Search found 1657 matches

by Adrian (Softland)
Thu Dec 08, 2016 10:32 am
Forum: Support & Troubleshooting
Topic: .Picasa.ini files over FTP
Replies: 1
Views: 3721

Re: .Picasa.ini files over FTP

Hi,

Can you please send us the last backup log for that job to support[at]backup4all[dot]com ?
by Adrian (Softland)
Tue Dec 06, 2016 11:44 am
Forum: Tutorials & Documentation
Topic: Plugin Development
Replies: 1
Views: 101178

Re: Plugin Development

Hi,

Please read this article about how to create a backup plugin for Backup4all: http://www.backup4all.com/kb/how-to-cre ... n-161.html
by Adrian (Softland)
Tue Nov 29, 2016 10:42 am
Forum: Support & Troubleshooting
Topic: Access is denied running script for a Rotating backup scheme
Replies: 6
Views: 4739

Re: Access is denied running script for a Rotating backup scheme

Hi,

You can specify the exit code at the end of your batch file:
EXIT [/B] [exitCode]

Example: exit /B 0
by Adrian (Softland)
Thu Nov 24, 2016 10:09 am
Forum: Support & Troubleshooting
Topic: Catalog name
Replies: 4
Views: 5332

Re: Catalog name

Hi, I just tested the following steps and the rename works fine. 1. In Backup4all you have the "old-backup" job. Right-click it and select Duplicate. A job named "old-backup copy" will be created. 2. Right click the "old-backup copy" and select Properties. Type a new name for the job. For example: "...
by Adrian (Softland)
Wed Nov 23, 2016 12:22 pm
Forum: Support & Troubleshooting
Topic: S3 Backup maximum space is reached.
Replies: 2
Views: 3588

Re: S3 Backup maximum space is reached.

Hi,

According to the backup log we received by email, the limit for Smart backup type was set at 50 GB in Backup Properties->Type.
Increasing that limit is the solution in this case.
by Adrian (Softland)
Wed Nov 23, 2016 7:52 am
Forum: Support & Troubleshooting
Topic: Catalog name
Replies: 4
Views: 5332

Re: Catalog name

Hi,

1. What version of Backup4all do you have?
2. What is the backup destination type?
by Adrian (Softland)
Tue Nov 22, 2016 6:40 am
Forum: Support & Troubleshooting
Topic: S3 Backup maximum space is reached.
Replies: 2
Views: 3588

Re: S3 Backup maximum space is reached.

Hi,

Please send us the entire log at support[at]backup4all[dot]com
by Adrian (Softland)
Wed Nov 02, 2016 9:08 am
Forum: Support & Troubleshooting
Topic: Drives not found
Replies: 4
Views: 4392

Re: Drives not found

Hi,

Do you have the same problem if you run Backup4all as administrator with right-click on Backup4all.exe and select "Run as administrator"?
by Adrian (Softland)
Thu Oct 27, 2016 9:06 am
Forum: Support & Troubleshooting
Topic: Not enough free space in backup destination
Replies: 1
Views: 3747

Re: Not enough free space in backup destination

Hi,

Please send us:
- the last backup log
- the last restore log
- the .bkc catalog file from the backup destination.

Send us the files to support[at]backup4all[dot]com