Search found 1495 matches

by Support
Tue Jan 20, 2015 10:41 am
Forum: Support & Troubleshooting
Topic: Stop UI starting for Scheduled Jobs?
Replies: 1
Views: 1430

Re: Stop UI starting for Scheduled Jobs?

Hi,

Please uncheck the "Show main application" option from Backup Properties->Scheduler->Edit.
by Support
Wed Jan 07, 2015 2:40 pm
Forum: Support & Troubleshooting
Topic: Practical usage advice?
Replies: 1
Views: 1374

Re: Practical usage advice?

Hi, 1. The 85% represents the percent used for backup, from the destination capacity. It should allow multiple backups to fit in that space. 2. The Differential backup type will always refer to the last full backup. 3. You can make the first full backup locally to an external drive then move it to t...
by Support
Tue Jan 06, 2015 2:20 pm
Forum: Support & Troubleshooting
Topic: How to Upgrade
Replies: 2
Views: 1848

Re: How to Upgrade

Hi, Backup4all 4 and Backup4all 5 are different applications, that is why they are installed different. This is how they were designed to work as different applications. In version 5, the entire application was redesigned and also the processes are running differently. The import of the backup jobs,...
by Support
Wed Dec 24, 2014 11:10 am
Forum: Support & Troubleshooting
Topic: Remove Deleted Files From Destination After Certain Time Period?
Replies: 3
Views: 1523

Re: Remove Deleted Files From Destination After Certain Time Period?

Hi,

Yes, that option works in the way you described.
by Support
Mon Dec 22, 2014 2:02 pm
Forum: Support & Troubleshooting
Topic: how to use named file filter
Replies: 1
Views: 1434

Re: how to use named file filter

Hi,

You must define the filters in File->Options->Filters, in order to be able to use them in other backup jobs.
by Support
Mon Dec 22, 2014 1:58 pm
Forum: Support & Troubleshooting
Topic: Remove Deleted Files From Destination After Certain Time Period?
Replies: 3
Views: 1523

Re: Remove Deleted Files From Destination After Certain Time Period?

Hi,

There isn't such an option to remove the deleted files from destination if you use the limit file versions.
We have plans to implement such an option in future.

At this moment, the only way to remove the deleted files from destination is to use Mirror backup type.
by Support
Mon Dec 22, 2014 8:44 am
Forum: Support & Troubleshooting
Topic: Cant find network path
Replies: 1
Views: 1336

Re: Cant find network path

Hi,

Please send us the last backup log to support[at]backup4all[dot]com
by Support
Mon Dec 15, 2014 2:21 pm
Forum: Support & Troubleshooting
Topic: Backup without compression?
Replies: 2
Views: 1446

Re: Backup without compression?

Hi,

Please use the Mirror backup type to create in destination an exact copy of the source files without zipping them.
To change the backup type to Mirror, please open Backup Properties->Types and select Mirror, then press Save.
by Support
Fri Dec 12, 2014 2:00 pm
Forum: Support & Troubleshooting
Topic: Odd behaviour after Windows reinstall
Replies: 5
Views: 2177

Re: Odd behaviour after Windows reinstall

Hi,

Do you have the same problem if you start Backup4all using the "Run as administrator" option?
by Support
Fri Dec 12, 2014 10:51 am
Forum: Support & Troubleshooting
Topic: seek error
Replies: 1
Views: 1715

Re: seek error

Hi,

Please open Backup Properties->Compression.
Select the "Always use temporary folder to create zip files" option.
Press Save and run again the backup.
Do you still have the problem?