Search found 1514 matches

by Support
Tue Aug 18, 2015 9:37 am
Forum: Feedback & Wishlist
Topic: No jobs scheduled warning
Replies: 1
Views: 16828

Re: No jobs scheduled warning

Hi,

A job is scheduled if it has a scheduled task associated/created for it.
If there is no scheduled task (it could be manually deleted from Control Panel) the job appears as not scheduled. There could be the user choice to delete those tasks.
by Support
Thu Aug 13, 2015 1:29 pm
Forum: Support & Troubleshooting
Topic: Full destination disk no loger triggers an error
Replies: 1
Views: 1888

Re: Full destination disk no loger triggers an error

Hi,

Were there other source drives?
Please send us the complete backup log to see the exact situation.
Please send it to support[at]backup4all[dot]com
by Support
Thu Aug 13, 2015 12:38 pm
Forum: Support & Troubleshooting
Topic: Warning: DeleteInvalidBackups failed.
Replies: 3
Views: 2191

Re: Warning: DeleteInvalidBackups failed.

Hi,

No, let us know if the problem appears again.
by Support
Tue Aug 11, 2015 12:34 pm
Forum: Support & Troubleshooting
Topic: Warning: DeleteInvalidBackups failed.
Replies: 3
Views: 2191

Re: Warning: DeleteInvalidBackups failed.

Hi,

Please send us the .bkc catalog file to support[at]backup4all[dot]com to see if it can be fixed.
by Support
Thu Jul 16, 2015 12:44 pm
Forum: Support & Troubleshooting
Topic: Problem with splitting zip files with strong encryption
Replies: 3
Views: 1894

Re: Problem with splitting zip files with strong encryption

Hi,

Yes, there should be a partial log.
by Support
Thu Jul 09, 2015 8:23 am
Forum: Support & Troubleshooting
Topic: Problem with splitting zip files with strong encryption
Replies: 3
Views: 1894

Re: Problem with splitting zip files with strong encryption

Hi,

Please send us the last backup log to support[at]backup4all[dot]com to see exactly what the problem is.
by Support
Tue Jul 07, 2015 9:09 am
Forum: Support & Troubleshooting
Topic: initiate manual update
Replies: 2
Views: 2044

Re: initiate manual update

Hi,

Please go to File->Help
On that page you will see the "Check for updates" button.
by Support
Fri Jul 03, 2015 7:31 am
Forum: Support & Troubleshooting
Topic: Scheduler not able to save
Replies: 4
Views: 2051

Re: Scheduler not able to save

Hi,

1. Do you use an administrator account?
2. Do you create the task using another user details?
3. Can you see the scheduled tasks in Control Panel?
by Support
Mon Jun 29, 2015 8:58 am
Forum: Support & Troubleshooting
Topic: entering reg code
Replies: 3
Views: 1652

Re: entering reg code

Hi,

Please send us a screenshot with the message and registration window at support[at]backup4all[dot]com
by Support
Tue Jun 23, 2015 12:36 pm
Forum: Support & Troubleshooting
Topic: Hard Drive Seed
Replies: 3
Views: 1540

Re: Hard Drive Seed

Hi,

This data filter will ignore all source files not modified since a given date (which are supposed to be already copied in destination).
Only the new and modified files since that date will be backed up by Backup4all, creating a new catalog for that.