Search found 1502 matches

by Support
Wed Dec 24, 2014 11:10 am
Forum: Support & Troubleshooting
Topic: Remove Deleted Files From Destination After Certain Time Period?
Replies: 3
Views: 1566

Re: Remove Deleted Files From Destination After Certain Time Period?

Hi,

Yes, that option works in the way you described.
by Support
Mon Dec 22, 2014 2:02 pm
Forum: Support & Troubleshooting
Topic: how to use named file filter
Replies: 1
Views: 1463

Re: how to use named file filter

Hi,

You must define the filters in File->Options->Filters, in order to be able to use them in other backup jobs.
by Support
Mon Dec 22, 2014 1:58 pm
Forum: Support & Troubleshooting
Topic: Remove Deleted Files From Destination After Certain Time Period?
Replies: 3
Views: 1566

Re: Remove Deleted Files From Destination After Certain Time Period?

Hi,

There isn't such an option to remove the deleted files from destination if you use the limit file versions.
We have plans to implement such an option in future.

At this moment, the only way to remove the deleted files from destination is to use Mirror backup type.
by Support
Mon Dec 22, 2014 8:44 am
Forum: Support & Troubleshooting
Topic: Cant find network path
Replies: 1
Views: 1367

Re: Cant find network path

Hi,

Please send us the last backup log to support[at]backup4all[dot]com
by Support
Mon Dec 15, 2014 2:21 pm
Forum: Support & Troubleshooting
Topic: Backup without compression?
Replies: 2
Views: 1483

Re: Backup without compression?

Hi,

Please use the Mirror backup type to create in destination an exact copy of the source files without zipping them.
To change the backup type to Mirror, please open Backup Properties->Types and select Mirror, then press Save.
by Support
Fri Dec 12, 2014 2:00 pm
Forum: Support & Troubleshooting
Topic: Odd behaviour after Windows reinstall
Replies: 5
Views: 2233

Re: Odd behaviour after Windows reinstall

Hi,

Do you have the same problem if you start Backup4all using the "Run as administrator" option?
by Support
Fri Dec 12, 2014 10:51 am
Forum: Support & Troubleshooting
Topic: seek error
Replies: 1
Views: 1751

Re: seek error

Hi,

Please open Backup Properties->Compression.
Select the "Always use temporary folder to create zip files" option.
Press Save and run again the backup.
Do you still have the problem?
by Support
Wed Dec 10, 2014 1:28 pm
Forum: Support & Troubleshooting
Topic: Mirror Backup not deleting excluded files
Replies: 3
Views: 2190

Re: Mirror Backup not deleting excluded files

Hi,

We need the last backup log and the backup catalog (.bkc file) from the backup destination in order to analyze this situation.
Please send them to support[at]backup4all[dot]com
by Support
Wed Dec 10, 2014 1:27 pm
Forum: Support & Troubleshooting
Topic: Odd behaviour after Windows reinstall
Replies: 5
Views: 2233

Re: Odd behaviour after Windows reinstall

Hi,

Can you manually create this folder: X:\LydgateDesign\Projects\Projects ?
by Support
Wed Dec 03, 2014 2:08 pm
Forum: Support & Troubleshooting
Topic: Not keeping modified date via FTP and SFTP
Replies: 1
Views: 1530

Re: Not keeping modified date via FTP and SFTP

Hi,

Please try to restore a file using Backup4all.
The correct date will be restored during the restore process.