Search found 1578 matches

by Adrian (Softland)
Wed Sep 28, 2016 9:47 am
Forum: Support & Troubleshooting
Topic: How to solve: Cannot use USN journal... error?
Replies: 3
Views: 4563

Re: How to solve: Cannot use USN journal... error?

Hi,

You can disable the usage of the USN journal from Backup Properties->Advanced, by unchecking the "Smart file scanning mode" option.
by Adrian (Softland)
Wed Sep 28, 2016 9:43 am
Forum: Support & Troubleshooting
Topic: Creating Block List running for hours
Replies: 3
Views: 3474

Re: Creating Block List running for hours

Hi,

If there are very large files, creating the blocks might take a while. As long as the backup is running, I suggest you to wait.
by Adrian (Softland)
Thu Sep 22, 2016 9:33 am
Forum: Support & Troubleshooting
Topic: How to solve: Cannot use USN journal... error?
Replies: 3
Views: 4563

Re: How to solve: Cannot use USN journal... error?

Hi,

The message you get is not an error, it is just informal.
The USN journal is used to faster detect the modified source files in order to be backed up.
As explained in the help file, the USN journal is not used for Full backup type.
by Adrian (Softland)
Tue Sep 06, 2016 7:51 am
Forum: Support & Troubleshooting
Topic: Error: Incomplete Zip File
Replies: 2
Views: 3373

Re: Error: Incomplete Zip File

Hi,

Please send us the last backup log to support[at]backup4all[dot]com, to see the exact situation.
by Adrian (Softland)
Thu Sep 01, 2016 11:54 am
Forum: Support & Troubleshooting
Topic: Help with Log after backup fails
Replies: 11
Views: 7389

Re: Help with Log after backup fails

Hi,

Please make sure your SFTP user has enough permissions to create folders in destination here: "homes/general/test_backup"
by Adrian (Softland)
Tue Aug 30, 2016 10:16 am
Forum: Support & Troubleshooting
Topic: Incremental Backups no longer working
Replies: 2
Views: 3361

Re: Incremental Backups no longer working

Hi,

Please note the backup jobs are independent. If you set the Incremental backup type, the first backup execution will be a full and then increments will be performed.
by Adrian (Softland)
Tue Aug 30, 2016 10:01 am
Forum: Support & Troubleshooting
Topic: Help with Log after backup fails
Replies: 11
Views: 7389

Re: Help with Log after backup fails

Hi,

Can you see what is different since the backup fails?
Do you have an older log to compare?
Is the size of the backup larger now?
by Adrian (Softland)
Fri Aug 26, 2016 9:30 am
Forum: Support & Troubleshooting
Topic: Help with Log after backup fails
Replies: 11
Views: 7389

Re: Help with Log after backup fails

Hi,

It seems to be a permission issue here.
Please make sure you can upload files to that location using another SFTP client as FileZilla. Do you still have the problem?
by Adrian (Softland)
Wed Aug 24, 2016 8:56 am
Forum: Support & Troubleshooting
Topic: Help with Log after backup fails
Replies: 11
Views: 7389

Re: Help with Log after backup fails

Hi,

The link on our page is for version 6.1.227.
If you get the old version, please try to delete the cache or use another browser.
by Adrian (Softland)
Tue Aug 23, 2016 8:04 am
Forum: Support & Troubleshooting
Topic: Help with Log after backup fails
Replies: 11
Views: 7389

Re: Help with Log after backup fails

Hi,

Which is the website and download page you use for Backup4all?