Search found 1496 matches

by Support
Thu Apr 07, 2016 9:23 am
Forum: Support & Troubleshooting
Topic: Restoring
Replies: 3
Views: 3116

Re: Restoring

Hi,

Of course Backup4all will restore that file without additional steps. Backup4all will automatically merge the necessarily splits in order to get you the exact source files.
by Support
Thu Mar 31, 2016 12:44 pm
Forum: Support & Troubleshooting
Topic: B4A6 Not enough disk free space to make incremental backup
Replies: 5
Views: 15884

Re: B4A6 Not enough disk free space to make incremental backup

Hi,

We found the problem and we will fix it.
by Support
Thu Mar 31, 2016 12:40 pm
Forum: Support & Troubleshooting
Topic: Restoring
Replies: 3
Views: 3116

Re: Restoring

Hi,

Yes, that is correct. You can extract the archives with any zipping tool which is also able to handle the encryption you used.
by Support
Thu Mar 31, 2016 12:32 pm
Forum: Support & Troubleshooting
Topic: OneDrive Issues
Replies: 5
Views: 3764

Re: OneDrive Issues

Hi,

We found the problem and we fixed it.
A new build will be released these days.
by Support
Tue Mar 22, 2016 9:59 am
Forum: Support & Troubleshooting
Topic: Duplicate Object Index
Replies: 1
Views: 3074

Re: Duplicate Object Index

Hi,

It seems there are 2 files with the same name in the same folder. You can try to find the files, or create a new backup job.
by Support
Mon Mar 21, 2016 1:52 pm
Forum: Support & Troubleshooting
Topic: External drive disconnecting...
Replies: 1
Views: 2877

Re: External drive disconnecting...

Hi,

Can you connect the external drive to another USB port?
by Support
Mon Mar 21, 2016 1:51 pm
Forum: Support & Troubleshooting
Topic: v5 backup can't restore to v4 - not compatible
Replies: 1
Views: 2782

Re: v5 backup can't restore to v4 - not compatible

Hi, Please note you cannot open a backup catalog of Backup4all with an older version than it was created. You can open it with a newer version. For example, you cannot open in version 4 a backup catalog created with version 5, but you can open in Backup4all 6 a backup catalog created in version 5 of...
by Support
Wed Mar 09, 2016 1:21 pm
Forum: Support & Troubleshooting
Topic: Licence upgrade
Replies: 3
Views: 3607

Re: Licence upgrade

Hi,

Yes, that is correct. In your case, you need to purchase a new license of Backup4all 6 in order to use both licenses in the same time.
by Support
Mon Feb 22, 2016 7:43 am
Forum: Feedback & Wishlist
Topic: Web GUI
Replies: 3
Views: 17757

Re: Web GUI

hi,

We will think about your suggestion.
by Support
Mon Feb 22, 2016 7:42 am
Forum: Support & Troubleshooting
Topic: Merge Backups
Replies: 1
Views: 2253

Re: Merge Backups

Hi,

The fist backup is Full. It is the base for all subsequent backup executions. Deleting it will make the rest of the backups unusable in case of restore.
You should have a new full in order for Backup4all to delete the older one.