Search found 1495 matches

by Support
Tue Dec 29, 2015 12:07 pm
Forum: Support & Troubleshooting
Topic: Bullet proof daily/weekly/monthly backup help please
Replies: 4
Views: 1940

Re: Bullet proof daily/weekly/monthly backup help please

Hi, I'm not sure if I correctly understand what you are trying to achieve. Backup4all will copy all the new and modified files as they are at the current time. In order to have all the deleted files in one backup, you need to create a full backup of all sources before they are deleted. In your case,...
by Support
Tue Dec 29, 2015 12:00 pm
Forum: Support & Troubleshooting
Topic: Multiple destinations
Replies: 5
Views: 2131

Re: Multiple destinations

Hi,

In version 5 of Backup4all you can create backup tags. Put the jobs in the same tag and schedule the tag. They will be executed one after the other.
by Support
Tue Dec 29, 2015 11:59 am
Forum: Support & Troubleshooting
Topic: V4 to V5 Incremental backup starts over
Replies: 1
Views: 1790

Re: V4 to V5 Incremental backup starts over

Hi,

Please send us the last backup log and the .bkc catalog file from the backup destination to support[at]backup4all[dot]com
by Support
Tue Dec 29, 2015 11:55 am
Forum: Support & Troubleshooting
Topic: Network Backups
Replies: 1
Views: 1720

Re: Network Backups

Hi,

You cannot trigger from Backup4all to start the backup when the computer is connected to a network.
by Support
Tue Dec 15, 2015 8:57 am
Forum: Support & Troubleshooting
Topic: FTP Restore
Replies: 1
Views: 1838

Re: FTP Restore

Hi,

If you have access to the computer storing the backup files, you can install it there and load the catalog in order to perform the restore. Please note before that you need to deactivate Backup4all from the first computer as one license can be used on a single computer at a time.
by Support
Mon Dec 07, 2015 1:13 pm
Forum: Support & Troubleshooting
Topic: Warning Message CRC
Replies: 7
Views: 2745

Re: Warning Message CRC

Hi,

Please send us the last backup log and the backup catalog (.bkc file) from the backup destination to support[at]backup4all[dot]com
by Support
Wed Dec 02, 2015 12:48 pm
Forum: Support & Troubleshooting
Topic: Warning Message CRC
Replies: 7
Views: 2745

Re: Warning Message CRC

Hi,

Can you manually copy those 4 files from source to another location using Windows Explorer while they are in use?
by Support
Mon Nov 23, 2015 10:48 am
Forum: Support & Troubleshooting
Topic: Backup running even if it isn't
Replies: 8
Views: 4033

Re: Backup running even if it isn't

Hi,

What kind of warnings?
Can you send us the last backup log with warnings at support[at]backup4all[dot]com?
by Support
Mon Nov 23, 2015 10:07 am
Forum: Support & Troubleshooting
Topic: Warning Message CRC
Replies: 7
Views: 2745

Re: Warning Message CRC

Hi,

Is the VSS service working properly on that computer?
Do you get any VSS warnings in log?
Do you have the same problem if the files are not in use during the backup?
by Support
Tue Nov 17, 2015 11:22 am
Forum: Support & Troubleshooting
Topic: No more scheduled jobs
Replies: 2
Views: 2210

Re: No more scheduled jobs

Hi,

Please send us a screenshot with the empty field to see what the problem is at support[at]backup4all[dot]com