Search found 1503 matches

by Support
Thu Aug 13, 2015 1:29 pm
Forum: Support & Troubleshooting
Topic: Full destination disk no loger triggers an error
Replies: 1
Views: 1872

Re: Full destination disk no loger triggers an error

Hi,

Were there other source drives?
Please send us the complete backup log to see the exact situation.
Please send it to support[at]backup4all[dot]com
by Support
Thu Aug 13, 2015 12:38 pm
Forum: Support & Troubleshooting
Topic: Warning: DeleteInvalidBackups failed.
Replies: 3
Views: 2175

Re: Warning: DeleteInvalidBackups failed.

Hi,

No, let us know if the problem appears again.
by Support
Tue Aug 11, 2015 12:34 pm
Forum: Support & Troubleshooting
Topic: Warning: DeleteInvalidBackups failed.
Replies: 3
Views: 2175

Re: Warning: DeleteInvalidBackups failed.

Hi,

Please send us the .bkc catalog file to support[at]backup4all[dot]com to see if it can be fixed.
by Support
Thu Jul 16, 2015 12:44 pm
Forum: Support & Troubleshooting
Topic: Problem with splitting zip files with strong encryption
Replies: 3
Views: 1868

Re: Problem with splitting zip files with strong encryption

Hi,

Yes, there should be a partial log.
by Support
Thu Jul 09, 2015 8:23 am
Forum: Support & Troubleshooting
Topic: Problem with splitting zip files with strong encryption
Replies: 3
Views: 1868

Re: Problem with splitting zip files with strong encryption

Hi,

Please send us the last backup log to support[at]backup4all[dot]com to see exactly what the problem is.
by Support
Tue Jul 07, 2015 9:09 am
Forum: Support & Troubleshooting
Topic: initiate manual update
Replies: 2
Views: 2024

Re: initiate manual update

Hi,

Please go to File->Help
On that page you will see the "Check for updates" button.
by Support
Fri Jul 03, 2015 7:31 am
Forum: Support & Troubleshooting
Topic: Scheduler not able to save
Replies: 4
Views: 2028

Re: Scheduler not able to save

Hi,

1. Do you use an administrator account?
2. Do you create the task using another user details?
3. Can you see the scheduled tasks in Control Panel?
by Support
Mon Jun 29, 2015 8:58 am
Forum: Support & Troubleshooting
Topic: entering reg code
Replies: 3
Views: 1629

Re: entering reg code

Hi,

Please send us a screenshot with the message and registration window at support[at]backup4all[dot]com
by Support
Tue Jun 23, 2015 12:36 pm
Forum: Support & Troubleshooting
Topic: Hard Drive Seed
Replies: 3
Views: 1517

Re: Hard Drive Seed

Hi,

This data filter will ignore all source files not modified since a given date (which are supposed to be already copied in destination).
Only the new and modified files since that date will be backed up by Backup4all, creating a new catalog for that.
by Support
Tue Jun 02, 2015 1:07 pm
Forum: Support & Troubleshooting
Topic: Hard Drive Seed
Replies: 3
Views: 1517

Re: Hard Drive Seed

Hi, You cannot make Backup4all to recognize the existing files in destination as part of the backup. Backup4all uses the backup catalog to determine which files were backed up. In your case, I suggest you to create a filter (in Backup Properties->Filters) to include only files with "Date modified" >...