Search found 1496 matches

by Support
Thu Sep 03, 2015 2:05 pm
Forum: Support & Troubleshooting
Topic: Scheduled jobs disappear after changing user
Replies: 3
Views: 1795

Re: Scheduled jobs disappear after changing user

Hi,

If the user is not an administrator, you can see in Backup4all only the scheduled tasks for the currently logged on user. This is because of the permissions in Windows, it's not a restriction from Backup4all.
The scheduled tasks exists in Control Panel and will run as created, under another user.
by Support
Mon Aug 24, 2015 9:30 am
Forum: Support & Troubleshooting
Topic: Backup open files ONLY.
Replies: 2
Views: 1580

Re: Backup open files ONLY.

Hi,

There isn't such a filter.
You can use the "Date and time modified" filter option to include in backup only files modified today or yesterday or another time.
by Support
Tue Aug 18, 2015 9:37 am
Forum: Feedback & Wishlist
Topic: No jobs scheduled warning
Replies: 1
Views: 16725

Re: No jobs scheduled warning

Hi,

A job is scheduled if it has a scheduled task associated/created for it.
If there is no scheduled task (it could be manually deleted from Control Panel) the job appears as not scheduled. There could be the user choice to delete those tasks.
by Support
Thu Aug 13, 2015 1:29 pm
Forum: Support & Troubleshooting
Topic: Full destination disk no loger triggers an error
Replies: 1
Views: 1842

Re: Full destination disk no loger triggers an error

Hi,

Were there other source drives?
Please send us the complete backup log to see the exact situation.
Please send it to support[at]backup4all[dot]com
by Support
Thu Aug 13, 2015 12:38 pm
Forum: Support & Troubleshooting
Topic: Warning: DeleteInvalidBackups failed.
Replies: 3
Views: 2135

Re: Warning: DeleteInvalidBackups failed.

Hi,

No, let us know if the problem appears again.
by Support
Tue Aug 11, 2015 12:34 pm
Forum: Support & Troubleshooting
Topic: Warning: DeleteInvalidBackups failed.
Replies: 3
Views: 2135

Re: Warning: DeleteInvalidBackups failed.

Hi,

Please send us the .bkc catalog file to support[at]backup4all[dot]com to see if it can be fixed.
by Support
Thu Jul 16, 2015 12:44 pm
Forum: Support & Troubleshooting
Topic: Problem with splitting zip files with strong encryption
Replies: 3
Views: 1826

Re: Problem with splitting zip files with strong encryption

Hi,

Yes, there should be a partial log.
by Support
Thu Jul 09, 2015 8:23 am
Forum: Support & Troubleshooting
Topic: Problem with splitting zip files with strong encryption
Replies: 3
Views: 1826

Re: Problem with splitting zip files with strong encryption

Hi,

Please send us the last backup log to support[at]backup4all[dot]com to see exactly what the problem is.
by Support
Tue Jul 07, 2015 9:09 am
Forum: Support & Troubleshooting
Topic: initiate manual update
Replies: 2
Views: 1989

Re: initiate manual update

Hi,

Please go to File->Help
On that page you will see the "Check for updates" button.
by Support
Fri Jul 03, 2015 7:31 am
Forum: Support & Troubleshooting
Topic: Scheduler not able to save
Replies: 4
Views: 1986

Re: Scheduler not able to save

Hi,

1. Do you use an administrator account?
2. Do you create the task using another user details?
3. Can you see the scheduled tasks in Control Panel?