Search found 1496 matches

by Support
Tue Nov 17, 2015 11:22 am
Forum: Support & Troubleshooting
Topic: No more scheduled jobs
Replies: 2
Views: 2213

Re: No more scheduled jobs

Hi,

Please send us a screenshot with the empty field to see what the problem is at support[at]backup4all[dot]com
by Support
Tue Nov 17, 2015 11:20 am
Forum: Support & Troubleshooting
Topic: Error: Cannot connect to the ipc server
Replies: 3
Views: 60694

Re: Error: Cannot connect to the ipc server

Hi,

1. Please make sure you have the latest version of Backup4all 5.5.839
2. Check if the bservice process is set to start automatically at Windows startup.
3. Please make sure the antivirus/firewall does not block the bservice process to run.
by Support
Tue Nov 17, 2015 11:11 am
Forum: Support & Troubleshooting
Topic: Warning Message CRC
Replies: 7
Views: 2753

Re: Warning Message CRC

Hi,

Please try to run a repair after the backup execution. Will that finish without warnings?
by Support
Tue Nov 17, 2015 11:09 am
Forum: Support & Troubleshooting
Topic: Question about restoring
Replies: 1
Views: 1345

Re: Question about restoring

Hi,

Backup4all will restore only what you ask it to restore.
If you select one file to be restored, only that file will be restored.
by Support
Tue Nov 10, 2015 1:52 pm
Forum: Support & Troubleshooting
Topic: Backup running even if it isn't
Replies: 8
Views: 4042

Re: Backup running even if it isn't

Hi,

Please make sure the bbackup.exe process is not running in Task Manager.
You can also kill the btray.exe and bservice.exe processes and start the update.
by Support
Tue Nov 10, 2015 1:21 pm
Forum: Support & Troubleshooting
Topic: tool to analyze log file
Replies: 1
Views: 1414

Re: tool to analyze log file

Hi, 1. The filters are listed in the first part of the log. Just search for "Filters:" to find them. 2. You can see the total number of files/folders added to backup at the end of the log: Total number of files added to backup: x Total number of folders added to backup: y 3. Please search for "Warni...
by Support
Tue Nov 10, 2015 1:15 pm
Forum: Support & Troubleshooting
Topic: USN journal used or not ?
Replies: 1
Views: 1771

Re: USN journal used or not ?

Hi,

Please send us the .bkc catalog file from the backup destination and the last backup log for that job to support[at]backup4all[dot]com
by Support
Wed Oct 28, 2015 11:41 am
Forum: Support & Troubleshooting
Topic: The requested operation requires elevation
Replies: 3
Views: 2183

Re: The requested operation requires elevation

Hi,

Please send us the last backup log to support[at]backup4all[dot]com
by Support
Mon Oct 26, 2015 1:57 pm
Forum: Support & Troubleshooting
Topic: Warning: File not Found
Replies: 1
Views: 1396

Re: Warning: File not Found

Hi,

Please send us the complete backup log to support[at]backup4all[dot]com
by Support
Mon Oct 26, 2015 1:52 pm
Forum: Support & Troubleshooting
Topic: The requested operation requires elevation
Replies: 3
Views: 2183

Re: The requested operation requires elevation

Hi,

We fixed that problem.
Please download the latest version of Backup4all 5.5.839 from our website.