Search found 1502 matches

by Support
Mon Feb 01, 2016 3:34 pm
Forum: Support & Troubleshooting
Topic: Rebuild Backup Catalogue from Zips
Replies: 3
Views: 2358

Re: Rebuild Backup Catalogue from Zips

Hi,

In version 5 of Backup4all you can repair the backup catalog. That means Backup4all will scan the destination against the information from catalog and will remove from catalog the files not existing in destination.
by Support
Mon Feb 01, 2016 12:28 pm
Forum: Support & Troubleshooting
Topic: Admin rights necessary?
Replies: 7
Views: 3600

Re: Admin rights necessary?

Hi,

The Volume shadow copy service is part of Windows OS.
You need to fix the VSC service problem before trying to run the backup.
Please send us the last backup log to support[at]backup4all[dot]com
by Support
Mon Feb 01, 2016 12:26 pm
Forum: Support & Troubleshooting
Topic: Rebuild Backup Catalogue from Zips
Replies: 3
Views: 2358

Re: Rebuild Backup Catalogue from Zips

Hi,

Versions 1.x, 2.x, 3.x and 4.x of Backup4all are no longer supported. To benefit from support and the added functionality we highly recommend upgrading to the latest version.

Please visit our upgrade page: https://secure.backup4all.com/shop/upgrade/step1.html
by Support
Fri Jan 29, 2016 2:03 pm
Forum: Support & Troubleshooting
Topic: Admin rights necessary?
Replies: 7
Views: 3600

Re: Admin rights necessary?

Hi, you need to set the username and the password of your Windows user account.
by Support
Thu Jan 28, 2016 8:59 am
Forum: Support & Troubleshooting
Topic: Restoring Backup4All configuration on new laptop
Replies: 2
Views: 2498

Re: Restoring Backup4All configuration on new laptop

Hi,

You should restore in the original location.
Please note: if you have different user names on the old and new computers and your Backup4all settings were per user, the restore might not work correctly.
by Support
Tue Jan 26, 2016 10:14 am
Forum: Support & Troubleshooting
Topic: Merge Backups?
Replies: 2
Views: 2221

Re: Merge Backups?

Hi,

When you run the backup and the limit with merge is applied, the oldest incremental and the new incremental will be merged.
Backup version 4 and 10 will be merged, keeping only the latest version of each file (from these two archives).
by Support
Tue Jan 26, 2016 10:10 am
Forum: Support & Troubleshooting
Topic: Admin rights necessary?
Replies: 7
Views: 3600

Re: Admin rights necessary?

Hi,

If you are logged on as administrator, can you copy open files using Backup4all?
What about if you schedule the backup job in Backup Properties->Scheduler to run with the username and password of the administrator account even if you are not logged on with the admin account?
by Support
Fri Jan 22, 2016 3:46 pm
Forum: Support & Troubleshooting
Topic: Backup SMB Samba4
Replies: 1
Views: 2932

Re: Backup SMB Samba4

Hi,

You can disable that from Backup Properties->Advanced page.
Uncheck the "Smart file scanning mode" option and press Save.
by Support
Fri Jan 22, 2016 3:44 pm
Forum: Support & Troubleshooting
Topic: Admin rights necessary?
Replies: 7
Views: 3600

Re: Admin rights necessary?

Hi,

One of the conditions to back up open files is to use an administrator account.
by Support
Fri Jan 22, 2016 3:42 pm
Forum: Support & Troubleshooting
Topic: Explorer context menu
Replies: 1
Views: 1732

Re: Explorer context menu

Hi,

Do you use an administrator account?
Did the UAC popup appeared?