Search found 1514 matches

by Support
Tue Nov 17, 2015 11:11 am
Forum: Support & Troubleshooting
Topic: Warning Message CRC
Replies: 7
Views: 2879

Re: Warning Message CRC

Hi,

Please try to run a repair after the backup execution. Will that finish without warnings?
by Support
Tue Nov 17, 2015 11:09 am
Forum: Support & Troubleshooting
Topic: Question about restoring
Replies: 1
Views: 1401

Re: Question about restoring

Hi,

Backup4all will restore only what you ask it to restore.
If you select one file to be restored, only that file will be restored.
by Support
Tue Nov 10, 2015 1:52 pm
Forum: Support & Troubleshooting
Topic: Backup running even if it isn't
Replies: 8
Views: 4145

Re: Backup running even if it isn't

Hi,

Please make sure the bbackup.exe process is not running in Task Manager.
You can also kill the btray.exe and bservice.exe processes and start the update.
by Support
Tue Nov 10, 2015 1:21 pm
Forum: Support & Troubleshooting
Topic: tool to analyze log file
Replies: 1
Views: 1467

Re: tool to analyze log file

Hi, 1. The filters are listed in the first part of the log. Just search for "Filters:" to find them. 2. You can see the total number of files/folders added to backup at the end of the log: Total number of files added to backup: x Total number of folders added to backup: y 3. Please search for "Warni...
by Support
Tue Nov 10, 2015 1:15 pm
Forum: Support & Troubleshooting
Topic: USN journal used or not ?
Replies: 1
Views: 1836

Re: USN journal used or not ?

Hi,

Please send us the .bkc catalog file from the backup destination and the last backup log for that job to support[at]backup4all[dot]com
by Support
Wed Oct 28, 2015 11:41 am
Forum: Support & Troubleshooting
Topic: The requested operation requires elevation
Replies: 3
Views: 2248

Re: The requested operation requires elevation

Hi,

Please send us the last backup log to support[at]backup4all[dot]com
by Support
Mon Oct 26, 2015 1:57 pm
Forum: Support & Troubleshooting
Topic: Warning: File not Found
Replies: 1
Views: 1453

Re: Warning: File not Found

Hi,

Please send us the complete backup log to support[at]backup4all[dot]com
by Support
Mon Oct 26, 2015 1:52 pm
Forum: Support & Troubleshooting
Topic: The requested operation requires elevation
Replies: 3
Views: 2248

Re: The requested operation requires elevation

Hi,

We fixed that problem.
Please download the latest version of Backup4all 5.5.839 from our website.
by Support
Wed Oct 21, 2015 6:29 am
Forum: Support & Troubleshooting
Topic: Scheduled Jobs missing after Upgrade to v5
Replies: 2
Views: 1788

Re: Scheduled Jobs missing after Upgrade to v5

Hi,

Do they run?
Please send us one of those tasks by email to support[at]backup4all[dot]com
Did you get any errors during the import?
by Support
Mon Oct 12, 2015 8:34 am
Forum: Support & Troubleshooting
Topic: Save last n days of backup
Replies: 1
Views: 1613

Re: Save last n days of backup

Hi, You need to use a single backup job of Incremental type. In Backup Properties->Advanced, uncheck the "Use local catalogs" option. This way, the catalog from the currently connected external drive will be used. You will have 2 separate backups on each drive, so the old versions can be deleted whe...