Search found 1574 matches

by Adrian (Softland)
Tue Aug 09, 2016 1:12 pm
Forum: Support & Troubleshooting
Topic: Restore doesn't restore all files
Replies: 1
Views: 3099

Re: Restore doesn't restore all files

Hi,

Can you send us the last restore log and the .bkc catalog file from the backup destination to see what the problem is?
by Adrian (Softland)
Fri Jul 15, 2016 10:15 am
Forum: Support & Troubleshooting
Topic: Backup to Google Drive freezes
Replies: 3
Views: 8184

Re: Backup to Google Drive freezes

Hi,

Please send us the last backup log for that job to support[at]backup4all[dot]com
by Adrian (Softland)
Fri Jul 15, 2016 10:15 am
Forum: Support & Troubleshooting
Topic: Backup running even if it isn't
Replies: 8
Views: 4522

Re: Backup running even if it isn't

Hi,

Can you please send us the logs folder to support[at]backup4all[dot]com to see what the problem is?
by Adrian (Softland)
Fri Jul 15, 2016 10:06 am
Forum: Feedback & Wishlist
Topic: Properly Upgrade
Replies: 3
Views: 17851

Re: Properly Upgrade

@steven127:
I'm sorry to hear about your experience during the upgrade.
Can you tell us the error message you received during the upgrade?
by Adrian (Softland)
Tue Jul 12, 2016 1:06 pm
Forum: Support & Troubleshooting
Topic: Backup running even if it isn't
Replies: 8
Views: 4522

Re: Backup running even if it isn't

@dubej00: Do you have the last version of Backup4all 6.1.188 installed?
by Adrian (Softland)
Tue Jul 12, 2016 1:05 pm
Forum: Support & Troubleshooting
Topic: Backups to Amazon S3
Replies: 1
Views: 3197

Re: Backups to Amazon S3

Hi, There are multiple possible locations for buckets, for example buckets located in US region, does not allow uppercase letters. That is why we don't use/accept buckets with uppercase letters in Backup4all. See here the rules for bucket naming: http://docs.aws.amazon.com/AmazonS3/latest/dev/Bucket...
by Adrian (Softland)
Tue Jul 12, 2016 1:01 pm
Forum: Support & Troubleshooting
Topic: onedrive backup cant pass the autorization
Replies: 5
Views: 5824

Re: onedrive backup cant pass the autorization

Hi,

Do you use OneDrive for business or personal?
Can you log into the account using Internet Explorer?
by Adrian (Softland)
Tue Jun 28, 2016 2:01 pm
Forum: Support & Troubleshooting
Topic: Change email settings
Replies: 6
Views: 4687

Re: Change email settings

Hi,

You must enter your Gmail login password.
by Adrian (Softland)
Tue Jun 28, 2016 1:56 pm
Forum: Support & Troubleshooting
Topic: Can't schedule backup jobs
Replies: 9
Views: 5686

Re: Can't schedule backup jobs

Hi,

After you create a new scheduled task to run under your user name, please also select the "Run with highest privileges" option.
Do you still have the problem?
by Adrian (Softland)
Fri Jun 24, 2016 9:49 am
Forum: Support & Troubleshooting
Topic: Change email settings
Replies: 6
Views: 4687

Re: Change email settings

Hi,

Do you use 2-Step Verification for your Gmail account?
If you've turned on 2-Step Verification for your account, you might need to enter an App password instead of your regular password.