
Press Save and run again the backup.
Do you still have the problem?
by Support
Wed Dec 10, 2014 1:28 pm
Forum: Support & Troubleshooting
Topic: Mirror Backup not deleting excluded files
Replies: 3
Views: 2145

Re: Mirror Backup not deleting excluded files

Hi,

We need the last backup log and the backup catalog (.bkc file) from the backup destination in order to analyze this situation.
Please send them to support[at]backup4all[dot]com
by Support
Wed Dec 10, 2014 1:27 pm
Forum: Support & Troubleshooting
Topic: Odd behaviour after Windows reinstall
Replies: 5
Views: 2181

Re: Odd behaviour after Windows reinstall

Hi,

Can you manually create this folder: X:\LydgateDesign\Projects\Projects ?
by Support
Wed Dec 03, 2014 2:08 pm
Forum: Support & Troubleshooting
Topic: Not keeping modified date via FTP and SFTP
Replies: 1
Views: 1499

Re: Not keeping modified date via FTP and SFTP

Hi,

Please try to restore a file using Backup4all.
The correct date will be restored during the restore process.
by Support
Wed Dec 03, 2014 1:19 pm
Forum: Support & Troubleshooting
Topic: Problem backing up Outlook profile: "Duplicates not allowed"
Replies: 3
Views: 1997

Re: Problem backing up Outlook profile: "Duplicates not allowed"

Hi,

We respond to all emails received.
Please send us the email again as we did not receive it.
by Support
Wed Dec 03, 2014 12:47 pm
Forum: Support & Troubleshooting
Topic: Themida - "http://www.oreans.com" - dialog when starting Backup4All
Replies: 5
Views: 4678

Re: Themida - "http://www.oreans.com" - dialog when starting Backup4All

Hi,

Even if you close that monitoring application, the process remains active in memory and Themida detects it.
That is why you have to restart the computer.
by Support
Thu Nov 27, 2014 9:11 am
Forum: Support & Troubleshooting
Topic: Backup job hangs on "before" task, can't cancel
Replies: 5
Views: 3182

Re: Backup job hangs on "before" task, can't cancel

Hi,

Backup4all is waiting for the run action before to finish before running the backup. There isn't enough information about the action you ran before the backup (SEP_AutoRun.exe). I cannot tell what that exe file does and if only Backup4all was affected.
by Support
Thu Nov 27, 2014 7:52 am
Forum: Support & Troubleshooting
Topic: Forum won't let me post
Replies: 1
Views: 1559

Re: Forum won't let me post

Hi,

By default there are some restrictions in order to prevent spamming on forum.
by Support
Tue Nov 25, 2014 3:49 pm
Forum: Support & Troubleshooting
Topic: Backup job hangs on "before" task, can't cancel
Replies: 5
Views: 3182

Re: Backup job hangs on "before" task, can't cancel

Hi,

You could also close the bbackup.exe process from Task Manager.
by Support
Tue Nov 25, 2014 3:39 pm
Forum: Support & Troubleshooting
Topic: Backup4All change the folders letter case
Replies: 15
Views: 4257

Re: Backup4All change the folders letter case

Hi,

Yes, the problem is solved in version 5 of Backup4all.
You can download the latest build which is now 5.2.643