Search found 1562 matches

by Adrian (Softland)
Tue Dec 29, 2015 11:55 am
Forum: Support & Troubleshooting
Topic: Network Backups
Replies: 1
Views: 1910

Re: Network Backups

Hi,

You cannot trigger from Backup4all to start the backup when the computer is connected to a network.
by Adrian (Softland)
Tue Dec 15, 2015 8:57 am
Forum: Support & Troubleshooting
Topic: FTP Restore
Replies: 1
Views: 2059

Re: FTP Restore

Hi,

If you have access to the computer storing the backup files, you can install it there and load the catalog in order to perform the restore. Please note before that you need to deactivate Backup4all from the first computer as one license can be used on a single computer at a time.
by Adrian (Softland)
Mon Dec 07, 2015 1:13 pm
Forum: Support & Troubleshooting
Topic: Warning Message CRC
Replies: 7
Views: 3177

Re: Warning Message CRC

Hi,

Please send us the last backup log and the backup catalog (.bkc file) from the backup destination to support[at]backup4all[dot]com
by Adrian (Softland)
Wed Dec 02, 2015 12:48 pm
Forum: Support & Troubleshooting
Topic: Warning Message CRC
Replies: 7
Views: 3177

Re: Warning Message CRC

Hi,

Can you manually copy those 4 files from source to another location using Windows Explorer while they are in use?
by Adrian (Softland)
Mon Nov 23, 2015 10:48 am
Forum: Support & Troubleshooting
Topic: Backup running even if it isn't
Replies: 8
Views: 4467

Re: Backup running even if it isn't

Hi,

What kind of warnings?
Can you send us the last backup log with warnings at support[at]backup4all[dot]com?
by Adrian (Softland)
Mon Nov 23, 2015 10:07 am
Forum: Support & Troubleshooting
Topic: Warning Message CRC
Replies: 7
Views: 3177

Re: Warning Message CRC

Hi,

Is the VSS service working properly on that computer?
Do you get any VSS warnings in log?
Do you have the same problem if the files are not in use during the backup?
by Adrian (Softland)
Tue Nov 17, 2015 11:22 am
Forum: Support & Troubleshooting
Topic: No more scheduled jobs
Replies: 2
Views: 2469

Re: No more scheduled jobs

Hi,

Please send us a screenshot with the empty field to see what the problem is at support[at]backup4all[dot]com
by Adrian (Softland)
Tue Nov 17, 2015 11:20 am
Forum: Support & Troubleshooting
Topic: Error: Cannot connect to the ipc server
Replies: 3
Views: 61147

Re: Error: Cannot connect to the ipc server

Hi,

1. Please make sure you have the latest version of Backup4all 5.5.839
2. Check if the bservice process is set to start automatically at Windows startup.
3. Please make sure the antivirus/firewall does not block the bservice process to run.
by Adrian (Softland)
Tue Nov 17, 2015 11:11 am
Forum: Support & Troubleshooting
Topic: Warning Message CRC
Replies: 7
Views: 3177

Re: Warning Message CRC

Hi,

Please try to run a repair after the backup execution. Will that finish without warnings?
by Adrian (Softland)
Tue Nov 17, 2015 11:09 am
Forum: Support & Troubleshooting
Topic: Question about restoring
Replies: 1
Views: 1581

Re: Question about restoring

Hi,

Backup4all will restore only what you ask it to restore.
If you select one file to be restored, only that file will be restored.