Search found 1496 matches

by Support
Wed Apr 15, 2015 10:47 am
Forum: Feedback & Wishlist
Topic: Wishlist: Default Tag in email subject
Replies: 2
Views: 18391

Re: Wishlist: Default Tag in email subject

Hi, In the Backup4all installation folder, you can edit the email templates (for example: SuccessFullMail.txt). The first line of the file contains the email subject. <!"<#BACKUP_NAME>" executed successfully!> You can add "Backup4all" word there. After that, don't forget to open Backup Properties->E...
by Support
Wed Apr 08, 2015 1:12 pm
Forum: Support & Troubleshooting
Topic: Backup aborted - SQL error
Replies: 5
Views: 4799

Re: Backup aborted - SQL error

Hi,

The backup catalog you sent us seems to be fine.
Please delete the backup job from Backup4all, then open the .bkc catalog file from the backup destination.
That will recreate the backup job in Backup4all.
Run again the backup and let us know if you still have the problem.
by Support
Mon Apr 06, 2015 12:35 pm
Forum: Feedback & Wishlist
Topic: Restore latest version - but not if already restored
Replies: 1
Views: 16740

Re: Restore latest version - but not if already restored

Hi,

At this moment, Backup4all does not compare the files to be restored with the existing files in restore location. It only detects if there are files with the same name and user can overwrite or skip them.
We created a ticket to add such an option to overwrite only older files.
by Support
Tue Mar 31, 2015 12:29 pm
Forum: Support & Troubleshooting
Topic: Backup aborted - SQL error
Replies: 5
Views: 4799

Re: Backup aborted - SQL error

Hi,

The backup catalog could be corrupted.
Please send us the .bkc catalog file from the backup destination to support[at]backup4all[dot]com
by Support
Thu Mar 26, 2015 8:30 am
Forum: Support & Troubleshooting
Topic: File Not found
Replies: 15
Views: 4471

Re: File Not found

Hi,

I was able to reproduce the problem here. I also created a ticket for this problem.
by Support
Wed Mar 25, 2015 1:17 pm
Forum: Support & Troubleshooting
Topic: Plugin creation questions
Replies: 1
Views: 2350

Re: Plugin creation questions

Hi,

1. For "C:\users\*\appdata\Roaming" you can use "%appdata%"
Example: "C:\users\*\appdata\Roaming\Softland" will be "%appdata%\Softland"

2. By default, all source files are included. The Exclude filter is stronger than the include filter.
by Support
Wed Mar 25, 2015 1:01 pm
Forum: Support & Troubleshooting
Topic: File Not found
Replies: 15
Views: 4471

Re: File Not found

Hi,

Was the backup speed improved after reinstalling OS?
by Support
Wed Mar 18, 2015 9:41 am
Forum: Support & Troubleshooting
Topic: File Not found
Replies: 15
Views: 4471

Re: File Not found

Hi,

How fast is the transfer speed if you copy the files using File Explorer from Windows with the mapped drive of Netdrive2?
by Support
Wed Mar 18, 2015 9:34 am
Forum: Support & Troubleshooting
Topic: BTray Hanging up Shutdown
Replies: 4
Views: 2034

Re: BTray Hanging up Shutdown

Hi,

I created a ticket for our developers to find the btray problem and fix it.
by Support
Mon Mar 16, 2015 2:21 pm
Forum: Support & Troubleshooting
Topic: BTray Hanging up Shutdown
Replies: 4
Views: 2034

Re: BTray Hanging up Shutdown

Hi,

Do you have the latest version of Backup4all 5.3.723?
If not, please install it.
If you want to disable the tray icon, please open Backup4all and go to File->Options->Startup.
Uncheck the "Show tray icon" and press OK.